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All Journal Jurnal Pendidikan dan Kewirausahaan Priviet Social Sciences Journal
Imelda Barus
Universitas Tama Jagakarsa
Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Analisis Pengaruh Kualitas Pelayanan terhadap Kepuasan Anggota Koperasi Simpan Pinjam Nurlelasari Ginting; Imelda Barus
JURNAL PENDIDIKAN DAN KEWIRAUSAHAAN Vol 10 No 2 (2022)
Publisher : STKIP PGRI SITUBONDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47668/pkwu.v10i2.430

Abstract

The existence of environmental changes that occurred and people’s behavior to keep their money in the bank. It is encourage the increased demand for banking services usage needs. The increasing of competition in the banking industry created a variety of ways to attract customers. This study aims to determine how the customer response to the quality of services provided by credit union to its customers. This research is a quantitative descriptive, this study population is the customer data in 2012 at credit union with total 2500 people, samples in this study amounted to 100 respondents drawn using Slovin formula and sampling technique in this study is probability sampling with simple random sampling. The findings of the study on dimensions which are tangible, reliability, responsiveness, assurance and empathy will help the community to determine the quality of service credit union . In the responsiveness dimension, reliability, assurance, empathy and tangible researchers found positive results or good result, but there are several factors that are still rated poorly by customers of credit union unit.
Corporate governance and ownership structure on performance Julinta Paulina; Imelda Barus
Priviet Social Sciences Journal Vol. 2 No. 1 (2022): January
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (324.876 KB) | DOI: 10.55942/pssj.v2i1.133

Abstract

The aim of this study is to investigate how Corporate Governance structures, Related Party Transactions, and Family Ownership could influence Firm Performance in Indonesia. The data is collected from companies listed in LQ45 index from 2016 to 2018. Multiple regression analysis is used to examine the relationship between Corporate Governance, Related Party Transaction and Family Ownership towards Firm Performance, specifically on ROE. Corporate Governance can be measured by Independent Directors and Board Size in which the ratio of independent directors to the total of directors in the board whereas Board Size is the number of members sitting on the board. For Related Party Transaction, the measurements used is by utilizing the total amount of related party transactions by total of assets. Dummy variable will be used to indicate a Family Ownership, that is whether there is an affiliation member in the board. If there is a family member in the board, this will indicate as 1, and if there is no family member in the board, it will be indicated as 0. ROE is used to measure Firm Performance, that is net income divided by shareholder’s equity. The results concluded that only Independent Directors have positive significant to Firm Performance. Due to Independent Directors have higher control compare to other directors. This indicates the level of supervision of the company will also certainly increase which implies whenever a firm company is well monitored it will improve the firm performance especially the profit factor measured, i.e. ROE.
Co-Authors Julinta Paulina Nurlelasari Ginting