Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal PINISI Discretion Review
Firdaus Putra
STIE Insan Pembangunan, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The Role of e-Trust and e-Service Quality on e-Loyalty of e-banking Consumers in Tangerang Adi Widodo; Firdaus Putra; Sukriyah Sukriyah; Multi Nadeak; Dewiana Novitasari
PINISI Discretion Review Volume 5, Issue 2, March 2022
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v5i2.31938

Abstract

The purpose of this study is to analyze the relationship of e-Trust to e-Loyalty, the relationship of e-Service Quality to e-Loyalty and the relationship of e-trust to e-Service Quality. The research method used in this research is quantitative research and explanatory survey. The data used in this study is primary data obtained by distributing online questionnaires to 566  bank customers who use the e-Banking application. The number of respondents was 566 respondents who were selected by simple random sampling of e-Banking application users in Tangerang. To analyze the data from the measurement results of the independent and dependent variables through an online questionnaire. The statistical data processing tool used in this research is SmartPLS 3.0. Based on data analysis, it can be concluded that e-Trust has a positive and significant effect on e-Loyalty, e-Service Quality has a positive and significant effect on e-Loyalty, e-Trust has a positive and significant effect on e-Service Quality.
Co-Authors Adi Widodo Dewiana Novitasari Multi Nadeak Sukriyah Sukriyah