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All Journal Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Jurnal Ekonomi
Nur Mija Hasibuan
Universitas Islam Negeri Sumatera Utara
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Service Strategy and Implementation of Digital Sharia Pawnshops in Increasing the Number of Customers in Rantau Prapat Ade Rizki Meilani; Nur Mija Hasibuan; Muhammad Lathief Ilhamy Nasution
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 3 No. 3 (2022): Juli
Publisher : Penerbit ADM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v3i3.579

Abstract

Pledge as one of the categories of debt-receivable agreements, for the trust of the lender, the debt holder swears merchandise as collateral for obligations. The collateral remains the property of the person who pledged it, but is limited by the recipient of the votive. The special functional components of sharia second-hand shops can be completed by Islamic financial institutions, especially sharia second-hand shops, both as private and government organizations. Improvements are currently accelerating, this is evidenced by progress in various fields, especially innovation. However, not all innovations provide accommodation and positive effects for their clients if they are not handled as expected. This study plans to determine the degree of business administration system for the Digital Sharia Pawnshop application (PSD) in supporting exchanges and increasing potential in facing competition, and to determine the adequacy of online administration carried out by Rantau Prapat Syariah Pegadaian through the Digital Sharia Pawnshop Application (PSD) in expanding the number of customer. Discussion of exam results using a graphical methodology. From the results of this review, it shows that with the implementation of a sophisticated sharia second-hand shop (PSD) application, it is very easy for the general public to make transactions at sharia second-hand shops. So the Digital Sharia Pawnshop (PSD) for this situation sharpens the organization's special value in facing competition. The effectiveness of PSD is reviewed through 7 dimensions, namely efficiency, reliability, compliance, service privacy, responsiveness, compensation, and contact.
THE INFLUENCE OF PRODUCT QUALITY AND M-BANKING SERVICE QUALITY ON CUSTOMER SATISFACTION OF BANK SHARIA INDONESIA WITH RELIGIUSITY AS A MODERATING VARIABLE Nur Mija Hasibuan; Ahmad Perdana Indra
Jurnal Ekonomi Vol. 12 No. 02 (2023): Jurnal Ekonomi, Perode April - Juni 2023
Publisher : SEAN Institute

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Abstract

With religiosity as a moderating variable for Bank Syariah Indonesia customers in North Padang Lawas Regency, the purpose of this study was to determine the relationship between customer satisfaction with Bank Syariah Indonesia and the quality of m-banking services and products. This study uses quantitative techniques with important information obtained from a survey of 100 respondents. The data analysis method used is Moderate Regression Analysis (MRA) and Multiple Linear Regression Analysis . The findings show that customer satisfaction is partially influenced by the quality of m-banking products and services, that these two factors simultaneously have a significant impact on customer satisfaction, and that religiosity is able to moderate the impact of these two factors on customer satisfaction. The findings of this study could have an important impact on promoting mobile banking to the general public and increasing customer satisfaction.
Co-Authors Ade Rizki Meilani Ahmad Perdana Indra Muhammad Lathief Ilhamy Nasution