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Ressa Indah Sari
Manajemen
Decision Sciences, Operations Research & Management

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EMOTIONAL INTELLIGENCE, PERCEPTIONS OF ORGANIZATIONAL SUPPORT AND ORGANIZATIONAL CLIMATE ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR Ressa Indah Sari; okki trinanda
Human Resource Management Studies Vol. 2 No. 2 (2022): Human Resource Management Studies
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/hrms.v2i2.96

Abstract

This research analyzes (1) the influence of Emotional Intelligence on Organizational Citizenship Behavior at PT. Bank Pembangunan Daerah Sumatera Barat Lubuk Alung Branch (2). The influence of Perceived Organizational Support on Organizational Citizenship Behavior at PT. Bank Pembangunan Daerah Sumatera Barat Lubuk Alung Branch (3). The influence of Organizational Climate on Organizational Citizenship Behavior at PT. Bank Pembangunan Daerah Sumatera Barat Lubuk Alung Branch . This research is a causal research. The population in this study were all employees of PT. Bank Pembangunan Daerah Sumatera Barat cabang Lubuk Alung with total 52 people. The sampling technique in this study is Total Sampling, where the number of samples is the entire population.. Collecting data using a questionnaire with a Likert scale. The analysis technique used is Multiple Linear Regression through SPSS Ver Software. 22.0 This study resulted in (1) positive and significant influence of emotional intelligence on Organizational Citizenship Behavior. (2) positive and significant influence of Perception of Organizational Support on Organizational Citizenship Behavior. (3) positive and significant influence of organizational climate on Organizational Citizenship Behavior
Co-Authors Okki Trinanda