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All Journal JIMEBIS
Fauzul Azhar
Fakultas Ekonomi dan Bisnis Islam
Religion Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Teknologi Informasi dan Kualitas Layanan Mempengaruhi Tingkat Kepuasan Nasabah Bank Syariah Akmal Riza; Azharsyah Ibrahim; Fauzul Azhar
Jurnal Ilmiah Mahasiswa Ekonomi dan Bisnis Islam Vol 3 No 1 (2022)
Publisher : Fakultas Ekonomi dan Bisnis Islam, Universitas Islam Negeri Ar-Raniry Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22373/jimebis.v3i1.247

Abstract

This study aims to determine the effect of information technology and service quality on customer satisfaction at BNI Syariah Banda Aceh Branch Office. Quantitative research method with multiple linear regression analysis using IBM SPSS software version 25. The results showed that information technology and service quality variables had a positive and significant effect on customer satisfaction at BNI Syariah Banda Aceh Branch Office. customer satisfaction variable can be explained by information technology and service quality variables 53.6%, while the effect is influenced by other variables outside the study.
Co-Authors Akmal Riza Azharsyah Ibrahim