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All Journal JURIKOM (Jurnal Riset Komputer)
Alfian Alfian
Universitas Bina Sarana Informatika, Jakarta
Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering

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Rancang Bangun Sistem Informasi Ticketing Helpdesk pada DPMPTS Pemprov DKI Jakarta Alfian Alfian; Yumi Novita Dewi; Firstianty Wahyuhening Fibriany; Harsih Rianto; Adika May Sari
JURIKOM (Jurnal Riset Komputer) Vol 7, No 2 (2020): April 2020
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (839.495 KB) | DOI: 10.30865/jurikom.v7i2.2114

Abstract

Implementing Information Technology and Archiving (PSTIK) is a field that has the main task of helping the head of service in leading and carrying out the task of managing information and communication technology. PSTIK is currently not computerized and only relies on whatsapp or telephone connections to address hardware, software or internet network issues called Ticketing Helpdesk. This application allows that at the time of the approval and processing process there is no error in communication at the DPMPTS of the DKI Jakarta Provincial Government. With this Ticketing Helpdesk information system, it is expected to be able to assist operational activities so as to support business processes in the PSTIK sector to be better than the previous system
Co-Authors Adika May Sari Firstianty Wahyuhening Fibriany Harsih Rianto Yumi Novita Dewi