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All Journal JURIKOM (Jurnal Riset Komputer) Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi
Raisa Rafifiti Choerunnisa
Politeknik STIA LAN Bandung, Bandung
Humanities Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Social Sciences

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ANALISIS KEPUASAN PENGGUNA PENYELENGGARAAN BIMBINGAN TEKNIS ANALISIS JABATAN DAN BEBAN KERJA KABUPATEN MUSI RAWAS Kurniawan, Iwan; Setiawan, Budi; Choerunnisa, Raisa Rafifiti
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol 16, No 2 (2019): Jurnal Ilmu Administrasi
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v16i2.529

Abstract

Penelitian ini bertujuan untuk mengetahui tingkat kepuasan responden dan tingkat kepentingan atribut-atribut yang berkaitan dengan penyelenggaraan bimbingan teknis di Kabupaten Musi Rawas. Data yang digunakan dalam penelitian ini adalah data primer yang dikumpulkan dari survei pengguna bimbingan teknis yaitu seluruh SKPD Kabupaten Musi Rawas pada bulan Juli tahun 2019. Metode yang digunakan dalam kajian ini adalah analisis Customer Satisfaction Index (CSI) dan Importance Performance Analysis (IPA). Berdasarkan metode analisis CSI, nilai tingkat kepuasan responden secara keseluruhan untuk semua atribut sebesar 77,42 persen. Hasil tersebut menunjukkan bahwa tingkat kepuasan responden terhadap berbagai atribut pada penyelenggaraan bimtek termasuk kepada kategori baik atau memuaskan. Dari hasil metode analisis IPA, atribut yang masuk dalam kuadran I (tingkat kepentingan tinggi dan kepuasan rendah) yaitu : penanganan terhadap pengaduan, saran, dan masukan, kesesuaian biaya, kesesuaian hasil pelayanan yang merupakan atribut prioritas utama untuk diperbaiki sedangkan atribut yang termasuk dalam kuadran II (tingkat kepuasan tinggi dan kepentingan tinggi) yaitu kemudahan prosedur pelayanan dan kecepatan pelayanan bimtek, dengan kata lain dipertahankan dan ditingkatkan.
Implementasi Program Kartu Identitas Anak (KIA) Melalui Penggunaan Sistem Informasi Administrasi Kependudukan (SIAK) di Pemerintah Kota Cimahi Raisa Rafifiti Choerunnisa; Rosinta Rosinta
JURIKOM (Jurnal Riset Komputer) Vol 8, No 6 (2021): Desember 2021
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/jurikom.v8i6.3762

Abstract

The results of a study conducted by the Center for the Study of Child Protection (PUSKAPA) at the University of Indonesia noted that 40 million Indonesian children were born without a civil registration, so they do not have a legal identity and have difficulty accessing basic services. The government in protecting and prospering children issued Ministerial Regulation Number 2 of 2016 concerning Child Identity Cards (KIA). The purpose of this study was to determine the implementation of the Child Identity Card program through the use of the Population Administration Information System (SIAK) in the Cimahi City Government and the obstacles encountered in its implementation. Since the existence of the Child Identity Card program, the City of Cimahi has been appointed as one of the first fifty regencies/cities to implement the program. Until now, the implementation of the Child Identity Card program carried out at the Population and Civil Registration Office of Cimahi City has been carried out well. Although in its implementation there are still obstacles. These obstacles are: 1) Lack of public awareness of the City of Cimahi on the importance of having a KIA, 2) Errors in inputting NIK in the SIAK application by operators when printing KIA, 3) Lack of public understanding of service procedures at the Disdukcapil Cimahi City which has switched to online-based services using the website and application of Sipade and Sibenda Cimahi City. After the research has been carried out, the efforts that can be made in order to increase the ownership of KIA in Cimahi City are: 1) Activities to accelerate the issuance of KIA, 2) Re-checking the NIK that has been inputted, 3) Providing understanding to residents about service procedures at the Cimahi City Disdukcapil which has been based on digital.
Co-Authors Budi Setiawan Setiawan Iwan Kurniawan Rosinta Rosinta