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All Journal FORUM STATISTIKA DAN KOMPUTASI Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi JEBDEKER: Jurnal Ekonomi, Manajemen, Akuntansi, Bisnis Digital, Ekonomi Kreatif, Entrepreneur Jurnal Ilmiah Manajemen dan Bisnis (JIMBI) JRAP (Jurnal Riset Akuntansi dan Perpajakan) Journal of Artificial Intelligence and Digital Business Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Setia Mengabdi: Jurnal Pengabdian Kepada Masyarakat
Iwan Kurniawan
Politeknik STIA LAN Bandung
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Environmental Science Mathematics Social Sciences Other

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ANALISIS KEPUASAN PENGGUNA PENYELENGGARAAN BIMBINGAN TEKNIS ANALISIS JABATAN DAN BEBAN KERJA KABUPATEN MUSI RAWAS Kurniawan, Iwan; Setiawan, Budi; Choerunnisa, Raisa Rafifiti
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol 16, No 2 (2019): Jurnal Ilmu Administrasi
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v16i2.529

Abstract

Penelitian ini bertujuan untuk mengetahui tingkat kepuasan responden dan tingkat kepentingan atribut-atribut yang berkaitan dengan penyelenggaraan bimbingan teknis di Kabupaten Musi Rawas. Data yang digunakan dalam penelitian ini adalah data primer yang dikumpulkan dari survei pengguna bimbingan teknis yaitu seluruh SKPD Kabupaten Musi Rawas pada bulan Juli tahun 2019. Metode yang digunakan dalam kajian ini adalah analisis Customer Satisfaction Index (CSI) dan Importance Performance Analysis (IPA). Berdasarkan metode analisis CSI, nilai tingkat kepuasan responden secara keseluruhan untuk semua atribut sebesar 77,42 persen. Hasil tersebut menunjukkan bahwa tingkat kepuasan responden terhadap berbagai atribut pada penyelenggaraan bimtek termasuk kepada kategori baik atau memuaskan. Dari hasil metode analisis IPA, atribut yang masuk dalam kuadran I (tingkat kepentingan tinggi dan kepuasan rendah) yaitu : penanganan terhadap pengaduan, saran, dan masukan, kesesuaian biaya, kesesuaian hasil pelayanan yang merupakan atribut prioritas utama untuk diperbaiki sedangkan atribut yang termasuk dalam kuadran II (tingkat kepuasan tinggi dan kepentingan tinggi) yaitu kemudahan prosedur pelayanan dan kecepatan pelayanan bimtek, dengan kata lain dipertahankan dan ditingkatkan.
SURVIVAL ANALYSIS WITH EXTENDED COX MODEL ABOUT DURABILITY DEBTOR EFFORTS ON CREDIT RISK Iwan Kurniawan; Anang Kurnia; Bagus Sartono
FORUM STATISTIKA DAN KOMPUTASI Vol. 20 No. 2 (2015)
Publisher : FORUM STATISTIKA DAN KOMPUTASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (641.872 KB)

Abstract

The application of survival analysis on the data of credit motorcycle financing experiencing bad loans after the credit starts early, with sixteen covariates were considered. The model used in survival analysis is the Cox proportional hazard models. Cox models have the assumption that the proportional hazard assumption. Extended Cox models selected to improve cox proportional hazard models when one or more covariates did not meet the assumption of proportional hazards. Extended cox models is an extension of cox models that involve time-dependent variables. Covariates that do not meet the proportional hazards assumption in the Cox models diinteraksikan extended with functions appropriate time, in order to obtain time-dependent covariates. So on the model covariates that are not dependent on time and time dependent covariates. The parameters of these covariates estimated using partial maximum likelihood method. To determine whether the extended Cox model is a suitable model for the data in a particular case, likelihood ratio test was used. The results indicate that extended Cox models with functions time appropriate, provide the best model.Keywords : Credit Risk, Survival Analysis, Cox Proportional Hazard , Extended Cox Model
IMPLEMENTASI PEMINDAH-TANGANAN BARANG MILIK DAERAH DI BADAN PENGELOLAAN KEUANGAN DAN ASET KOTA BANDUNG Rosalinda Fatrianingsih; Muhammad Nur Afandi; Iwan Kurniawan
Setia Mengabdi: Jurnal Pengabdian kepada Masyarakat Vol. 1 No. 2 (2020): Vol.1, No. 2, Desember 2020
Publisher : Politeknik STIA LAN Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/setiamengabdi.v1i2.10

Abstract

Badan Pengelolaan Keuangan dan Aset Pemerintah Kota Bandung melakukan pemindahtanganan barang milik daerah melalui penjualan yang dilakukan untuk optimalisasi barang milik daerah yang berlebih ataupun barang yang sudah lama tidak terpakai, dan tidak dapat digunakan dan dimanfaatkan oleh pemerintah daerah maupun pihak lain. Metode yang digunakan untuk melakukan penelitian ini yaitu metode analisis deskriptif kualitatif dengan hasil wawancara dan pengamatan mengenai masalah yang diteliti yang terjadi di lapangan. Implementasi kegiatan pemindahtanganan penjualan kendaraan bermotor sudah berjalan dengan baik sesuai dengan ketentuan yang ada serta selaras dengan tujuannya yaitu menatausahakan dan mengoptimalkan aset kendaraan yang ada menjadi pemasukan tambahan bagi daerah. Namun dalam pelaksanaannya masih terdapat beberapa hambatan yang dihadapi yaitu kurangnya sosialisasi kepada masyarakat dan juga banyaknya kendaraan yang tidak dilengkapi surat-surat. Upaya yang dilakukan untuk mengatasi hambatan tersebut yaitu dengan mengadakan sosialisasi kepada semua kecamatan yang ada di Kota Bandung serta dengan cara melakukan penjualan dengan strategi kilo (scrab) terhadap kendaraan yang sudah tidak dilengkapi surat-surat yang lengkap.
Peranan Service Convenience dalam Meningkatkan Repurchase Intention dan Loyalitas Pelanggan di Bahagia Kopi Hasna Ruwaidah Nikmatullah; Reni Wijayanti; Iwan Kurniawan; Caesar Octoviandy Purba
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 4 No. 6 (2023): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v4i6.2655

Abstract

The concept of service convenience is an important element in the field of marketing. In the food and beverage business, the application of service convenience will maintain long-term relationships and increase consumer confidence. However, there are still many companies that provide unpleasant services to consumers so that many of them feel disappointed and do not want to become regular customers. The purpose of this study was to determine the role of service convenience in increasing repurchase intention and customer loyalty at Bahagia Kopi HQ Banda. The population of this study were consumers of Bahagia Kopi HQ Banda, the sample amounted to 100 consumers. The sampling technique was purposive sampling. The type of research used is quantitative research with data analysis testing using path analysis using the SmartPLS 3.0 program. The results in this study are service convenience plays a significant role in customer loyalty through repurchase intention at Bahagia Kopi HQ Banda. This shows that service convenience is important for Bahagia Kopi HQ Banda to improve because it has a role in motivating consumers of Bahagia Kopi HQ Banda to have repurchase intentions, so as to build customer loyalty to Bahagia Kopi HQ Banda
Increasing Consumer Hedonic Shopping Motivation in Encouraging the Purchase of Local Skincare Products 'Somethinc' Dwiputrianti, Septiana; Nugroho, Adhika Bergi; Islam, Varih Rizky; Kurniawan, Iwan
Jurnal Ilmiah Manajemen dan Bisnis (JIMBI) Vol 4, No 2 (2023): Jurnal Ilmiah Manajemen dan Bisnis (JIMBI) - DESEMBER
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jimbi.v4i2.2831

Abstract

This study aimed to find out whether hedonic shopping motivation has a potential impact on impulse purchases of local skincare products  ''Somethinc''. Hedonic shopping motivation is an action that can encourage certain behaviors, one of which is impulse purchases. However, with social media, of course, a lot of information can be obtained so that consumers become more critical of product purchases and make business actors have to create offers and products that can compete. The method in this study is quantitative descriptive using non-parametric statistics of spearman rank correlation analysis. The sampling technique uses non-probability accompanied by a purposive sampling method through questionnaires. The study population is consumers of the facial care products brand  'Somethinc' in Bandung City. The sample used based on the Lemeshow formula was 390 respondents. The results showed that the increase in hedonic shopping motivation on the TikTok platform had a significant effect on impulse purchases and had a fairly high relationship. Based on the results of the analysis, the actions that 'Somethinc' can apply to trigger impulse purchases are based on hedonic shopping motivation, namely conceptualizing collaboration during live streaming with beauty enthusiasts and creating attractive offers. This can encourage consumers to make purchases while providing an interesting experience for consumers in online shopping activities.
Penilaian Kinerja Keuangan PT Jasa Marga (Persero) Tbk Menggunakan Metode Time Series Indeks Puspita, Gita Cahyani; Taufik, Nur Imam; Wijayanti, Reni; Kurniawan, Iwan
Jurnal Ekonomi, Manajemen, Akuntansi, Bisnis Digital, Ekonomi Kreatif, Entrepreneur (JEBDEKER) Vol 5 No 1 (2024): Desember 2024
Publisher : Sekolah Tinggi Ilmu Ekonomi Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56456/jebdeker.v5i1.300

Abstract

PT Jasa Marga (Persero) Tbk mengalami penurunan pendapatan yang cukup signifikan pada tahun 2014 sebesar 35% dan tahun 2020 sebesar 26%. Setelah mengalami penurunan pendapatan di tahun 2020 karena pandemi covid-19, PT Jasa Marga (Persero) Tbk kembali bangkit dengan mencatat kenaikan pendapatan secara berkala pada tahun 2021 hingga 2023. Penelitian ini bertujuan untuk menilai kinerja keuangan PT Jasa Marga (Persero) Tbk dari tahun 2014-2023 yang dinilai menggunakan metode time series index dan menyajikan interpretasi hasil analisis berupa rekomendasi yang dapat dilakukan PT Jasa Marga (Persero) Tbk dan para investor untuk melihat penilaian kinerja keuangan dalam pengambilan keputusan. Penelitian ini menggunakan metode deskriptif dengan pendekatan kuantitatif yang mengandalkan data sekunder pada laman resmi perusahaan sebagai sumber data utama. Berdasarkan hasil penelitian, didapatkan bahwa perusahaan ini mampu mencapai target yang telah ditetapkan serta memiliki kemampuan yang solid dalam memenuhi kewajiban jangka pendeknya. Tetapi, karena PT Jasa Marga (Persero) Tbk merupakan perusahaan yang bergerak dibidang infrastruktur jalan tol, maka beban perusahaan ini ialah pembangunan jalan tol yang dimana perusahaan harus dapat mengendalikan biaya-biaya yang dikeluarkan perusahaan dengan mengelola aset untuk menghasilkan pendapatan.
The Effect of Profitability, Leverage, Liquidity, Profit Efficiency on Firm Value with Dividend Policy as Moderation Kurniawan, Iwan; Waspada, Ikaputera; Sari, Maya
JRAP (Jurnal Riset Akuntansi dan Perpajakan) Vol 11 No 2 (2024): July - December
Publisher : Magister Akuntansi Universitas Pancasila

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35838/jrap.2024.011.02.28

Abstract

Purpose: This study aims to analyze the effect of profitability, leverage, liquidity, on firm value with moderation of dividend policy on LQ45 issuers on the IDX. Methodology: The research approach used quantitative methods with sampling using purposive sampling of 30 issuers, the data analysis technique used moderated regression analysis (MRA). Finding: The four variables namely profitability, leverage, liquidity, dividend policy have a significant influence on firm value. However, when dividend policy is moderated, only leverage and liquidity have a significant influence on firm value. Implication: Provides knowledge insights for investors, shareholders, and regulators on matters that affect firm value and are important for financial management, provides important information on how dividend policy plays a role and can affect firm value, and how corporate authorities can develop more efficient methods to increase its value from several aspects. Originality: This research is original to the author due to the use of secondary data from the IDX on LQ-45 issuers from 2020 to 2023, innovative and integrated methodological methods, and broad practical implications. This research adds to the academic and practical literature on corporate stocks and financial management, especially developing countries such as Indonesia.
A Bibliometric Analysis of Green Marketing on Consumer Behavior Using R Studio Kurniawan, Iwan; Rahayu, Agus; Hendrayati, Heny
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol. 22 No. 1 (2025): June 2025
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v22i1.1213

Abstract

The analysis was comprehensively conducted on 326 research articles and reviews published in 149 journals listed in the Scopus database from 1995 to 2024, providing measurable and valuable insights into research trends in green marketing and consumer behavior. The results of this study indicate an increase in the literature on this topic, especially since 2022 to 2024. The average number of publications over the last 10 years is 10.7, and the average number of citations per document is 10.7. Researchers from 59 countries have so far conducted research on consumer behavior and green marketing. India has 124 publications, followed by the USA with 113 publications, and China with 65 publications. According to our analysis, elements such as environmentally-based tourism destinations, creative marketing strategies, sustainable consumer behavior, and the increasing importance of green labeling are highlighted. Additionally, areas requiring future research include environmental awareness, waste management, certification of eco-friendly products, and sustainable consumer behavior across all types of eco-friendly product use. Therefore, collaboration between individuals, groups, and companies, both locally and internationally, should be enhanced, with a specific focus on developing innovative green marketing methods to encourage sustainable consumer behavior with a focus on environmental care.
Customer Satisfaction Index (CSI) sebagai Alat Ukur Kepuasan Peserta BPJS Ketenagakerjaan Cabang Bandung Suci Gustomo, Sheva Roga; Asri, Melati Dewi; Ravenska, Nanda; Kurniawan, Iwan
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 3 (2025): Agustus - October
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i3.2660

Abstract

This study aims to measure participant satisfaction with the services provided at the Bandung Suci Branch Office of BPJS Ketenagakerjaan and to formulate recommendations for service improvement. The research employed a descriptive quantitative method, with primary data collected through questionnaires distributed to 107 participants, complemented by field observations. The analysis was conducted using the Customer Satisfaction Index (CSI) approach with five indicators of customer satisfaction proposed by Kotler and Keller, namely product quality, service quality, emotional conditions, price, and cost. The findings indicate that participant satisfaction falls into the “fairly satisfied” category, with a CSI score of 61.82%. The lowest-performing dimensions include responsiveness, cost, empathy, reliability, product quality, and assurance. These results highlight the need for improvements, particularly in service speed and efficiency. As a follow-up, the study recommends a redesigned queuing system at the branch office to enhance service effectiveness and optimize participant satisfaction.
Co-Authors Adhika Bergi Nugroho Agus Rahayu Anang Kurnia Asri, Melati Dewi Bagus Sartono Budi Setiawan Setiawan Caesar Octoviandy Purba Dwiputrianti, Septiana Fandi Ahmad Gustomo, Sheva Roga Hasna Ruwaidah Nikmatullah Heny Hendrayati Ikaputera Waspada, Ikaputera Islam, Varih Rizky Laksmi Fitriani Maya Sari Muhammad Nur Afandi Nanda Ravenska Nur Imam Taufik Puspita, Gita Cahyani Raisa Rafifiti Choerunnisa Reni Wijayanti Rosalinda Fatrianingsih Sarah Asrina Rangkuti