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All Journal Jurnal Ilmu Manajemen (JIMMU) E-JRM Faedah: Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia
Fuji Santoso
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Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice

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Journal : E-JRM

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PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN MAHASISWA FAKULTAS EKONOMI ANGKATAN 2014-2016 UNIVERSITAS ISLAM MALANG Fuji Santoso; Rois Arifin; Afi Rahmat Slamet
E-JRM : Elektronik Jurnal Riset Manajemen e-Jrm Vol. 06 No. 08 Agustus 2017
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

AbstractThe purpose of this study is to know and analyze how the Influence ofService Quality And Facilities To Student Satisfaction Faculty of EconomicsAngakatan 2014-2016 Islamic University of Malang. The population in this studyis all students of the Faculty of Economics UNISMA. This research used surveymethod by taking sample from a population and using questionnaire as main datacollecting tool, with number 95 respondents. Analytical techniques in this studyusing multiple linear regression.The results showed that partially Variable Service Quality and Facilitieshave a positive and significant effect on Student Satisfaction. While simultaneously that Variable Service Quality and Facility Variable have positive and significanteffect to Student Satisfaction Variables.Keywords: Service Kuliah, Facilities, and Student Satisfaction
Co-Authors Afi Rahmat Slamet Faisol Faisol Rois Arifin