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All Journal CITIZEN: Jurnal Ilmiah Mulitidisiplin Indonesia Proceedings Law, Accounting, Business, Economics and Language (LABEL)
Irwanda Ardhi Wijaya
Universitas Duta Bangsa Surakarta
Religion Humanities Economics, Econometrics & Finance Education Social Sciences

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ANALISIS PENGARUH KOMUNIKASI DAN KERJASAMA TIM TERHADAP PENINGKATAN KINERJA KARYAWAN Irwanda Ardhi Wijaya; Rosida Apriliana Shahirah; Margartha Evi Yuliana
Citizen : Jurnal Ilmiah Multidisiplin Indonesia Vol. 2 No. 3 (2022): CITIZEN: Jurnal Ilmiah Multidisiplin Indonesia
Publisher : DAS Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53866/jimi.v2i3.109

Abstract

In the process of running an organization, various forms of skills are needed so that a company can develop properly and smoothly. These skills must be possessed by every employee. If there are new employees, the old employees must be able to teach them related to the culture that exists in a company. In addition, new employees must also be able to adapt to the new company environment. One of the internal factors for a company to run well is the performance of the employees or by the employees. On the other hand, employee performance is also influenced by several factors, for example, motivation, teamwork, communication, and so on. The purpose of writing this journal is to critically and deeply analyze the effect of communication and teamwork on improving employee performance. The type of research carried out is by using qualitative research using the literature review method from relevant literature sources. The results obtained from this journal that communication and teamwork have an influence and impact on employee performance. There must be good communication within the company. This will have an impact on the performance of employees. If the communication built has good communication, then employee performance will also be good as feedback. Conversely, if the communication that is built has poor communication, then the employee's performance will have an unfavorable impact as well. Likewise with the teamwork variable
Tingkat Loyalitas Pelanggan Terhadap Matahari Department Store Solo Square Oleh Kualitas Pelayanan Melalui Net Promoter Score (NPS) Irwanda Ardhi Wijaya; Agus Suyatno; Esti Dwi Rahmawati
Proceedings Law, Accounting, Business, Economics and Language Vol. 1 No. 1 (2024): Optimalisasi Peluang Bisnis Pariwisata Indonesia Berdaya Saing Global
Publisher : Universitas Duta Bangsa Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Kesuksesan bisnis, khususnya di bidang ritel, tidak hanya ditentukan olehpeningkatan penjualan, tetapi juga pengalaman positif yang dirasakan konsumen saatberbelanja, seperti kualitas pelayanan yang diberikan. Salah satu contoh perusahaanritel yang telah mencapai kesuksesan dan menunjukkan kinerja yang luar biasaadalah Matahari Department Store, yang telah berkembang menjadi salah satudepartment store terkemuka di Indonesia. Tujuan dari penelitian ini adalah untukmengetahui seberapa loyal pelanggan Matahari Department Store Solo Squareberdasarkan kualitas pelayanan yang mereka dapatkan di sana. Penelitian inimenggunakan metodologi penelitian eksplanatori kuantitatif. Penelitian inimenggunakan teknik purposive sample untuk mengumpulkan data dari 80 partisipan.Kami menggunakan google form untuk mendistribusikan survei dan mengumpulkandata. Analisis data menggunakan metode Structural Equation Model (SEM) denganbantuan software Partial Least Square (PLS) versi 4.0. Berdasarkan data, kamimengetahui bahwa Kualitas Layanan dan Net Promoter Score berpengaruh positifdan signifikan secara statistik terhadap Loyalitas Pelanggan. Selain itu, kamimengetahui bahwa Kualitas Layanan secara tidak langsung mempengaruhi LoyalitasPelanggan melalui Net Promoter Score.
Co-Authors Agus Suyatno Esti Dwi Rahmawati Margartha Evi Yuliana Rosida Apriliana Shahirah