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All Journal Jurnal Pembangunan Wilayah dan Kota Jurnal Pengembangan Kota Al - Tadabbur: Jurnal Ilmu Al-Qur'an dan Tafsir Journal of Management Branding
Yani Yuliani
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Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Social Sciences Other

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KINERJA PELAYANAN AIR BERSIH BERBASIS MASYARAKAT DI KELURAHAN TUGUREJO KOTA SEMARANG Yuliani, Yani; Rahdriawan, Mardwi
Jurnal Pengembangan Kota Vol 3, No 1 (2015): Agustus 2015
Publisher : Jurusan Perencanaan Wilayah dan Kota

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (48.752 KB) | DOI: 10.14710/jpk.3.1.11-25

Abstract

Penyediaan air bersih yang diselenggarakan oleh PDAM Kota Semarang pada tahun 2011 baru mampu melayani 56,95% penduduk. Sehingga terdapat sebagian penduduk Kota Semarang yang belum terjangkau pelayanan jaringan air bersih perkotaan. Untuk memenuhi kekurangan pelayanan kebutuhan air bersih tersebut, pemerintah membuat program penyediaan dengan melibatkan masyarakat, sebagaimana kasus di Kelurahan Tugurejo Kecamatan Tugu Kota Semarang. Di lokasi ini, sejak tahun 2003 Kelompok Swadaya Masyarakat (KSM) Tirto Langgeng yang dilanjutkan BKM Makmur Abadi di Kelurahan Tugurejo membentuk sub unit pengelolaan air bersih untuk melayani masyarakat,  khususnya di wilayah RW I dan RW V. Pada tahap selanjutnya muncul berbagai masalah terkait kualitas dan penyeadiannya. Untuk itu, penelitian ini bertujuan mengkaji kinerja pelayanan air bersih berbasis masyarakat di Kelurahan Tugurejo. Metode penelitian mengkombinasikan antara kuantitatif dan kualitatif, melalui analisis kinerja yang ditinjau dari aspek operasional, keuangan, administrasi dan kepuasan pelanggan. Berdasarkan analisis penilaian kinerja ditemukan bahwa sisi penyelenggara meliputi aspek operasional, keuangan dan administrasi dinilai berpredikat ‘baik’, dan “mampu berkembang”, artinya mampu  menjaga konsistensi dan kualitas air bersih, mampu menghasilkan keuntungan untuk menjalankan kegiatan  operasional, mempertahankan asset, membayar kewajiban pinjaman; serta  pengelola mampu mempertahankan  keberlanjutan pelayanan  air bersih  kepada pelanggan.  Penilaian kinerja dari sisi pelanggan, dinilai dengan kepuasan pelanggan dari kualitas pelayanan air.  Nilai indeks kepuasan pelanggan (Customer Satisfaction Index) adalah 78,34 % berada pada kategori “puas”,  artinya  pelanggan puas terhadap hampir semua  atribut-atribut kualitas layanan air bersih dari penyelenggara layanan, walaupun belum semua  sesuai harapan pelanggan. Analisis Importance Performance Analysis (IPA) menjelaskan atribut-atribut yang perlu dipertahankan kinerjanya yaitu kualitas fisik air, lokasi tempat pelayanan, kemampuan petugas administrasi/ keuangan, kecermatan petugas pencatat meter air, tarif air yang terjangkau, kelengkapan sambungan pelayanan, dan kepastian biaya yang dibayar. Akan tetapi masih terdapat atribut-atribut yang perlu ditingkatkan kinerjanya yaitu kuantitas air, kontinuitas, kedisiplinan petugas distribusi air, cepat dan tanggap terhadap keluhan pelanggan, serta petugas mudah dihubungi.
Kinerja Pelayanan Air Bersih Berbasis Masyarakat di Tugurejo Kota Semarang Yuliani, Yani; Rahdriawan, Mardwi
JURNAL PEMBANGUNAN WILAYAH & KOTA Vol 10, No 3 (2014): JPWK Vol 10 No 3 September 2014
Publisher : Magister Pembangunan Wilayah dan Kota,Undip

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (506.922 KB) | DOI: 10.14710/pwk.v10i3.7783

Abstract

PDAM water service by only 50 % to 10 % for urban and rural, to accelerate the fulfillment of the need for clean water, need to involve the private sector and communities. This study aims to assess the performance of community-based water services in Tugurejo. Analysis of performance in terms of aspects operational, finance, administration and customer satisfactio. The method of research used is a mixture methods (mixed methods), which combines the methods, techniques of data collection, and quantitative and qualitative data analysis. The results of the performance evaluation study covers aspects operasioanl organizers, finance and administration assessed predicate 'good', and "Developing Capable", means they were able to maintain the consistency and quality of water, capable of generating a profit to run operations, maintain the assets, pay the loan obligations; and managers are able to maintain the sustainability of water services to customers. Performance assessment of the customer, customer satisfaction was assessed by the quality of water services. The value of customer satisfaction index (Customer statisfaction Index) is 78.34 % in the category of "satisfied", meaning that almost all customers satisfied with the service quality attributes of water service providers, although not all of the appropriate customer expectations.
Tipologi Resepsi Al-Qur’an dalam Tradisi Masyarakat Pedesaan: Studi Living Qur'an di Desa Sukawana, Majalengka Yuliani, Yani
Al - Tadabbur: Jurnal Ilmu Al-Qur'an dan Tafsir Vol 6, No 02 (2021): Al-Tadabbur: Jurnal Ilmu Al-Qur'an dan Tafsir
Publisher : Sekolah Tinggi Agama Islam Al Hidayah Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30868/at.v6i02.1657

Abstract

The Qur'an is a holy book that contains theological and social teachings that function as a guide for humans to go to the path that is pleasing to God. However, when the Qur'an is present, consumed and received by the community, it is hoped that will experience various meanings which are implemented in various practices according to their respective and ideologies. This paper discusses the typology of the Qur’an reception in the community of Sukawana Village, Kertajati, Majalengka, West Java, and seeks to explore the meaning attached to the various receptions. The method used in this research is descriptive-qualitative and included in the type of fild research.  the author uses a phenomenological approach initiated by Edmund Husserl. This type of research is qualitative research, namely library research and field research at the same time. This study concludes that the typology of the reception of the Qur'an of the Sukawana community is in the form of exegesis receptions, aesthetic receptions, and functional receptions. When the Qur'an is received exegesis, the indicator is the understanding of the community that manifests in daily behavior by respecting and advising each other in terms of goodness. The Qur'an is also received and expressed as a holy book that contains elements of beauty so it is used as an accessory for the walls of mosques and houses (aesthetic reception). Also Sukawana community perceive the Qur’an functionally, so they believe that the Qur’an has magicial powers and it is often used as an instrument in mystical rituals.
Analisis Manajemen Redaksi Dalam Peningkatan Kualitas Produk Jurnalistik Pada Kantor Media Harian Kepri.Com Yuliani, Yani; Syahrinullah, Syahrinullah
Journal of Management Branding Vol. 2 No. 1 (2025): Journal Of Management Branding
Publisher : Pascasarjana Universitas Muhammadiyah Mamuju

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71326/jmb.v2.i1.71

Abstract

Information is something very important in life, various sources of information can be easily obtained today. The main issue in this study is the varying quality of writing among journalists and online media reporters, which results in the need for multi-level editing before the news is aired. In addition, the selection of news headlines that have not been properly controlled can also reduce the quality of journalistic products. The purpose of this study is to analyze editorial management in improving the quality of journalistic products at the Riau Islands Daily media office. Locus This research was carried out in the editorial environment of HarianKepri.com media, with the aim of producing good journalistic products, starting from data collection, news/issues, journalist interview techniques with sources. News writing and presentation techniques. The research method used is a qualitative method. Data collection through interviews, observation and documentation. Four research informants represent the editor-in-chief, editors, and journalists who are responsible for the Hariankei media as well as the company's leaders who are responsible for the company's human resources. The results of the research are the formation of an ecosystem, work patterns, standard operating procedures (SOP) to produce good journalistic/news results, accurate and reliable news.
Co-Authors Mardwi Rahdriawan Syahrinullah, Syahrinullah