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All Journal JIEMS (Journal of Industrial Engineering and Management Systems)
Christin Christin
Program Studi Teknik Industri, Universitas Bunda Mulia, Jakarta
Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering Mechanical Engineering

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Peningkatan dan Pengembangan Mutu Pelayanan Perpustakaan dengan Metode Quality Function Deployment (QFD) Christin Christin; Leli Deswindi
JIEMS (Journal of Industrial Engineering and Management Systems) Vol 4, No 1 (2011): Journal of Industrial Engineering and Management Systems (JIEMS)
Publisher : Universitas Bunda Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30813/jiems.v4i1.85

Abstract

Increased competition in the educational institutions in attracting prospective students demanding the education providers to evaluate and improve. Various advantages offered by such excellence of lecturer and guarantee jobs for graduates and facilities, supporting infrastructure owned. In this study, researchers took the object of a university in Jakarta to translate the desire of consumers to one of the supporting facilities of the library as a medium of information through the availability of textbooks, student and faculty research and reading reference materials. With the method of Quality Function Development (QFD) obtained the final results of this study of 10 major things that are important to consumers and has the best service performance as well as 10 high priorities to library development in accordance with the wishes of consumers.Keywords: Quality Function Deployment, House of Quality, Service Quality
Co-Authors Leli Deswindi