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Idrawati Bahar
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HUBUNGAN KUALITAS PELAYANAN KESEHATAN DENGAN TINGKAT KEPUASAN PASIEN RAWAT JALAN DI RUMAH SAKIT TK. III Dr.REKSODIWIRYO PADANG TAHUN 2019 Idrawati Bahar
Ensiklopedia of Journal Vol 2, No 2 (2020): Vol 2 No 2 Edisi 2 Januari 2020
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (73.728 KB) | DOI: 10.33559/eoj.v2i2.394

Abstract

Service quality is a measure of how well the service level is delivered according to the patient’s expectations. Patient satisfaction is a feeling happy or upset someone who comes after comparing between perception on performance. Phenomena that occur in RS TK. III Dr. Reksodiwiryo Padang of the data obtained, about 45% of the suggestions and critics that go through the suggestion box and complain directly will complain the healthcare provider’s service to the patient is felt less attention, less communicative in the provision of information with patients and inpatient facilities are less complete. The purpose of this research is to know the quality of service relationships with outpatient satisfaction in RS TK. III Dr. Reksodiwiryo Padang of the year 2019. Type of this research is to design with cross sectional analytic study. This research was conducted on October 2015 – 16December 2019. The population is all of the outpatient in the RS Tk III Dr. Reksodiwiryo totalling 300 men. Samples taken with the technique of accidental sampling amounted to 35 people. The data is processed with the computer then analyzed Univariate and bivariat based on frequency distribution. Research results showed (57,1%) patients declared less satisfied, (62,9%) said the quality of service is not good. There is a meaningful relationship between the quality of service to the satisfaction of the patient. Conclusion the end of more than half of the patients meyatakan were less satisfied. The advice of this research, the hospital is expected to improve the quality of service in order to make the patient's satisfaction.
Application of Benson Therapy in Nursing Care of Femur Fracture Patients with Acute Pain Sekar Pramudya Wardani; Idrawati Bahar; Yessi Fadriyanti
Jurnal Kesehatan Cendikia Jenius Vol. 2 No. 1 (2024): Desember
Publisher : CV. CENDIKIA JENIUS INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70920/jenius.v2i1.60

Abstract

A fracture is a break in the continuity of a bone, a crack or break in an intact bone, which is usually caused by trauma/force or physical force. The main priority nursing problem that arises in femur fractures is acute pain. Pain is the body's way of telling us that something is wrong. . Based on data from RSUP Dr. M.Djamil Padang, during the last 3 months, namely February – April 2024, the number of femur fracture cases was 62 cases. The aim of this study was to determine the effect of applying Benson Relaxation Therapy on reducing pain in femur fracture patients. This research uses a descriptive observational research design in the form of a case report. The population in this study was 13 people with femur fractures. The number of research samples was 2 people with a sampling technique, namely accidental sampling, where any patient who happened to meet the researcher could be used as a sample. The journal analysis used in this research is the PICO method. Based on the results of the evaluation carried out by the author on patient 1, it shows that the pain decreased from a pain scale of 5 to a pain scale of 3 and in patient 2 there was also a decrease in pain from a scale of 4 down to a scale of 3. It was concluded that the intervention given to the patient showed that there was The influence of Benson Relaxation Therapy on efforts to reduce pain in Femur Fracture patients in the Irna Surgical Trauma Center at RSUP Dr. M. Djamil Padang. Benson Relaxation Therapy is expected to be an alternative in nursing care to reduce pain in fracture patients at RSUP Dr. M. Djamil Padang.
Hubungan Kualitas Pelayanan Keperawatan dan Komunikasi dengan Kepuasan Pasien di Ruang Rawat Inap Interne Lantai 3 RSUD Dr. Achmad Mochtar Bukittinggi M Fikri Zalius; Reflita Reflita; Idrawati Bahar; Efitra Efitra; Suhaimi Suhaimi
Jurnal Keperawatan Sehat Mandiri Vol 1 No 1 (2023): Jurnal Keperawatan Sehat Mandiri, Volume 1 No.1 Mei 2023
Publisher : Jurusan Keperawatan Mandiri Poltekkes Kemenkes Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33761/jkpm.v1i1.1199

Abstract

An interview of RS.Ahmad Muchtar Bukittinggi in the year 2019 (46 %) year 2020 (92,01%) and the year 2021 (90.05%) of the data found satisfaction year of year. Ten patients were interviewed for the study, and five of them reported that nurses were unresponsive and rarely inquired about their illnesses. Research used cross sectional design. In 1November 2023 study of June 13, 2023. Research was conducted at RSUD Dr. Achmad Muchtar Bukittinggi. A population of 102 patients and samples of 50 patients. The sampling technique was purposive sampling. The collection of data uses antket. Processing with editing, coding, entry and cleaning. Analysia data univariat data with frequency and presentation. Analis bivariat uses chi-square. The results of research on nursing quality in less categories (52%), communication in less categories (52%) and patient satisfaction in unsatisfied categories (60%). The existence of the quality of nursing quality with the satisfaction of the patient is that the result of the statistics test of chi-square with the value of p = 0.024 < 0.05 And the relationship of communication with the patient's satisfaction results of chi-square statistics is produced with the value of p = 0,018 <05. The conclusion: The relationships of service quality and communication with patient satisfaction. Recommended to improve quality of nursing in particular nurse components are able to give psychological touch, motivation. while respondive components (responsiveness) that nurses respond to patient complaints more quickly and improve patient communication.
Co-Authors Efitra M Fikri Zalius Reflita Reflita Sekar Pramudya Wardani Suhaimi Suhaimi Yessi Fadriyanti