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All Journal Jurnal Ilmiah Edunomika (JIE)
Yufi Nuresa
UNIBA Surakarta
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education

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Kepuasan Pelanggan Ditinjau Dari Kualitas Pelayanan, Kepercayaan Dan Inovasi Produk (Studi Pada Pelanggan J&T Ekspress Purwosari) Yufi Nuresa
JURNAL ILMIAH EDUNOMIKA Vol 5, No 1 (2021): EDUNOMIKA : Vol. 05, No. 01, 2021
Publisher : ITB AAS INDONESIA Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v5i1.1969

Abstract

The purpose of this study was to determine customer satisfaction J&T Express Purwosari in terms of service quality, trust and product innovation. In this study, the authors used a descriptive quantitative approach. The population in this study were all customers of J&T Ekspress Purwosari totaling 1958 people, the sample used in this study was 100 people. The results of this study have a significant effect both partially and simultaneously between Service Quality, Trust and Product Innovation on Customer Satisfaction J&T Express Purwosari. Keywords: Customer Satisfaction, Service Quality, Trust and Product Innovation.
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