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All Journal Jurnal Informatika Ekonomi Bisnis Jurnal Ilmiah Manajemen, Ekonomi dan Akuntansi
Topan Alparedi
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Economics, Econometrics & Finance

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Pelayanan Prima pada Nasabah Lansia di Bank 9 Jambi M Mursal; S Sipuldi; Muhammad Fauzi; Topan Alparedi; Defiar Syarif
Jurnal Informatika Ekonomi Bisnis Vol. 3, No. 4 (December 2021)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (578.433 KB) | DOI: 10.37034/infeb.v3i4.98

Abstract

Excellent service is the main thing that must always innovate in meeting customer needs. In the competitive banking world, direct contact with service is very important because customer satisfaction is a reflection of the quality of service. This study describes excellent service to the elderly who have several obstacles such as hearing loss, low education levels, communication barriers, which must receive special attention in service. The method in this study uses a descriptive qualitative type, then the results of the study show that excellent service has been implemented for the elderly with various strategies that have been implemented such as using regional languages for elderly customers who have problems understanding banking terms in transactions.
PENGARUH ROTASI DAN MUTASI TERHADAP KINERJA KARYAWAN IAIN CURUP Topan Alparedi
Jurnal Ilmiah Manajemen, Ekonomi dan Akuntansi Vol. 5 No. 1 (2025): Jurnal Ilmiah Manajemen, Ekonomi dan Akuntansi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurimea.v5i1.890

Abstract

This research evaluates the impact of transfers and rotations on the performance of IAIN Curup employees regarding human resource management by offering alternatives to improve employee performance. The object of the research is the employees of IAIN Curup. Cluster Random Sampling was used to determine the research respondents because the research population comes from various units, with employees representing the units acting as samples. The total number of samples was 101. To test the influence of rotation and mutation on employee performance, this study uses quantitative analysis with several levels of statistical tests, and to determine how rotation and mutation affect the performance of IAIN Curup employees, multiple linear regression is used. The test results for the independent variable, the rotation variable (X1), obtained a Sig. value of 0.012 and the mutation variable a Sig. value of 0.000, while in the test using an alpha of 0.05, this means the decision is to reject Ho and accept Ha, which can be interpreted that rotation and mutation have a positive and significant effect on employee performance and both hypotheses are proven. Based on the research, several conclusions can be drawn from this study: (1) Rotation has a significant impact on the performance of IAIN Curup employees. This proves that for existing positions, providing skill development and clear career management will improve employee performance. (2) Mutation has a significant impact on the performance of IAIN Curup employees. This shows that with proper implementation of mutation, performance will improve.
Co-Authors Defiar Syarif Muhammad Luthfi Mursal Mursal S Sipuldi