Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Nuances of Indonesian Language
Alvinanda Pentasani
Universitas Jember
Humanities Languange, Linguistic, Communication & Media Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Prinsip Kesantunan Berbahasa dalam Interaksi antara Customer service dengan Pelanggan PT KAI Alvinanda Pentasani; Rusdhianti Wuryaningrum; Anita Widjajanti
Nuances of Indonesian Language Vol 2, No 1 (2021)
Publisher : PPJB-SIP (Perkumpulan Pengelola Jurnal Bahasa dan Sastra Indonesia serta Pengajarannya).

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (405.275 KB) | DOI: 10.51817/nila.v2i1.61

Abstract

The purpose of this study is to describe the principle of politeness in the interaction between customer service and PT KAI's customers clearly naturally. This type of research is descriptive using a qualitative research design. The data in this study are in the form of speech segments and context which are included in the principles of politeness. The research data were collected using observation or observation techniques, listening techniques, and note taking techniques. The results showed that four principles were found, namely the principle of protection, the principle of profit, the principle of discipline, and the method of delivery. Based on the results and discussion, it can be concluded that the principle of politeness in language is clearly realized in customer service interactions with customers of PT KAI.
Co-Authors Anita Widjajanti Rusdhianti Wuryaningrum