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All Journal Revitalisasi : Jurnal Ilmu Manajemen Journal for Quality in Public Health
Melany Pilatusalim
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Economics, Econometrics & Finance Health Professions Public Health

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS PASIEN RS.AURA SYIFA I KEDIRI Melany Pilatusalim; Arisyahidin Arisyahidin; Sumarji Sumarji
REVITALISASI : Jurnal Ilmu Manajemen Vol 5 No 4 (2016): REVITALISASI : Jurnal Ilmu Manajemen
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (281.319 KB) | DOI: 10.32503/revitalisasi.v5i4.531

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan pasien di RS Aura Syifa I, Kediri serta untuk mengetahui pengaruh kualitas pelayanan terhadap loyalitas pasien di RS Aura Syifa I, Kediri.Jenis penelitian ini adalah deskriptif kuantitatif.Pendekatan yang digunakan untuk analisis data adalah analisis kuantitatif dengan bantuan perangkat lunak SPSS 16.0 for Windows. Populasi yang digunakan adalah pasien yang datang berobat ke RS Aura Syifa I, Kediri minimal 2 kali kunjungan dengan tingkat pendidikan minimal SMA/sederajat.Jumlah sampel sebanyak 50 responden. Teknik sampling yang digunakan adalah sampling non probability yaitu sampling kebetulan (accidental sampling). Dari hasil penelitian didapatkan bahwa ada pengaruh yang positif dan signifikan antara kualitas pelayanan yang diberikan oleh RS Aura Syifa I, Kediri terhadap tingkat kepuasan pasien maupun loyalitas pasien yang berobat ke RS Aura Syifa I, Kediri. Peningkatan kualitas pelayanan menjadi kunci utama untuk RS Aura Syifa I, Kediri untuk dapat meningkatkan kepuasan dan loyalitas pasien yang datang berobat ke RS Aura Syifa I, Kediri.
Analysis of Anxiety Levels and Compliance with Personal Protective Equipment (PPE) Use with the Occurrence of Clinical Symptoms of Covid-19 in Health Workers Melany Pilatusalim; Sentot Imam Suprapto; Agusta Dian Ellina
Journal for Quality in Public Health Vol. 6 No. 1 (2022): November
Publisher : Master of Public Health Program Institut Ilmu Kesehatan STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jqph.v6i1.430

Abstract

The mental health of medical examiners in the face of Covid-19 desires to be the focal point of interest. Anxiety can release several neurotransmitters and hormones inside the body that lower the immune device so that it will be without problems inflamed with the Covid-19 virus. This observation objective is to decide the connection between the level of anxiety and adherence to the usage of PPE to the prevalence of scientific signs of Covid-19. Cross-sectional examine 102 medical experts at the principal Inpatient health facility of Usada Buana Surabaya with a proportional sampling approach. Statistical checks using the spearman-rho test. The Spearman-Rho check showed that (87.3%) of medical examiners skilled intense anxiety in managing the Covid-19 state of affairs, and more than half (62.7%) of health workers had enough compliance use of PPE when managing Covid-19 sufferers. There may be a sizeable relationship between the extent of anxiety and the occurrence of medical symptoms of Covid-19 in health workers (p-value = 0.037). There may be a substantial relationship between PPE adherence and the event of clinical signs of Covid-19 in medical examiners (p-value = zero.003). The results of this look can be a reference to screen the course of health workers with complete PPE during the Covid-19 and to reveal regular mental repute assessments, to display or investigate the psychological situation of medical experts in going through an endemic condition.
Co-Authors Agusta Dian Ellina Arisyahidin, Arisyahidin Sentot Imam Suprapto Sumarji