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All Journal Jurnal Akuntansi dan Pajak Journal of Economic, Bussines and Accounting (COSTING) Journal of Research in Business, Economics, and Education Priviet Social Sciences Journal
Helmina Br Ginting
Universitas Tama Jagakarsa
Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Strategies to Overcome Customer's Satisfaction to Improve the Quality of Services in Accordance with Banking Ethics: Case Study at Bank DKI, Tanah Abang, Central Jakarta Helmina Br Ginting
Journal of Research in Business, Economics, and Education Vol. 3 No. 6 (2021): December Edition
Publisher : Kusuma Negara Business School

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Abstract

Customer service is an approach to customer desired to serve the needs of customers with the aim of increasing customer satisfaction and provide solutions of the unsatisfied costumer. What kinds of complaints, and how to cope with customer complaints in improving the quality of service according to service ethics to increase the satisfied of customer. Resulting in satisfaction for bank our customers and make customers become loyal to the bank. Customer service should be in priority in banking activities. Services performed by a bank employee may take the form of learning more about yourself customers. Also good service done by the bank is knowing what is needed and required by the customer. In gain sympathy customers, banks should be able to give satisfaction to customers. But hope and reality sometimes encountered could cause Gap, namely when the expectation is greater than reality means the customer is not satisfied.
The effect of transformational leadership and work motivation on work ethic Helmina Br Ginting
Priviet Social Sciences Journal Vol. 2 No. 1 (2022): January
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (204.799 KB) | DOI: 10.55942/pssj.v2i1.132

Abstract

The role of human resources in advancing the company is very inportant. One approach to improve the quality of human resources is through the approach of a good Transformational Leadership and able to increase motivation, and therefore contributes to the work ethic of employee in PT. Pardic Jaya Chemicals. The purpose of this study is to analyze and explain the significant influence of work ethic, motivation and transformational leadership style toward employee performance in PT. Pardic Jaya Chemicals. The data were collected through questionares, through observation to the object research, processed further using descriptive analysis and Path analysis. The results of the analysis show that: (1) Transformational Ladership style has positive and significant effect toward Work Ethic, (2) motivation has positive and significant effect toward work ethic effect to employee performance, (3) Transformational Leadership and Motivation style has positive and sinificant effect toward work ethic on employee.
PENINGKATAN NILAI PERUSAHAAN MELALUI KINERJA KEUANGAN DENGAN GOOD CORPORATE GOVERNANCE SEBAGAI VARIABEL MODERASI Nurhidayati Nurhidayati; Novianty Novianty; Teguh Setiawan Wibowo; Helmina Br Ginting; Nurul Aini
Jurnal Akuntansi dan Pajak Vol 23, No 2 (2023): JAP : Vol. 23, No. 2, Agustus 2022 - Januari 2023
Publisher : ITB AAS INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jap.v23i2.7502

Abstract

This study aims to examine and analyze the effect of financial performance on firm value with good corporate governance as a moderating variable. This research is a quantitative research using secondary data. The population of this study are manufacturing companies that are included in the food and beverage industry sub-sector which are listed on the Indonesia Stock Exchange during the 2017-2020 period. The sampling technique used in this study was purposive sampling. The independent variable in this study is company value as measured by return on assets (ROA). The dependent variable in this study is firm value as measured by Tobin's Q. While the moderating variable in this study is good corporate governance as measured by managerial ownership. The collected data was analyzed using multiple linear regression analysis using the SPSS application tool. The results of this study indicate that 1) financial performance has a positive and significant effect on firm value, and 2) good corporate governance is able to moderate the effect of financial performance on firm value. The results of these findings indicate that if the company wants to increase the value of the company, the company must also improve financial performance, besides that to strengthen this increase, the company must also improve good corporate governance.
Assessing The Role Of Environmental Innovation, Credit Access, And Governance In Shaping The Financial Sustainability Of Indonesian MSMEs Helmina Br Ginting; Syamsu Rijal
Journal of Economic, Bussines and Accounting (COSTING) Vol 7 No 4 (2024): Journal of Economic, Bussines and Accounting (COSTING)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v7i4.9655

Abstract

This study looks into how Micro, Small, and Medium-Sized Enterprises (MSMEs) in Indonesia interact with environmental innovation, governance, credit availability, and financial sustainability. Data were gathered from 145 MSMEs working in different industries through the use of a quantitative technique. The proposed relationships were tested using Structural Equation Modeling with Partial Least Squares (SEM-PLS) analysis. The findings show that among Indonesian MSMEs, financial sustainability is positively impacted by environmental innovation, loan availability, and governance. In particular, environmental innovation has become a major force behind financial sustainability, emphasizing how crucial it is to implement eco-friendly methods. Financial sustainability was also found to be positively impacted by enhanced loan availability and robust governance frameworks, highlighting the necessity of encouraging regulatory environments and financial resources for MSME development. Mediation analysis revealed intricate correlations between the variables, clarifying indirect effects further. Policymakers, practitioners, and MSME stakeholders can benefit from these findings, which highlight the significance of holistic approaches to MSME development and offer strategies for improving financial sustainability and resilience
Co-Authors Novianty Novianty Nurhidayati Nurhidayati Nurul Aini Syamsu Rijal Teguh Setiawan Wibowo