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Surya Adi Praja
Mulawarman University
Decision Sciences, Operations Research & Management Education Social Sciences

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PELAKSANAAN STANDAR PELAYANAN PAJAK KENDARAAN BERMOTOR DI KANTOR BERSAMA SAMSAT UPT KUTAI KARTANEGARA Surya Adi Praja
Jurnal Administrative Reform Vol 5, No 2 (2017): JURNAL ADMINISTRATIVE REFORM
Publisher : Magister Administrasi Publik FISIP Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (701.146 KB) | DOI: 10.52239/jar.v5i2.842

Abstract

This paper tried to explain the implementation of the standard service of vehicles tax at Kutai Kartanegara Samsat Office. Based on the observation made, it was found that the six standard service of vehicles tax that include: system, mechanism and procedure, service time, fee/tariff, service product and complaint management were generally implemented according to the expected result.
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