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All Journal Jurnal Pendidikan dan Kewirausahaan Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences
Redy Eko Hari Suprapto
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Religion Arts Humanities Economics, Econometrics & Finance Education Social Sciences

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Minimum Wages, Economic Growth and Human Development Index on Unemployment in East Java Redy Eko Hari Suprapto; Sugeng Widodo; Kharis Marpurdianto
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.5922

Abstract

The larger the workforce, the very low wages received by the workers, the low level of the economy and the low human development index, the more difficult it is for people to find work. This is a problem that needs to be resolved immediately.The purpose of the study is that the Minimum Wage, Economic Growth and Human Development Index have a joint impact on the number of unemployed in East Java Province and to find out the Minimum Wage, Economic Growth and Human Development Index have an individual impact on the number of unemployed in East Java. The sample used was secondary data from the East Java BPS relating to the variables analyzed from 2017-2021. Minimum Wage, Economic Growth and Human Development Index both together have a significant impact on the Number of Unemployment in East Java Province. Minimum wages and economic growth have a significant impact on unemployment in East Java Province.
Self Service Technology, Kualitas Layanan Jasa, Pemasaran Hubungan (Relationship Marketing) terhadap Loyalitas Nasabah melalui Kepuasan Nasabah Bank BCA KCP Kupang Jaya Surabaya Redy Eko hari Suprapto; Rossitya Dwi Setyawardani
JURNAL PENDIDIKAN DAN KEWIRAUSAHAAN Vol 11 No 1 (2023)
Publisher : STKIP PGRI SITUBONDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47668/pkwu.v11i1.636

Abstract

This study aims to determine the effect of self service technology, service quality, relationship marketings on customer loyalty through customer satisfaction. This study uses the subject of Bank BCA KCP Kupang Jaya Surabaya and data analysis using quantitative analysis with analytical techniques using path analysis. The data was obtained by purposive sampling technique and the researcher distributed questionnaires to the customers of Bank BCA KCP Kupang Jaya Surabaya and a sample of 100 respondents. The results showed that self service technology, service quality, relationship marketing had a significant direct effect on customer satisfaction, while service quality and relationship marketing had a significant effect on customer loyalty, while self service technology and customer satisfaction had no significant effect on customer loyalty. The results of the path analysis test show that customer satisfaction is not an mediasi variable in the effect of self service technology on customer loyalty, customer satisfaction is not an mediasi variable in the influence of service quality on customer loyalty and customer satisfaction is not an mediasi variable in the effect of relationship marketing (relationship marketing) on customer loyalty.
Co-Authors Kharis Marpurdianto Rossitya Dwi Setyawardani Sugeng Widodo