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p-Index From 2020 - 2025
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All Journal Journal of Economic, Business, and Administration JEBA
Syahrawanty Abbas
STIA Bina Taruna Gorontalo
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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The Influence of Infrastructure and Service Quality on Community Satisfaction at the Regional General Hospital Bumi Panua of Pohuwato Regency Syahrawanty Abbas; Laksmin Kadir; Titin Dunggio
Journal of Economic, Business, and Administration (JEBA) Vol. 2 No. 1 (2021): Journal of Economic, Business, and Adminsitration (JEBA)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (173.584 KB) | DOI: 10.47918/jeba.v2i1.210

Abstract

The influence of infrastructure and service quality on community satisfaction at the Regional General Hospital BumiPanua of Pohuwato Regency. This research aims to find out and analyze the influence of infrastructure and service quality on community satisfaction at BLUD of Regional General Hospital BumiPanua of Pohuwato Regency. This research uses a descriptive quantitative method. The sample in this research is the community and patients who have enjoyed services at BLUD of BumiPanua Hospital, Pohuwato Regency. Data analysis using multiple regression. The results of the research showed that the infrastructure has a positive and significant influence on community satisfaction. Service quality has a significant influence on community satisfaction. Infrastructure and service quality simultaneously have a positive and significant influence on community satisfaction.
Co-Authors Dunggio, Titin Laksmin Kadir