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All Journal Strada Jurnal Ilmiah Kesehatan (SJIK)
Ni Nyoman Meryadi
Universitas Pendidikan Nasional Denpasar
Dentistry Health Professions Public Health

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Examining the Implementation of the Android Based Outpatient Online Queuing System Ni Nyoman Meryadi; Ida Bagus Raka Suardana
STRADA : Jurnal Ilmiah Kesehatan Vol. 10 No. 1 (2021): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/sjik.v10i1.672

Abstract

This study aims to determine the implementation of the android-based online outpatient queuing system at the UPTD Bali Mandara Eye Hospital. To achieve the research objectives, a qualitative method with a phenomenological approach through in-depth interviews was used. The interviews involved 12 informants consisting of two registration staff, eight patients or users of online queues, the Head of the SIMRS Unit, and the Head of the SIMRS Subdivision and Hospital Reporting as well as triangulation. Based on the results of this study, it can be seen that the use of the online queuing system is still not optimal. It is because there are not many patients who know about the system, and they are not interested in using the online queuing system.
Co-Authors Ida Bagus Raka Suardana