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All Journal Akses: Jurnal Penelitian dan Pengabdian Kepada Masyarakat Universitas Ngurah Rai
Ongki Prasetia
Universitas Ngurah Rai
Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN AIRLINES PENGGUNA JASA MRO PADA PT. GARUDA MAINTENANCE FACILITY AEROASIA TBK. (GMFAA) STATION DENPASAR Ongki Prasetia; I Made Sumartana
Jurnal AKSES Vol 12 No 1 (2020): Jurnal Akses
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat (LPPM) Universitas Ngurah Rai

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (703.059 KB) | DOI: 10.47329/jurnalakses.v12i1.690

Abstract

The purpose of this study is to determine whether service quality has a positive and significant effect on the satisfaction of airlines customers using MRO services at PT. Garuda Maintenance Facility Aero Asia Tbk. (GMFAA) Denpasar Station. Data sources are primary data and secondary data. The types of data used are quantitative and qualitative data. Data collection techniques used were observation, interviews, questionnaires and literature review. The analysis technique used is simple linear regression analysis, determination analysis and t-test. From the results of the study, there is a positive and significant influence on service quality which has a positive and significant effect on the satisfaction of airlines customers using MRO services at PT. Garuda Maintenance Facility Aero Asia Tbk. (GMFAA) Denpasar Station.
Co-Authors I Made Sumartana