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All Journal Teknik: Jurnal Teknik Mesin, Elektro dan Ilmu Komputer JuTISI (Jurnal Teknik Informatika dan Sistem Informasi)
Mona Parlinggoman Siregar
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Computer Science & IT

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STANDARISASI DOKUMEN KELENGKAPAN ITSM UNTUK AREA TECHNICAL SUPPORT MENGGUNAKAN ISO 20000 PADA DIVISI IT PT RALALI Nurfitria Khoirunnisa; Nunu Nugraha Purnawan; Mona Parlinggoman Siregar
Jurnal Teknik Mesin, Elektro dan Ilmu Komputer Vol. 2 No. 2 (2022): Juli : Jurnal Teknik Mesin, Elektro dan Ilmu Komputer
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (713.844 KB) | DOI: 10.55606/teknik.v2i2.471

Abstract

Organizations is one of the parts that use information technology, both business/profit-oriented organizations known as companies and non-profit organizations. Implementation of ITSM in an organization or IT division will be very helpful to increase the role of IT actively to help develop or support the company's business. In this process, IT in an organization will also be easier to develop and improve in terms of service quality, if the organization has implemented standardized service management (ITSM). This study aims to analyze and discuss about IT Service Management. PT Ralali is an IT company that focuses on providing a shopping platform for the first business needs in Indonesia. PT Ralali connects millions of vendors and MSMEs so they can start and grow their business. The current condition based on the results of the study illustrates that PT Ralali has not implemented ITSM, this is the findings of the checklist carried out on the ISO standard service delivery process. Through this research, it is known that there is a significant gap from what PT Ralali has done today compared to the standards held by ISO 20000, so that based on this gap, ITSM implementation can be proposed in the technical support area according to the company's needs and adapted to the scope Research area.
Analisis Marketing Pada Pizza Hut Delivery Arief M. Iqbal; Elli Meida Panjaitan; Mona Parlinggoman Siregar; Shagy Reghita
Jurnal Teknik Informatika dan Sistem Informasi Vol 1 No 1 (2015): JuTISI
Publisher : Maranatha University Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jutisi.v1i1.570

Abstract

Pizza Hut and PHD actually are in the same company. Pizza Hut is focusing their business in restaurant, serve their customer directly on the table and also take away orders.Running their business in some period they bring new great idea to grab more markets and excellence service, they built PHD. PHD is focusing their business on delivery pizza. They didnt provide table and restaurant, they provide only small kiosk or outlet, accept all customers orders by phone or website and send them to customers address as mentioned on the orders list. They help customers well. They put easy way to order to their customers mind set. PHD make their customer happy and feel easy.Keywords: Restaurant, Small or Outlet, Great Idea, Phone or Website, Easy Way To Order.
Co-Authors Arief M. Iqbal Elli Meida Panjaitan Nunu Nugraha Purnawan Nurfitria Khoirunnisa Shagy Reghita