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All Journal Jurnal Informatika dan Teknik Elektro Terapan JURNAL ILMIAH INFORMATIKA Jurnal Teknik Pertanian Lampung (Journal of Agricultural Engineering) bit-Tech Jurnal Sisfotek Global INFOKUM Malcom: Indonesian Journal of Machine Learning and Computer Science Jurnal Informatika JPEG Jurnal Topik Global
Wira Hadinata, Wira
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Agriculture, Biological Sciences & Forestry Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences

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Journal : INFOKUM

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Implementation of Natural Language Processing On Chatbot for Tourist Information Services (Case Study: Serang City) Hadinata, Wira; Stianingsih, Lilis
INFOKUM Vol. 13 No. 02 (2025): Infokum
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58471/infokum.v13i02.2774

Abstract

This research aims to develop and implement a chatbot system based on Natural Language Processing (NLP) that can provide tourist information services in Serang City. With the increasing need for fast and accurate information in the digital era, it is hoped that chatbots can be an effective solution to help tourists obtain information regarding tourist attractions, accommodation and activities in Serang City. The methods used in this research include data collection through interviews and surveys, as well as developing an NLP model using natural language processing techniques to understand and respond to user questions. The results of this research show that the chatbot developed is able to provide relevant and satisfying answers to users. In addition, feedback from users shows that this chatbot improves tourists' experience in exploring Serang City. It is hoped that this research can become a reference for the development of technology-based tourism information systems in other areas.
Co-Authors Andi Gunawan Audy, Regita Azhalia Faqihah, Hasna Febriyani, Siska Fiqih Hana Saputri, Fiqih Hana Fitriani, Chair Anggita Hermanto, Toto Irwan Irwan Jurisman Waruwu Mujaki, Fajri Akhyarul Nisa, Ainun Puspitasari, Nyi Dewi Ricesa, Wieke Saepudin, Muhamad Stianingsih, Lilis Sutarman Sutarman Wijayanti, Rini