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All Journal CommIT (Communication & Information Technology) Humaniora ComTech: Computer, Mathematics and Engineering Applications
Lianna Sugandi, Lianna
Jurusan Komputerisasi Akuntasi, Fakultas Ilmu Komputer, Bina Nusantara University Jln. KH Syahdan No 9, Kemanggisan, Palmerah, Jakarta Barat 11480
Humanities Computer Science & IT Engineering Mathematics

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KNOWLEDGE MANAGEMENT UNTUK CUSTOMER SERVICE Sugandi, Lianna
CommIT (Communication and Information Technology) Journal Vol 4, No 2 (2010): CommIT Vol. 4 No. 2 Tahun 2010
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/commit.v4i2.545

Abstract

Knowledge is a success key in every field aspects. Along with the development in the world nowadays, where globalization is a challenge in every Indonesian human resource to face global competition. In this case, education has important part as media in developing qualified human resources and also as the place where they can be educated in their field. In the development of information technology, it came new systems in several fields including what educational field known as e-learning. Knowledge management (KM) is one implementation of e-learning. There is a concept that gathers all knowledge aspects in easily accessed file or document, and also in hardly accessed as knowledge and experience.Keywords: knowledge management, human resource, education
Implikasi Organisasi dan Sosial Manajemen Pengetahuan Sugandi, Lianna
Humaniora Vol 2, No 2 (2011): Humaniora
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/humaniora.v2i2.3188

Abstract

Competitive management and organization theorists must be able to manage and publish the knowledge management concept as competitive advantages. They suggest that in order to keep on competing, the organization must efficiently and effectively create, locate, gather, and share knowledge and skills to apply knowledge in solving problems and exploiting chances. The purpose of this article is to identify that organization culture has a close relationship with knowledge management in supporting environment or situation having a high possibility of sharing knowledge. If the organization does not assume that sharing knowledge is one important thing for organization development, then the inside culture will not support knowledge sharing atmosphere.
Pengaruh Fitur Desain dan Bahasa Terhadap Kepuasan User dalam Proses Belajar Mengajar Pada Universitas di Jakarta Christian, Lianawati; Permatasari, Angelina; Sugandi, Lianna
ComTech: Computer, Mathematics and Engineering Applications Vol 5, No 2 (2014): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v5i2.2239

Abstract

This research was conducted at the research object that is engaged in educational services is one of the universities in Jakarta, where do research on features or design variables and the variable satisfaction language on the web that support the teaching and learning process at the college. The purpose of this study was to determine the factors that affect the learning process on the web, as reference material consideration for the leadership of the university in the policy -making to improve the quality quality teaching and learning process. The method used is literature and literature study, questionnaires to the users who use the web are faculty and students, interviews, data processing method with SPSS and Likert scale. The conclusions resulting from this research is the design and navigation of the questionnaire distributed to faculty and students in the first semesterof 2013/2014 with the hypothesis Ho: no effect, Ha: no effect, in which the basic decision making sig. > then Ho isα= accepted , sig . < then Ho is rejected, the decision sig. = 0.00 then 0.00α < 0.05 then there is the influence of language and design variable to variable satisfaction.
Pengaruh Teknologi Informasi untuk Meningkatkan Pelayanan dalam Proses Belajar Mengajar Sugandi, Lianna
ComTech: Computer, Mathematics and Engineering Applications Vol 5, No 2 (2014): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v5i2.2339

Abstract

In the current age of globalization there has been a new paradigm shift in the business world and has given rise to new demands on higher education institutions, it is caused by the development of competition which is characterized by interdependence of economic change and the development of information technology as the backbone of the process the business of a company. Competition in the world of college education today is increasingly heavy and important. Each college is required to have an added value in order to win the competition with other universities. The increasing public demand for formal education, especially higher education, makes college as a strategic sector that is expected to produce quality human resources. College success is largely determined by the quality of service provided, which can be identified service quality through customer satisfaction in this case are students and faculty. In order to improve customer satisfaction, to be able to compete in the era of globalization and alsoto provide bigger profit, then every university is doing a research to determine the factors that influence the information systems services to customer satisfaction.
Sistem Informasi Perhotelan Front Office Menggunakan Metode OOAD untuk Meningkatkan Pelayanan Customer: Studi Kasus Perhotelan-Open Source Christian, Lianawati; Permatasari, Angelina; Sugandi, Lianna
ComTech: Computer, Mathematics and Engineering Applications Vol 4, No 2 (2013): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v4i2.3940

Abstract

Technology plays an important role in various enterprise business processes for improved customer service, decision making, and means of information exchange. Hospitality accommodation is an example of fields that use information systems technology. This research was conducted in the field of hospitality especially front office system. Using computerized front office system, data about guests will be stored more safely and the reports will be better resulted. The purpose of this study is to analyze the existing problems on a Front Office of a hotel including identifying information needs and designing information systems to improve hospitality services to guests. The method used is analysis and design. Analysis is performed towards library research anddata collection needed for measuring through observation, interviews, and documents related to the information system. Menawhile, design uses object oriented analysis and design (OOAD) method and application programusing MS Access 2010. The result achieved is an application design of information system of hospitality front office that consists of five modules, namely Reservation module, Services module, Housekeeping module,Restaurant module, and Billing module. As a conclusion, a computerized information system of hospitality front office can assist hotels in providing better service to guests, which in turn can increase guest satisfaction.
Dampak Implementasi Change Management pada Organisasi Sugandi, Lianna
ComTech: Computer, Mathematics and Engineering Applications Vol 4, No 1 (2013): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v4i1.2743

Abstract

Changes have survival benefits for an organization. without any change, it can be ascertained that the age of the organization will not last long. Changes intend to make the organization not a static but remained dynamic in the face of changing times. A leader should have a vision and a change in the strategy based on assumptions about future conditions that are expected to occur. Only a leader who owns the personality, behavior, and the sense of power that is able to deal with change. 
Co-Authors Angelina Permatasari Christian, Lianawati Christian, Lianawati