CommIT (Communication & Information Technology)
Vol 4, No 2 (2010): CommIT Vol. 4 No. 2 Tahun 2010

KNOWLEDGE MANAGEMENT UNTUK CUSTOMER SERVICE

Sugandi, Lianna (Unknown)



Article Info

Publish Date
30 Oct 2010

Abstract

Knowledge is a success key in every field aspects. Along with the development in the world nowadays, where globalization is a challenge in every Indonesian human resource to face global competition. In this case, education has important part as media in developing qualified human resources and also as the place where they can be educated in their field. In the development of information technology, it came new systems in several fields including what educational field known as e-learning. Knowledge management (KM) is one implementation of e-learning. There is a concept that gathers all knowledge aspects in easily accessed file or document, and also in hardly accessed as knowledge and experience.Keywords: knowledge management, human resource, education

Copyrights © 2010






Journal Info

Abbrev

COMMIT

Publisher

Subject

Computer Science & IT

Description

Journal of Communication and Information Technology (CommIT) focuses on various issues spanning: software engineering, mobile technology and applications, robotics, database system, information engineering, artificial intelligent, interactive multimedia, computer networking, information system ...