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All Journal Jurnal Administrasi Negara ADMIT : Jurnal Administrasi Terapan
Nuraeni Sayuti, Nuraeni
Sekolah Tinggi Ilmu Administrasi - Lembaga Administrasi Negara, Makassar
Economics, Econometrics & Finance Social Sciences Other

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Kualitas Pelayanan Pajak Kendaraan Bermotor Dan Bea Balik Nama Kendaraan Bermotor di Provinsi Sulawesi Selatan Sayuti, Nuraeni
Jurnal Administrasi Negara Vol 20 No 3 (2014): Jurnal Administrasi Negara
Publisher : Jurnal Administrasi Negara STIA LAN Makassar

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Abstrak : Penelitian ini bertujuan untuk mengkaji kualitas pelayanan pajak kendaraan bermotor dan bea balik nama kendaraan bermotor di Provinsi Sulawesi Selatan. Metode yang digunakan dalam penelitian ini adalah metode penelitian deskriptif-kuantitatif. Populasi dalam penelitian ini adalah seluruh wajib pajak  kendaraan bermotor dan bea balik nama kendaraan bermotor di Provinsi Sulawesi Selatan yang  berjumlah 1.470.526 unit kendaraan, Sedangkan sampel dalam penelitian ini di tentukan melalui metode simple random sampling, di mana masing-masing dari kabupaten/kota  di Sulawesi Selatan di tarik 10 responden, sehingga jumlah responden keseluruhannya adalah 240 responden. Hasil penelitian menunjukkan bahwa kualitas pelayanan pajak kendaraan bermotor dan bea balik nama kendaraan bermotor di Provinsi Sulawesi Selatan cukup baik di tinjau dari  dimensi tangible (nyata, berwujud), reliability (kepercayaan, kehandalan), responsiveness (ketanggapan, kepekaan), assurance (kepastian, jaminan keamanan)  dan  emphaty (kepedulian, perhatian). Untuk meningkatkan kualitas pelayanan, penelitian ini merekomendasikan 3 hal, yaitu: 1) Penambahan unit-unit pelayanan khusus di seluruh  kabupaten/ kota; 2) Peningkatan kualitas sarana dan prasarana di beberapa UPTD  Samsat terutama di Kabupaten Luwu Utara yang saat ini  kantornya berada di gedung cagar budaya, yang terbuat dari papan dan tidak dapat di renovasi  karena masuk dalam kategori di lindungi Negara; 3) Perlunya sosialisasi tentang tata cara perhitungan pokok wajib pajak yang harus dibayarkan, sehingga transparansi pelayanan dapat terbangun.Kata Kunci : Kualitas pelayanan, Pajak, Bea, Kendaraan bermotor. Abstract : This study aims to assess the quality of services of motor vehicle tax and motor vehicles transfer tax in the Province of South Sulawesi. The method used in this research is descriptive-quantitative research methods. The population in this study are all compulsory motor vehicle tax and vehicle title transfer fee in South Sulawesi Province, amounting to 1,470,526 units of the vehicle, while the sample in this study determined through simple random sampling method, in which 10 respondents is determined for each of the districts/cities in South Sulawesi, so the overall number of respondents was 240 respondents. The results showed that the quality of service the motor vehicle tax and motor vehicles transfer tax in the Province of South Sulawesi is quite good in the dimensions of tangible (real, tangible), reliability (trust, reliability), responsiveness (responsiveness, sensitivity), assurance (certainty, security) and empathy (caring, attention). To improve the quality of service, this study recommends three things: 1) The addition of special care units in all districts/cities; 2) Improving the quality of infrastructure in some UPTD SAMSAT, particularly in North Luwu District Office that the office is currently located in the building of cultural heritage, which is made from the board and should not been renovated in regards to its status as protected by the State; 3) The need of socialization for taxpayer about the basic calculation procedure to be paid in order to build a transparent services.Keywords : Quality of service, Taxes, Duties, Motor vehicle.
Mutu Pelayanan Radiologi Pasien Rawat Jalan Di Rumah Sakit Bhayangkara Makassar Rusli, Rini Hatma; Imbaruddin, Amir; Sayuti, Nuraeni
Jurnal Administrasi Negara Vol 21 No 2 (2015): Jurnal Administrasi Negara
Publisher : Jurnal Administrasi Negara STIA LAN Makassar

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Abstrak : Pelayanan kesehatan yang diselenggarakan oleh berbagai sarana kesehatan pada berbagai tingkat pelayanan baik pemerintah maupun swasta mutunya belum merata dan belum sepenuhnya dapat memenuhi tuntutan kebutuhan pengguna jasa dan masyarakat termasuk pelayanan penunjang kesehatan seperti pelayanan radiologi. Oleh karena itu, penelitian ini bertujuan untuk memperoleh informasi dan penjelasan mengenai mutu pelayanan radiologi pasien rawat jalan di Rumah Sakit Bhayangkara Makassar. Metode penelitian yang digunakan adalah deskriptif-kuantitatif yang dimaksudkan untuk menggambarkan data penelitian secara interpretatif berlandaskan teori dengan menggunakan tabel frekuensi skor. Hasil penelitian menunjukkan bahwa mutu pelayanan radiologi pasien rawat jalan di Rumah Sakit Bhayangkara Makassar berada pada kategori baik dengan nilai rata-rata 4,56 atau 91,3%. Hasil penelitian menunjukkan bahwa penilaian mutu pelayanan tersebut dapat dilihat dari beberapa aspek, yaitu aspek akses berada pada kategori baik, aspek pilihan dan pastisipasi berada pada kategori baik, aspek informasi berada pada kategori baik, aspek kualitas berada pada kategori baik, dan dari aspek mekanisme pengaduan konsumen berada pada kategori baik. Dari hasil penelitian ini disarankan sebaiknya mutu pelayanan radiologi pasien rawat jalan tetap dipertahankan dan terus ditingkatkan sehingga semakin banyak orang yang memilih untuk melakukan pemeriksaan radiologi di rumah sakit Bhayangkara Makassar.Kata kunci : mutu pelayanan, radiologi, pasien rawat jalan, rumah sakit Abstract : Quality of health care organized by a variety of health facilities at various levels of both government and private services have not been evenly distributed and not fully able to meet the demanding needs of service users and the community, including health support services such as radiology services. This study aimed to obtain information and explain the quality of outpatient radiology services in Bhayangkara Hospital of Makassar. The method used is descriptive-quantitative that intended to describe interpretative research data, based on the theory by using frequency table scores. The results show that the quality of outpatient radiology services in Bhayangkara Hospital of Makassar is in good category with an average value of 4.56 or 91.3%. The Results of the assessment of service quality are viewed from the Aspect of Accessibility that are in good category, the Aspect of Choice and Participation, that are in good category, the Aspect of Information that is in good category, the Aspects of Quality that is in good category, and the Aspect of Consumer’s Complaints Mechanism that is in good category as well. Based on the study, it is suggested that the quality of outpatient radiology services in Bhayangkara Hospital of Makassar should be maintained or improved so that more and more people are willing to conduct radiological examinations in Bhayangkara Hospital of Makassar.Keywords : Quality of services, radiology, outpatient, hospital
PENYUSUNAN STANDAR PELAYANAN PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU (DPMPTSP) KABUPATEN TAKALAR Sayuti, Nuraeni; Nasir, Abd Wahid
ADMIT: Jurnal Administrasi Terapan Vol 1 No 2 (2023): Jurnal Administrasi Terapan
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/admit.v1i2.2309

Abstract

Every government is obligated to offer services to its citizens. Indonesia, in particular, has an archipelagic geography, resulting in a widely dispersed society. To address all basic necessities, the Indonesian state established regional autonomy. Every citizen has the right to perform administrative services obtained from the government as a public service provider. Regional Government agency are the agency with the highest amount of complaints in Indonesia, particularly in South Sulawesi, which ranks fourth in terms of service complaints. DPMPTS Takalar Regency, which has occupied the yellow zone in service, continues to encounter numerous barriers in public services, such as the lack of service procedures documented in service standards, thus service standards must be developed. This study employed interviewing, observation, and document examination. The ultimate product of this research is a set of service standards developed in accordance with the criteria for developing service standards from PERMENPAN RB number 15 of 2014. This work provides a solution to problems that may develop.
PENGEMBANGAN PRODUK MELALUI DESAIN KEMASAN UNTUK MENINGKATKAN MINAT BELI PADA BANGI CAFE SUNSET CPI Rachmat, Adiva; Sayuti, Nuraeni
ADMIT: Jurnal Administrasi Terapan Vol 2 No 2 (2024): Jurnal Administrasi Terapan
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/admit.v2i2.2835

Abstract

The Food and Beverage (F&B) sector has a very important role in the economy, both globally and at the domestic level. One way to improve   product buying interest in the Food and Beverage sector is by developing new products. Product development is the process of creating goods and services to adjust the products made or offered for sale in accordance with consumer demand. In this study, product development will be carried out through packaging design. Bangi Cafe Sunset is a cafe that has a classic concept. Bangi Cafe Sunset is located at Metro Tanjung Bunga Street No. 18 Center Point of Indonesia, Mariso District, Makassar City, South Sulawesi. The purpose of this study is to develop packagedesign for products in Bangi Cafe Sunset CPI to increase buying interest by adding product identity to the packaging. The method of the study is a qualitative method by observing and interviewing. The results of this research show that the development of the new packaging design for Bangi Cafe Sunset was carried out through six stages of product development and Bangi Cafe Sunset improves  its packaging from the plain brown kraft packaging to the color of the ivory material with the design based on the results of the consumer interview and the agreement of the owner of Bangi Cafe Sunset and the Central Manager of Bangi Cafe to attract consumer buying interest.  
Co-Authors Amir Imbaruddin, Amir Nasir, Abd Wahid Rachmat, Adiva Rini Hatma Rusli, Rini Hatma