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All Journal KARMAPATI (Kumpulan Artikel Mahasiswa Pendidikan Teknik Informatika) ISSN: 2252-9063 JDM (Jurnal Dinamika Manajemen) Jurnal Dinamika Akuntansi Journal of Management and Business Review JIA (Jurnal Ilmiah Akuntansi) Wahana: Jurnal Ekonomi, Manajemen dan Akuntansi Business Management Journal Program Studi Manajemen Indonesian Journal of Data and Science Dharma Jnana Seminar Ilmiah Nasional Teknologi, Sains, dan Sosial Humaniora (SINTESA)
MADE WAHYU ADHIPUTRA
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Mathematics Social Sciences

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Journal : Business Management Journal Program Studi Manajemen

 1 
PENGARUH KEPUASAN KERJA DAN KOMITMEN ORGANISASIONAL TERHADAP KUALITAS LAYANAN HOTEL Made Wahyu Adhiputra
Business Management Journal Vol 11, No 2 (2015): Business Management Journal
Publisher : Universitas Bunda Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (806.6 KB) | DOI: 10.30813/bmj.v11i2.628

Abstract

as one of the business engaged in the service has a requirement to ensure the service quality that directly or indirectly affect consumers. “BI”Hotel is always trying to provide the best service quality. This can be realized if the employee provides services earnest. According to the expectancy theory argues that the actions of employees who tend to do because of the  hope that the results will be obtained, the optimal service quality is achieved when employees are committed and feel satisfied with their work. This study aims to determine the direct effect  of significant variables of job satisfaction and organizational commitment to service quality “BI” Hotel. Results showed that job satisfaction is directly significant effect onorganizational commitment, job satisfaction is directly significant effect on theservice quality, organizational commitment directly significant effect on theservice quality. The implications of this study thatthe match between workload and salary is very important to note in order to maintain employee commitment to the company. Job satisfaction will increase employee loyalty to the company and the willingness of employees to provide the best service quality so that consumers feel satisfied.Keywords: job satisfaction, organizational commitment, and service quality.
Co-Authors Alvin Limawan Susanto I Dewa Made Krishna Muku I Putu Agus Eka Darma Udayana, I Putu Agus Eka Ida Bagus Putra Astika Pangestu, Ni Made Diah Nandita Radhitya, Made Leo Sandhiyasa, I Made Subrata Saraswati, Ni Wayan Sumartini