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All Journal MEDIA KOMUNIKASI TEKNIK SIPIL Jurnal Simetris Jurnal Transportasi Prosiding Forum Studi Transportasi Antar Perguruan Tinggi
Yoeli Janto, Yoeli
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Civil Engineering, Building, Construction & Architecture Computer Science & IT Transportation Other

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TINGKAT KEPUASAN KONSUMEN TERHADAP PELAYANAN BONGKAR-MUAT BARANG PADA TERMINAL PETI KEMAS SEMARANG Handajani, Mudjiastuti; Janto, Yoeli
Jurnal Transportasi Vol 15, No 1 (2015)
Publisher : Jurnal Transportasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (210.045 KB)

Abstract

Abstract This study aimed to analyze the level of consumer expectations and the performance of the service and the satisfaction level of stevedoring service users at the Container Terminal of Semarang. It also analyzes the factors that have to be maintained, the main priority, and low priority of customer satisfaction. The samples are 73 respondents (companies) with the data analysis performed using the Important Performance Analysis. Based on the Cartesian diagram analysis, it is known that factors considered essential are in accordance with the reality perceived by the customer so that the satisfaction level is relatively high for the clarity of service personnel, service personnel discipline, fairness of service, and comfort environment. While the factors that are considered less important by customers and in fact not very special are service procedures, service attendant responsibilities, service speed and courtesy and hospitality workers. Key words: performance, interest, satisfaction, service, quality  Abstrak Penelitian ini bertujuan untuk menganalisis tingkat harapan konsumen dan kinerja layanan serta tingkat kepuasan pengguna jasa bongkar muat pada Terminal Peti Kemas Semarang. Selain itu juga menganalisis faktor yang harus dipertahankan, prioritas utama dan  prioritas rendah dari kepuasan customer. Sampel yang digunakan sebanyak 73 responden (perusahaan) dengan analisis data menggunakan Important Performance Analysis. Berdasarkan hasil analisis diagram Kartesius diketahui bahwa faktor-faktor yang dianggap penting telah sesuai dengan kenyataan yang dirasakan oleh pelanggan sehingga tingkat kepuasan relatif tinggi terdapat pada kejelasan petugas pelayanan, kedisiplinan petugas pelayanan, keadilan mendapatkan pelayanan dan kenyamanan lingkungan. Sedangkan faktor-faktor yang dianggap kurang penting oleh pelanggan dan pada kenyataannya tidak terlalu istimewa adalah faktor prosedur pelayanan, tanggungjawab petugas pelayanan, kecepatan pelayanan, serta kesopanan dan keramahan petugas. Kata-kata kunci: kinerja, kepentingan, kepuasan, layanan, kualitas
ANALISIS TINGKAT KEPUASAN KONSUMEN TERHADAP PELAYANAN BONGKAR-MUAT BARANG PADA TERMINAL PETIKEMAS SEMARANG Handajani, Mudjiastuti; Janto, Yoeli
Prosiding Forum Studi Transportasi Antar Perguruan Tinggi Vol 2 No 1 (2015): Prosiding Forum Studi Transportasi antar Perguruan Tinggi
Publisher : FSTPT Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the level of consumer expectations and service performance and user satisfaction level loading service at Semarang Container Terminal. It also analyzes the factors that must be maintained, high priority, low priority and customer satisfaction. Total samples are 73 respondents (companies) with data analysis using Important Performance Analysis.Based on the analysis Cartesian diagram is known that factors are considered important in accordance with the reality perceived customer so there is relatively high level of satisfaction on factors Clarity Services, Disciplinary Service Officer, Justice of service and comfort environment. While the factors are considered less important by customer and in fact not too special in which an increase in attributes in this quadrant can be reconsidered due to influence on perceived benefits by small customer are factor procedures, responsibilities, speed of service and courtesy and hospitality workers.
TINGKAT KEPUASAN KONSUMEN TERHADAP PELAYANAN BONGKAR-MUAT BARANG PADA TERMINAL PETI KEMAS SEMARANG Handajani, Mudjiastuti; Janto, Yoeli
Jurnal Transportasi Vol 15, No 1 (2015)
Publisher : Jurnal Transportasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (210.045 KB) | DOI: 10.26593/jt.v15i1.1847.%p

Abstract

Abstract This study aimed to analyze the level of consumer expectations and the performance of the service and the satisfaction level of stevedoring service users at the Container Terminal of Semarang. It also analyzes the factors that have to be maintained, the main priority, and low priority of customer satisfaction. The samples are 73 respondents (companies) with the data analysis performed using the Important Performance Analysis. Based on the Cartesian diagram analysis, it is known that factors considered essential are in accordance with the reality perceived by the customer so that the satisfaction level is relatively high for the clarity of service personnel, service personnel discipline, fairness of service, and comfort environment. While the factors that are considered less important by customers and in fact not very special are service procedures, service attendant responsibilities, service speed and courtesy and hospitality workers. Key words: performance, interest, satisfaction, service, quality  Abstrak Penelitian ini bertujuan untuk menganalisis tingkat harapan konsumen dan kinerja layanan serta tingkat kepuasan pengguna jasa bongkar muat pada Terminal Peti Kemas Semarang. Selain itu juga menganalisis faktor yang harus dipertahankan, prioritas utama dan  prioritas rendah dari kepuasan customer. Sampel yang digunakan sebanyak 73 responden (perusahaan) dengan analisis data menggunakan Important Performance Analysis. Berdasarkan hasil analisis diagram Kartesius diketahui bahwa faktor-faktor yang dianggap penting telah sesuai dengan kenyataan yang dirasakan oleh pelanggan sehingga tingkat kepuasan relatif tinggi terdapat pada kejelasan petugas pelayanan, kedisiplinan petugas pelayanan, keadilan mendapatkan pelayanan dan kenyamanan lingkungan. Sedangkan faktor-faktor yang dianggap kurang penting oleh pelanggan dan pada kenyataannya tidak terlalu istimewa adalah faktor prosedur pelayanan, tanggungjawab petugas pelayanan, kecepatan pelayanan, serta kesopanan dan keramahan petugas. Kata-kata kunci: kinerja, kepentingan, kepuasan, layanan, kualitas
PENINGKATAN NILAI KEKERASAN BAJA C-Mn DENGAN METODE QUENCHING DAN TEMPERING Yanuar, Padang; Mujiarto, Iman; Janto, Yoeli
Simetris: Jurnal Teknik Mesin, Elektro dan Ilmu Komputer Vol 9, No 1 (2018): JURNAL SIMETRIS VOLUME 9 NO 1 TAHUN 2018
Publisher : Universitas Muria Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (424.788 KB) | DOI: 10.24176/simet.v9i1.1706

Abstract

Perlakuan panas quenching dan tempering telah lama diterapkan pada baja untuk menghasilkan kombinasi antara kekuatan dan ketangguhan yang baik dengan struktur mikro martensite. Sifat baja seperti kekerasan yang tinggi dengan kombinasi ketangguhan yang baik membuat baja menjadi pilihan utama untuk material armor (tahan peluru). Tujuan penelitian ini melakukan kajian perubahan sifat mekanis baja komersial (baja C-Mn) akibat proses quenching dan tempering untuk dapat diaplikasikan sebagai baja armor. Pemanasan pada temperatur austenit 900 °C dengan penahanan selama 45 menit kemudian dilakukan quenching pada media air dilanjutkan tempering 175 °C selama 30 menit didapatkan nilai kekerasan tertinggi sebesar 546 BHN dengan dominasi struktur mikro martensite yang terbentuk.
Analisis Tingkat Kepuasan Konsumen terhadap Pelayanan Bongkar-Muat Barang pada Terminal Petikemas Semarang Janto, Yoeli
MEDIA KOMUNIKASI TEKNIK SIPIL Volume 20, Nomor 2, DESEMBER 2014
Publisher : Department of Civil Engineering, Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (388.059 KB) | DOI: 10.14710/mkts.v20i2.9256

Abstract

This study aims to analyze the level of consumer expectations and service performance and user satisfaction level loading service at Semarang Container Terminal. It also analyzes the factors that must be maintained, high priority, low priority and customer satisfaction excessive loading and unloading of goods at the Container Terminal in Semarang. The samples are 73 respondents (companies) with data analysis using the Important Performance Analysis (IPA). Based on the analysis Cartesian diagram is known that factors that are considered important in accordance with the reality perceived by the customer so that there is a relatively high level of satisfaction on factors clarity services officer, disciplinary service officer, justice of service and comfort environment. While the factors that are considered less important by the customer and in fact not too special in which an increase in attributes in this quadrant can be reconsidered as an influence on the perceived benefits by a very small customer service is the factor procedures, responsibilities attendant service, speed of service and courtesy and hospitality workers.
Co-Authors Mudjiastuti Handajani Padang Yanuar