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All Journal Jurnal Gaussian Manabia: Journal of Constitutional Law
Hanik Rosyidah, Hanik
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Law, Crime, Criminology & Criminal Justice Social Sciences Other

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ANALISIS KUALITAS PELAYANAN DENGAN MENGGUNAKAN FUZZY SERVQUAL, KUADRAN IPA, DAN INDEKS PGCV Rosyidah, Hanik; Wuryandari, Triastuti; Rusgiyono, Agus
Jurnal Gaussian Vol 4, No 4 (2015): Jurnal Gaussian
Publisher : Department of Statistics, Faculty of Science and Mathematics, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (447.578 KB) | DOI: 10.14710/j.gauss.v4i4.10223

Abstract

Quality of service (service quality) require attention in the field of service. A service is considered and perceived as good if it can meet the customer’s requirement and expectation. This study aims to determine the suitability and student’s expectation of existing services and to determine which services should be prioritized to be improved . The method used is the Servqual gap scores to determine the level of customer satisfaction or provided service based on expectations and performance. The Importance-Performance Analysis’s method and Potential Gain Customer Value (PGCV) to determine the priority of criteria of the service that must be improved. Servqual calculation results indicate a mismatch between perceptions and student’s expectation which is -0,0724. By using IPA quadrant shows that the main indicators for priority services is an indicator of the school environment’s cleanliness. PGCV shows that there are nine indicators of service which becomes the next priorities. Keywords : Service quality, IPA, PGCV, satisfaction, expectation, performance
Penerapan Prinsip Good Governance dalam Kebijakan Pengelolaan Sampah di Kabupaten Banyumas: Studi Kasus Era Achmad Husein Rosyidah, Hanik
Manabia: Journal of Constitutional Law Vol 4 No 02 (2024): Penegakan Konstitusi secara Kelembagaan
Publisher : Sharia Faculty, Universitas Islam Negeri K.H. Abdurrahman Wahid Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28918/manabia.v4i02.9254

Abstract

The waste problem is a complex environmental problem. In reality, not many leaders are able to commit to solving the waste problem. The waste crisis in Banyumas Regency which peaked in 2018, also made Achmad Husein, as Regent of Banyumas at that time, directly involved in handling the problem, even using his personal funds. This research analyzes Achmad Husein's leadership character, which has good governance principles, as well as the economic impact of the waste management initiated by him. The research was carried out using a qualitative approach with data collection techniques in the form of content analysis, using the content of kasisolusi’s podcast. Research findings show that Achmad Husein's leadership character reflects the principles of good governance in the form of participation, transparency, accountability, effectiveness and efficiency, responsiveness and equity. Achmad Husein's use of personal funds indicates his commitment and integrity in solving urgent problems. This dedication has produced results that have had a significant economic impact on the welfare of society. Apart from that, the success of the SUMPAH BERUANG (Enchant Trash Turns Money) program, has made Banyumas becoming a representative for Smart Green ASEAN Cities. The excellent solution to the waste problem in Banyumas has become a sustainable waste management system. It is hoped that the results of this research provides motivation for all communities to recommit in taking responsibility for mandated work and distance themselves from corrupt behavior in overcoming various problems, especially threatening environmental problems.
Co-Authors Agus Rusgiyono Triastuti Wuryandari