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All Journal Journal The Winners Binus Business Review Banking & Management Review
Arif Yusuf Hamali, Arif Yusuf
Politeknik PIKSI Ganesha Bandung
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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The Influence of Service Quality toward Customer Loyalty: A Case Study at Alfamart Abdurahman Saleh Bandung Al-Haqam, Rizki Faiz; Hamali, Arif Yusuf
Binus Business Review Vol 7, No 2 (2016): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v7i2.1686

Abstract

The research objectives were to determine the correlation between service quality and customer loyalty, and also to analyze the influence of service quality on customer loyalty at Alfamart Abdurahman Saleh Bandung. Respondents of this research were 70 respondents with nonprobability sampling technique done by incidental sampling. The method used is descriptive and associative, which tested the connection using the Spearman rank correlation analysis, to test the hypothesis by t-test, and to determine the accuracy of measurement using the validity and reliability test. Results of the validity and reliability test of variables X and Y are valid and reliable. Calculations were performed using SPSS software ver. 19. The results of this research show that service quality is in the category of good and customer loyalty is also in the category of good. Results show that the correlation of service quality with customer loyalty at Alfamart Abdurahman Saleh Bandung is in the strong relation based on the interpretation of r value correlation coefficient. The hypothesis is proved that there is the influence of service quality on customer loyalty at Alfamart Abdurahman Saleh Bandung significantly.
The Relationship Between Leadership And Teachers' Performance At State Vocational High SchoolL “X” Bandung Budihastuti, Eka Sari; Hamali, Arif Yusuf
Journal the Winners: Economics, Business, Management, and Information System Journal Vol 17, No 2 (2016): The Winners Vol. 17 No. 2 2016
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/tw.v17i2.1968

Abstract

This research was conducted at State Vocational High School “X” Bandung, aimed to determine the relationship of leadership and teachers’ performance, and also to analyze the effect of leadership on teachers’ performance at State Vocational High School “X” Bandung. Respondents of this research are 30 employees selected by census technique. This research uses descriptive and associative method, which tests the connection using the Spearman Rank correlation analysis, and also done to determine the accuracy of measurement using by the validity and reliability test. Results of the validity and reliability test of variables X and Y are valid and reliable. Calculations were performed using SPSS software version 19. The result of this study shows that leadership is in the category of good and teachers’ performance is also in the category of good. Results shows the correlation of leadership with teachers’ performace at State Vocational High School “X” Bandung based on the interpretation of Pearson Product Moment correlation is in the criteria of strong. It shows that thehypothesis is proved, there is significant relationship between leadership and teachers’ performance at State Vocational High School “X” Bandung.
Pengaruh Motivasi terhadap Produktivitas Kerja: Studi Kasus pada PT X Bandung Hamali, Arif Yusuf
Journal the Winners: Economics, Business, Management, and Information System Journal Vol 14, No 2 (2013): The Winners Vol. 14 No. 2 2013
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/tw.v14i2.647

Abstract

This research was conducted at PT X Bandung, aimed to determine how motivation and employee productivity and also to know the influence of motivation to work productivity at PT X Bandung. Respondents of this research are 50 with census sampling technique. The method used is descriptive and associative, which tests the connection using the Spearman rank correlation analysis, and also done to determine the accuracy the measurement using by the validity and reliability test. The results of the validity and reliability test of variables X and Y are valid and reliable. Calculations were performed using SPSS software ver.19. The results of this study showed that motivation is in the category of quite good and work productivity is in the category of good. The results showed the influence of motivation to employee’s work  productivity at PT X Bandung with a correlation coefficient = 0.510. Based on the criteria Champion, this relationship is in the criteria of fairly strong relationship. The results of this calculation showed the coefficient of determination = 26.01%. It showed that the the hypothesis is proved: there is the influence of motivation to work productivity at PT X Bandung.
The Effect of Leadership toward Employees’ Job Satisfaction in Quality Control Division of PT X Padalaran Listianti, Yulia; Hamali, Arif Yusuf
Journal the Winners: Economics, Business, Management, and Information System Journal Vol 16, No 1 (2015): The Winners Vol. 16 No. 1 2015
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/tw.v16i1.1554

Abstract

This research was conducted at Quality Control Division of PT X Padalarang, aimed to determine correlation leadership and job satisfaction, and also to analyze the effect of leadership on job satisfaction at Quality Control Division of PT X Padalarang. Respondents of this research are 52 people selected with simple random sampling technique. The method used is descriptive and associative, which tests the connection using the Spearman rank correlation analysis, and also done to determine the accuracy of measurement using by the   validity and reliability test. Results of the validity and reliability test of variables X and Y are valid and reliable. Calculations were performed using SPSS software ver. 19. The result of this study showed that leadership is in the category of good and job satisfaction is in the category of good. Results showed the correlation of leadership with job satisfaction at Quality Control Division of PT X Padalarang with correlation coefficient = 0,679. Based on the criteria champion, this relationship is in the criteria of strong relationship. Results of this calculation showed the coefficient of determination = 46, 10%. It showed that the hypothesis is proved, that there is an influence of leadership to job satisfaction at Quality Control Division of PT X Padalarang.
The Effect of Motivation on Employee Performance in Biological Product Division of PT Medion Bandung Barat Hamali, Arif Yusuf; Khodijah, Ai Siti; Febriyanti, Ine
Journal the Winners: Economics, Business, Management, and Information System Journal Vol 16, No 2 (2015): The Winners Vol. 16 No. 2 2015
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/tw.v16i2.1563

Abstract

This research was conducted at Biological Product Division of PT Medion Bandung Barat, aimed to determine correlation of motivation and employee performance, and also to analyze the effect of motivation on employee performance at Biological Product Division of PT Medion Bandung Barat. Respondents of this research were 45 people, selected with simple random sampling technique. The methods used were descriptive and associative, which tested the connection using the Spearman rank correlation analysis, and to determine the accuracy of measurement using the validity and reliability test. Results of the validity and reliability test of variables X and Y are valid and reliable. Calculations were performed using SPSS software version 19. The result of this study showed that motivation is in the category of good and employee performance is also in the category of good. Results showed the correlation of motivation with employee performance at Biological Product Division of PT Medion Bandung Barat with correlation coefficient of 0,568. Based on the criteria champion, this relationship is in the criteria of strong enough relationship. Results of this calculation showed the coefficient of determination is 32, 26%. It is showed that the hypothesis is proved that there is an influence of motivation to employee performance at Biological Product Division of PT Medion Bandung Barat.
Pengaruh Promosi Penjualan Terhadap Keputusan Pembelian Sepeda Motor Honda Pada PT Cemara Agung Sejahtera Nurdiana, Irwan; Aksan, Prihartono; Hamali, Arif Yusuf
Banking & Management Review Vol. 8 No. 2: Banking & Management Review
Publisher : STIE Ekuitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52250/bmr.v8i2.181

Abstract

This research was conducted at PT Cemara Agung Sejahtera, aimed to know the correlation of sales promotion and purchasing decision, and also to analyze the influence of sales promotion to purchasing decision of Honda motorcyle at PT Cemara Agung Sejahtera. Respondents of this research are 71 selected using incidental sample technique. The method use is descriptive and associative, which tests the influence of dependent and independent variables using simple linear regression analysis. The result showed that sales promotion at PT Cemara Agung Sejahtera is in the category of good and purchasing decision is in the category of good. Result of the research showed that there is the influence of sales promotion to purchasing decision of Honda motorcyle at PT Cemara Agung Sejahtera and based on the interpretation of Pearson Product Moment correlation, this relationship is in the criteria of strong enough. The result showed that the hypothesis is proved: there is the influence of sales promotion to purchasing decision of Honda motorcyle at PT Cemara Agung Sejahtera significantly. Keywords: Sales Promotion; Purchasing Decision.
Pengaruh Kualitas Produk Terhadap Loyalitas Pelanggan Pada PT Kerta Laksana Cimahi – Jawa Barat Naim, Naim; Hamali, Arif Yusuf
Banking & Management Review Vol. 9 No. 1: Banking & Management Review
Publisher : STIE Ekuitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52250/bmr.v9i1.266

Abstract

This research was conducted at PT Kerta Laksana Cimahi – West Java, aimed to know the correlation of product quality and customer loyalty, and also to analyze the influence of product quality to customer loyalty at PT Kerta Laksana Cimahi – West Java. Respondents of this research are 26 selected using saturated sample or census technique. The method use is descriptive and associative, which tests the influence of dependent and independent variables using Pearson Product Moment correlation analysis, and also done to determine the accuracy of measurement using validity and reliability test. Result of the validity and reliability test of variables X and Y express all valid and reliable. The result showed that product quality at PT Kerta Laksana Cimahi – West Java is in the category of good and customer loyalty is in the category of good. Result of the research showed that there is the correlation of product quality to customer loyalty at PT Kerta Laksana Cimahi – West Java, and based on the interpretation of Pearson Product Moment correlation, this relationship is in the criteria of strong. The result showed that the hypothesis is proved: there is the influence of product quality to customer loyalty at PT Kerta Laksana Cimahi – West Java. Keywords: Product Quality; Customer Loyalty.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Restoran Bandoengsche Melk Centrale Kota Bandung Damayanti, Shinta; Hamali, Arif Yusuf
Banking & Management Review Vol. 9 No. 2: Banking & Management Review
Publisher : STIE Ekuitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52250/bmr.v9i2.351

Abstract

This research was conducted at Bandoengsche Melk Centrale Restaurant Bandung City, aimed to know the correlation of service quality and customer satisfaction, and also to analyze the influence of service quality to customer satisfaction at Bandoengsche Melk Centrale Restaurant Bandung City. Respondents of this research are 100 selected using incidental sample technique. The method use is descriptive and associative, which tests the influence of dependent and independent variables using Pearson Product Moment correlation analysis, and also done to determine the accuracy of measurement using validity and reliability test. Result of the validity and reliability test of variables X and Y express all valid and reliable. The result showed that service quality at Bandoengsche Melk Centrale Restaurant Bandung City is in the category of good and customer satisfaction is in the category of good. Results showed that there is the correlation of service quality to customer satisfaction at Bandoengsche Melk Centrale Restaurant Bandung City, and based on the interpretation of Pearson Product Moment correlation, this relationship is in the criteria of strong. The result showed that the hypothesis is proved: there is the influence of service quality to customer satisfaction at Bandoengsche Melk Centrale Restaurant Bandung City. Keywords: Service Quality, Customer Satisfaction.
Co-Authors Aksan, Prihartono Al-Haqam, Rizki Faiz Budihastuti, Eka Sari Damayanti, Shinta Febriyanti, Ine Khodijah, Ai Siti Listianti, Yulia Naim, Naim Nurdiana, Irwan