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Pengaruh Kualitas Produk dan Penerapan Nilai Islam Tehadap Kepuasan Nasabah Tabungan Mudharabah di Bank Syariah Mandiri Kantor Cabang Pembantu Rancaekek Endang Cahyanti; Ida Rapida Rapida; Ade Iskandar Nasution
Jurnal Dimamu Vol. 1 No. 1 (2021)
Publisher : Ma'soem University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (889.528 KB) | DOI: 10.32627/dimamu.v1i1.376

Abstract

Based on the results of observations, the background of this research is the fluctuation in the number of mudharabah savings customers in the last 5 years, thus encouraging the authors to determine the effect of product quality and the application of Islamic values ??on customer satisfaction with mudharabah savings at Bank Syariah Mandiri KCP Rancaekek. This study aims to determine how the influence of product quality on customer satisfaction with mudharabah savings at Bank Syariah Mandiri KCP Rancaekek, how the application of Islamic values ??affects customer satisfaction in mudharabah savings at Bank Syariah Mandiri KCP Rancaekek, and to find out how the influence of product quality and the application of Islamic values ??on satisfaction mudharabah savings customers simultaneously at Bank Syariah Mandiri KCP Rancaekek. The object of this study is to measure customer satisfaction in mudharabah savings at Bank Syariah Mandiri KCP Rancaekek by focusing on product quality variables and the application of Islamic values. This type of research is quantitative associative with primary data types and uses data collection techniques in the form of observation, interviews, questionnaires, and literature study. While the sampling technique is non-probability sampling. The population of mudharabah savings customers at Bank Syariah Mandiri KCP Rancaekek amounted to 467 people, the sample used the solvin formula with the results of 82 people. The results showed that there was a significant effect of product quality on customer satisfaction with mudharabah savings at Bank Syariah Mandiri KCP Rancaekek with the results of the t-test where the value of tcount > from ttable (8.604 > 1.664) with an analysis of the coefficient of determination of 55.6%, there was a significant effect. The significance of the application of Islamic values ??on mudharabah savings customer satisfaction at Bank Syariah Mandiri KCP Rancaekek with the results of the t test where t count > t table (14,860 > 1,664) with an analysis of the coefficient of determination of 73.4%, and simultaneously there is a significant effect of product quality and the application of Islamic values ??to customer satisfaction with mudharabah savings at Bank Syariah Mandiri KCP Rancaekek with the F test where the value of fcount > ftable (148.746 > 2.37) with an analysis of the coefficient of determination of 79%.
Pengaruh Kualitas Pelayanan dan Fasilitas Kantor terhadap Kepuasan Nasabah di Bank Bjb Kantor Cabang Pembantu Cicalengka Asep Abdul Halim; Ade Iskandar Nasution; Anis Siti Humairoh
Jurnal Dimamu Vol. 1 No. 1 (2021)
Publisher : Ma'soem University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (943.792 KB) | DOI: 10.32627/dimamu.v1i1.379

Abstract

Based on the results of interview with the Customer Service at bank BJB Cicalengka Branch Office Assistant, there's fluctuant customer amount during 5 last years period 2016 – 2020. That's suspected of there's some complains from customers about service quality and office facilities like some important machine does'nt work so that's impact to customer satisfaction. This research aims to determine how the influence of service quality on customer satisfaction, the influence of office facilities on customer satisfaction and to determine how the influence of service quality and office facilities on customer satisfaction. The object of research in this report is the customer in bank BJB KCP Cicalengka with the type of research is quantitative associative, in order use primary data wich is taken directly from the place of research. The research sample is taken from 1440 customers at 2020 period in bank BJB Cicalengka Branch Office Assistant. The result of this research show that there is no significance influence between service quality on customer satisfaction, there is significance influence between office facilities on customer satisfaction, And the simultaneosly test show that there is significance influence between service quality and office facilities on customer satisfaction.
Pengaruh Pendapatan Pembiayaan Ijarah dan Istishna terhadap Laba Bersih pada Bank BJB Syariah Wita Yulianti; Ade Iskandar Nasution; Bahmid I Magi
Jurnal Dimamu Vol. 1 No. 2 (2022)
Publisher : Ma'soem University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1061.201 KB) | DOI: 10.32627/dimamu.v1i2.481

Abstract

Based on the results of preliminary research, that the background of this research is the fluctuation of Ijarah and Istishna financing income which causes the fluctuation of Net Profit income in BJB Syariah Bank. This study aims to determine how the influence of Ijarah financing income on Net Profit at Bank BJB Syariah, knowing how the influence of Istishna financing income on Net Profit at Bank BJB Syariah, and knowing how the influence of Ijarah and Istishna financing income on Net Profit at Bank BJB Syariah. The object of research in this report is to measure the Net Profit at Bank BJB Syariah. The type of research is associative quantitative, secondary data type and by using data collection techniques in the form of documentation and literature study. As for the sampling technique is non-probabilty sampling, with a population of all financial reports of Bank BJB Syariah with a sample of quarterly financial reports of Bank BJB Syariah for the period 2016-2020. The results of the study show that partially Ijarah financing income has no significant effect on net income at BJB Syariah Bank, with the results of the t test where the value of t count < t table (-1,105 < 1,734), Istishna financing income partially has no significant effect on net income at Bank BJB Syariah with the results of t test where the value of t count < t table (0,458 < 1,734), Ijarah and Istishna financing income simultaneously has no significant effect on net income at Bank BJB Syariah with F test results where the calculated F value < F table (2,894 < 3,59).
Studi Komparasi Pemikiran Al-Ghazali dan Ibnu Taimiyah Tentang Konsep Harta dalam Perspektif Islam Sholikul Hadi; Ade Iskandar Nasution
Journal of Islamic Economics and Business Vol 1, No 1 (2021): Journal of Islamic Economics and Business
Publisher : Fakultas Ekonomi dan Bisnis Islam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (619.268 KB) | DOI: 10.15575/.v1i1.13143

Abstract

Pemikir muslim merupakan penemu, peletak dasar, dan pengembang banyak ilmu, oleh karena itu bahasan mengenai konsep harta sendiri sudah ada sejah zaman pemikir klasik seperti al-Ghazali dan Ibnu Taimiyah. Tujuan penelitian ini adalah untuk mengetahui bagaimana konsep harta menurut al-Ghazali dan Ibnu Taimiyah serta menemukan relevansi dan konstribusinya terhadap pemikiran ekonomi Islam kontemporer.Penelitian ini merupakan penelitian literatur (library research). Pengumpulan datanya menggunakan metode dokumentasi murni, yaitu metode yang dilakukan dengan cara mendokumentasikan bahan-bahan dan datadata yang sesuai (relevan). Teknik analisis data yang digunakan adalah analisis deskriptif. Analisis deskriptif adalah analisa yang didasarkan pada hasil gambaran yang diperoleh dari dokumendokumen terkait dengan objek kajian. Kesimpulan penelitian ini adalah: (1) Dalam pandangan keduanya harta merupakan amanah dari Allah SWT, sehingga tidak ada kepemilikan mutlak oleh manusia, karena itu setiap transaksi selalu berdasarkan syari’at dengan tujuan utama kesejahteraan (maslahat). Dengan demikian maka harta bukanlah tujuan utama melainkan alat untuk mencapai tujuan utama, yaitu kesejahteraan dan kemakmuran; (2) Dalam mencari ataupun mengalokasikan harta, keduanya juga mempunyai titik temu, bahwa setiap transaksi harus bisa merealisasikan keadilan dan menghilangkan kedzaliman. Akan tetapi keduanya mempunyai perbedaan fokus dalam pembahasan masalah-masalah ekonomi. Al-Ghazali lebih menitikberatkan pada perilaku individu, sedangkan Ibnu Taimiyah lebih kepada peran negara. Hal itu disebabkan karena pengaruh kondisi sosial politik yang berbeda antara keduanya; (3) Konstribusi dan relevansi konsep harta kedua tokoh tersebut bagi perkembangan pemikiran ekonomi Islam, yaitu keduanya mempunyai pemikiran yang komprehensif mengenai konsep harta dan kesejahteraan.Kata kunci: Harta, Maslahat, Kedzaliman, Ekonomi Islam