Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
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This Author published in this journals
All Journal Al-Kharaj: Journal of Islamic Economic and Business Journal of Hospitality Accommodation Management
I Gede Darmawijaya
Politeknik Pariwisata Bali
Humanities Economics, Econometrics & Finance Social Sciences

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Kualitas Pelayanan Butler Pada Masa Pandemi Di The Ritz - Carlton Bali I Gede Darmawijaya; Gede Edwin Permana; Ida Ayu Sri Puspa Adi
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 1 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (502.023 KB) | DOI: 10.52352/jham.v1i1.708

Abstract

This study aims to reveal the quality of Butler service during the pandemic of Covid-19 at The Ritz-Carlton Bali. Data were collected through interview, documents, and observation techniques. The informant was Chief Butler who knew the day to day of Butler services. Qualitative data analysis was used in this research by referring to Parasuraman’s theory on service quality gap. The results of the analysis indicated that the quality of Butler's service during the pandemic at The Ritz-Carlton Bali was very good with the conformance rate of 97%. This finding showed that the butler services conformed to service standard and were able to follow all measures of CHSE.
Enhancing Tourist Satisfaction And Revisit Intention Through Experience-Based Tourism At Rotterdam Fort Suma Thesa; I Nyoman Sudiksa; I Gede Darmawijaya
Al-Kharaj: Journal of Islamic Economic and Business Vol. 7 No. 4 (2025): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v7i4.8148

Abstract

This study aims to analyze the effect of tourist experience on satisfaction and revisit intention at Rotterdam Fort, Makassar, as well as to examine the mediating role of satisfaction. The research employed a quantitative approach by distributing questionnaires to 310 tourist respondents, and the data were analyzed using Partial Least Square (PLS). The results indicate that tourist experience has a positive and significant effect on both satisfaction and revisit intention. Furthermore, tourist satisfaction also has a significant influence on revisit intention and is proven to mediate the relationship between tourist experience and revisit intention. These findings support the Expectation Confirmation Theory, which emphasizes the importance of congruence between expectations and actual experiences in shaping satisfaction. Practically, the results of this study provide valuable insights for Rotterdam Fort’s management to enhance service quality, supporting facilities, and innovative attractions in order to create more satisfying experiences and foster tourist loyalty.
Co-Authors Gede Edwin Permana Ida Ayu Sri Puspa Adi Sudiksa, I Nyoman Suma Thesa