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All Journal CCIT (Creative Communication and Innovative Technology) Journal
Ade Setiadi
Raharja University
Computer Science & IT

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Disaster Victim Service Application at the Social Services of Tangerang District Ade Setiadi; Sulaiman Sulaiman; Fifit Alfiah
CCIT Journal Vol 15 No 2 (2022): CCIT JOURNAL
Publisher : Universitas Raharja

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (673.81 KB) | DOI: 10.33050/ccit.v15i2.2119

Abstract

The social service of Tangerang District is a government institution that caters to the social welfare problem and one of the services that will be discussed is the service of disaster victims in the district of Tangerang that have not been computerised so that the running system is less efficient. The process of service that is still having difficulty due to the collection of disaster victims is still far from the word accurate and to get the service should often visit the office so it takes a lot of wasted time. Since the system is running less efficiently, a Disaster Victim Service Application has been made which is computerized and runs more efficiently. The method used in data collection is observation, interviews, and literature study. In analyzing a system using the PIECES method (Performance), (Information), (Economy), (Control), (Efficiency), (Service) to make it easier to analyze the running system and provide solutions in making application programs and writers in making application design with visual modelling using UML (Unified Modelling Language) to make a diagram, Hypertext Preprocessor (PHP) as a programming language, and MySQL as a database to be used in the system. The results of the design discuss how to create a system that runs and the proposed system and the existence of this system can facilitate service employees in receiving accurate reports so as to shorten the time of handling in serving victims affected by disasters.
Decision Support System Against Customer Management Loyalty in Silvi Using SAW Method Fifit Alfiah; Dita Setiawan; Ade Setiadi
CCIT Journal Vol 16 No 1 (2023): CCIT JOURNAL
Publisher : Universitas Raharja

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (631.914 KB) | DOI: 10.33050/ccit.v16i1.2563

Abstract

Online financial institutions or currently often referred to as Finance Technology (Fintech) are one of the institutions that are developing in the digital and IoT era with official support from OJK. One of them is PT. Kreigan Sentral Teknologi which has the Silvi application for mobile or android users, the system currently running on the Silvi application still has several problems such as errors in calculating the number of customer transactions carried out by management which are still semi-computerized using Microsoft Excel where management spends considerable time time to calculate customer loyalty data. Therefore, to increase customer loyalty in the Silvi application, this research aims to make customers more comfortable and interested in making transactions using the Silvi application where for each customer transaction, the company will provide loyalty in the form of a Silvi balance reward supported by a design customer loyalty management decision support system using the method SAW (Simple Additive Weighting) to make it faster and more effective in calculating the number of customer transactions so that customers are more interested in making transactions. The results of this study are that the system is able to make decisions in determining customer loyalty carried out by company management in processing customer transaction calculations with a 90% success percentage in determining customer loyalty in the Silvi application.
Co-Authors Dita Setiawan Fifit Alfiah Sulaiman Sulaiman