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All Journal Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Madura Jurnal Manajemen. Jurnal Ilmiah Manajemen dan Bisnis (JIMB) Jurnal Manajemen dan Bisnis Indonesia Jurnal Abdi Masyarakat (JAM) Ekonomi Digital DEDIKASI : Jurnal Pengabdian Kepada Masyarakat International Journal of Business and Quality Research Journal of Integrated System
Hesti Maheswari
Universitas Prasetiya Mulya
Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Social Sciences Other

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Journal : Jurnal Manajemen dan Bisnis Indonesia

 1 
Rekomendasi Desain Operasi Pelayanan Publik Melalui Evaluasi Pemenuhan Harapan Masyarakat dan Pengukuran Kinerja (Membidik Pelayanan Publik Negara China) Yuli Harwani; Hesti Maheswari
Jurnal Manajemen dan Bisnis Indonesia Vol 1 No 3 (2014): Jurnal Manajemen Bisnis Indonesia - Edisi Juni 2014
Publisher : Forum Manajemen Indonesia (FMI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31843/jmbi.v1i3.27

Abstract

Complaints communities in the developing countries, especially Indonesia to the public service are still extremely high. Perceived imbalances such as in: obscurity of time, cost and method of service; discrimination in services based on the relationships of friends, family, political affiliation, ethnic and even religious; chain length the more entrenched bureaucracy and bribery and extortion. This condition is a signaled for the government to seek strategic solutions to improve public services. This study aims to discover the design of public service operations in accordance with the expectations of society by measuring the performance of the public service. Recommended design is a design that lead to e-Government and reinventing goverment to give birth standard operating procedures (SOP) and minimum service standards (SPM) for public services in Indonesia, especially in the public service that is closest to the village community with Quality function deployment (QFD) in house of quality (HOQ) method. In the first phase of the study mapped 36 public expectations of public services, which are shown in this analysis that the public is not getting an appropriate and satisfying service, although does not show the high gap. On the other hand mapping the public response to the internet-based administration showed the unpreparedness of the people against the internet-based public services. The majority of respondents claimed to feel more comfortable and definitely served in the village office immediately met with the officers. Queue and the possibility of intervention or extortion is not a problem for society. In the second phase of this study will examine the true public service bureaucracy and the possibility of cutting the bureaucratic process that is more streamlined, clear, fast, and facilitate community. Last step is to benchmark the Chinese State as densely populated countries such as Indonesia, to make strategic steps and implementable in problem solving public dissatisfaction with public services and the number of maladministration. Keywords: fulfillment of community expectations, e-goverment, reinventing goverment, standard operating procedures, minimum service standards, good governance
Analisa Perancangan Ulang (Redesain) Model Operasionalisasi Program Bantuan Operasional Sekolah Dalam Meningkatkan Efektivitas Penyelenggaraan Pendidikan dan Memenuhi Harapan Masyarakat Hesti Maheswari; Luna Haningsih
Jurnal Manajemen dan Bisnis Indonesia Vol 2 No 1 (2014): Jurnal Manajemen Bisnis Indonesia - Edisi Oktober 2014
Publisher : Forum Manajemen Indonesia (FMI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31843/jmbi.v2i1.38

Abstract

This study aims to establish a model operationalization BOS program, through the analysis of Quality Function Deployment. This study was based on the presence of a variety of complaints that come from the communities to the BOS program that they can not benefit from the one hand, and the other side the Government felt that the implementation of BOS has reached three rights are the right time, the right amount, and on target. Public dissatisfaction conditions to the program evidenced by the high dropout rates.The extent to which the BOS program helps students in education funding, in turn raises a big question mark because of government policies and rhetoric seem apparent.Because it was the children of farmers, laborers, street vendors, low class servants, janitors still do not get the ease and lightness in education.Free school which echoed the Government would make society under increasingly sad to hear that. The first results of this study is the expectationof the people to the BOS program, namely:most of BOS funds can be used to offset the cost of student transportation, schools have adequate science laboratories and maximum usage, quality textbooks provided by the school, BOS program can ease the burden of school, students can discuss with the teacher outside of school hours, andSchool Committee oversees use of the funds. From this analysis known gap formed between community expectations with the level of BOS concept is still very high, both western and central regions Indonesia.Researchers feel that there is no proper policy of the Government to secure the nation's ideals in improving quality through Learning Program 9 years.Therefore, we need strategies to be more comprehensive to narrow the gap between idealism with the realities on the ground, so that education becomes more obvious problems 'roots' and more 'effective and efficient' ways to overcome. Redesigns recommended are monitoring and evaluation, increase teacher motivation, integrated management system, operational guidelines for use of the funds, supervision attached, and additional facilities. To accomplish these results it is necessary to continue the research terms, that is for two eastern Indonesia: Maluku and Papua. Keywords: recommendation of operationalization model BOS program, quality function deployment
Co-Authors Achmad Dany Firdauzy Agung Sigit Santoso Alfonsus Nandi Kurniawan Brigitta Denise Alexandra Cindy Ariesta Devi Putri Kuncoro Feony Valencia Yafinto Hafizh Irfan Shalahuddin Harnovinsah Harnovinsah Ida Juda Widjojo Iwan Firdaus Julia Rahmaningsih, Astri Lulu Rehande Lutvy Lulu Rehande Lutvy Luna Haningsih Luna Haningsih, Luna Putri Maharani Riona Tamara Ruth Kiris D Siregar Santoso, Agung Sigit Sigit Himawan Tamiko Fernanda Theriandy Widjojo, Ida Juda Yuga Rawikara Yuli Harwani Yuli Harwani, Yuli