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All Journal International Journal of Health and Pharmaceutical (IJHP)
Ermi Girsang
Master of Public Health Study Program, Faculty of Dentistry and Health Sciences University Prima Indonesia Medan, North Sumatera, Indonesia
Nursing Public Health

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Operational Analysis Of Strategic Plan Based On The Perspective Of Balanced Scorecard Performance Of Hospital Employees At Royal Prima Hospital Medan Khairinnisa Hasibuan; Ermi Girsang; Sri Lestari Ramadhani
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 3 (2022): August 2022
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (150.099 KB) | DOI: 10.51601/ijhp.v2i3.77

Abstract

Performance appraisal using the Balanced Scorecard method measures a hospital’s performance comprehensively from both the financial and non-financial sectors. As a health service company must have a comprehensive, coherent, balanced and measurable performance appraisal system. This study aims to analyze, test, and measure the performance of the hospital by using The Balance Scorecard case study at Royal Prima Hospital Medan. According to the balanced scorecard, the research problem was how about the performance of Royal Prima Hospital Medan in the period of 2018-2020. The assessment was done from four perspectives: financial perspective, customer perspective, internal business perspective, and growth and learning perspective. The research used mixed methods, a research step by combining two types of research, qualitative and quantitative research. The data were gathered by conducting a documentary study on financial statements, medical records, and personnel records. Primary data were obtained from the interviews with the management and distributing questionnaires to customers and employees in the hospital. The results of the research showed that the performance of the financial perspective on economic ratios is not yet economical, while the efficient and effectiveness ratios are very good, the financial performance of Royal Prima Hospital Medan has been very effective and efficient from 2018 to 2020. The Hospital performance from the customer perspective in the period of 2018-2020 for the percentage of customer retention is still not good, customer acquisition is very good and customer satisfaction is quite good. The performance of internal business perspective in the period 2018-2020 was not good in which the percentage of BOR, BTO, and TOI were not in accordance with the standard of the Ministry of Health. The performance of the percentage of growth and learning at Royal Prima Hospital Medan perspective in the period of 2018 - 2020 shows a fairly good percentage.
Analysis Of The Effect Of Job Demand Control-Support And Protection Motivation Towards Obedience With Filling In Medical Records At Batubara Hospital In 2021 Bayu Ramazata; Ermi Girsang; Yolanda Eliza Putri Lubis
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 3 (2022): August 2022
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (165.195 KB) | DOI: 10.51601/ijhp.v2i3.108

Abstract

A medical record is part of the archive that describes all activities by an agency within a certain period. Hospitals must have medical records as a service standard in the health sector that is useful for improving quality in providing optimal service to patients. The problem that often arises in filling out medical records is that in the process of filling it is incomplete, and the doctor's writing is less specific about the diagnosis. This situation has an impact on internal and external hospitals because the results of data processing are the basis for making hospital internal reports and hospital external reports. This study aims to analyze the effect of job demand control-support and protection motivation on Obedience with filling in inpatient medical record files at Batubara Hospital in 2021. This type of research is analytical quantitative research. The sample size in this study was 105 people. Data analysis used Univariate, Bivariate, and Multivariate. The results showed Job Demand Control-Support inpatient nurses at Batubara Hospital in 2021 were good as many as 94 respondents and 11 respondents were not good, Protection Motivation at Batubara Hospital in 2021 was good as many as 95 and 10 were not good, Obedience in filling out files inpatient medical records at the Batubara Hospital in 2021, which complied with as many as 94 respondents and 11 respondents who did not obey, Job Demand Control-Support affects Obedience with filling out medical record files for hospitalization at Batubara Hospital in 2021, Protection Motivation affects Obedience in filling out files Medical records for hospitalization at Batubara Hospital in 2021. The variable that has the most influence on Obedience with filling in inpatient medical record files at Batubara Hospital in 2021 is the Protection Motivation variable
Co-Authors Bayu Ramazata Khairinnisa Hasibuan Sri Lestari Ramadhani Yolanda Eliza Putri Lubis