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All Journal International Journal of Health and Pharmaceutical (IJHP)
Chrismis Novalinda Ginting
Lecturer Master Of Public Health, Faculty Of Medicine, Dental And Medical Sciences University Prima Indonesia Medan, North Sumatera, Indonesia
Nursing Public Health

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The Effect Of Intervention In The Form Of Short Message Service On Revisit Compliance Rate In Patients With Chronic Disease In Internal Disease Policy Of Binjai Hospital In 2022 Mutia Maywinsih Jauhari; Chrismis Novalinda Ginting; Ali Napiah Nasution; Ermi Girsang
International Journal of Health and Pharmaceutical (IJHP) Vol. 3 No. 1 (2022): February 2023
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (160.691 KB) | DOI: 10.51601/ijhp.v3i1.113

Abstract

In today's growing medical environment, the efficiency of health services and patient satisfaction are often considered as important indicators of the quality of health services. However, the absence of patients according to the specified schedule is a common problem. Short Message Service (SMS) as a reminder and motivation is able to influence changes in patient behavior. The formulation of the problem in this study is how the effect of providing intervention in the form of SMS on the rate of follow-up visits in chronic patients in the internal medicine clinic of Binjai Latersia Hospital. The research design used was Quasi-Experimental with One-Group Pre-Post Test Design. The population in this study were all patients with chronic diseases in outpatient installations who underwent control at the internal medicine clinic of the hospital as many as 42 people for 3 months, with a total sample of 126 people. The results of the study show 5. There is an effect of providing intervention in the form of Short Message Service on increasing the number of repeat visits in doing a treatment.
Increasing Nurse Retention Based On Internal Service Quality Approach In Batu Bara Hospital Glorio Ias Natanael; Chrismis Novalinda Ginting; Santy Deasy Siregar
International Journal of Health and Pharmaceutical (IJHP) Vol. 3 No. 1 (2022): February 2023
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (158.108 KB) | DOI: 10.51601/ijhp.v3i1.114

Abstract

One of the problems for human resource management is the desire to leave (turnover intentions) which can lead to the nurse's decision to leave her job. One way for nurses to stay in the hospital is to increase employee retention. The purpose of this study was to develop recommendations to increase employee retention based on the Internal service quality approach at Batu Bara Hospital. This research is descriptive research with a quantitative approach. This research was conducted at the Batu Bara Hospital from September 2020 to March 2022. The research population used was nurses who were actively working at the Batu Bara Hospital, totaling 105 people with a total sample of 105 respondents. Linear regression tests and multiple linear regression tests were used to determine the effect between the dependent variable and the independent variable. The results showed that the cooperation variable and role conflict variable had no effect on increasing nurse retention, and the variables of suitability to work, suitability to technology, self-control ability, supervisory system, and role ambiguity had an effect on increasing nurse retention at Batu Bara Hospital. In this study together the independent variables have an influence on the dependent variable with a large effect of 95.9%. Suggestions for the Batu Bara Hospital should further strengthen the relationship between nurses by holding regular meetings, providing knowledge to nurses about the organizational components of Batu Bara Hospital through guidance from managers/supervisors and regular training to nurses, improving the quality of existing job designs that can This is done by completing the equipment and technology needed by nurses and reviewing the existing reward system, where the reward system must implement a justice system based on the workload, education, work experience and achievements of nurses.
Co-Authors Ali Napiah Nasution Ermi Girsang Glorio Ias Natanael Mutia Maywinsih Jauhari Santy Deasy Siregar