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Yahya Arwiyah
Telkom University
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Analysis of Factors Contributing to Motivation of Lecturers; The Case of Faculty Communication and Business in Telkom University. Hardita Maylasari; Yahya Arwiyah; Astadi Pangarso
Jurnal Ilmu Manajemen & Ekonomika Vol 9, No 1 (2016): Jurnal Ilmu Manajemen & Ekonomika Vol. 9, No. 1, December 2016
Publisher : Indonesia Banking School

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (313.055 KB) | DOI: 10.35384/jime.v9i1.16

Abstract

The purpose of this research is to know the motivation conditions as well as to look at the factors that contributes that dominant factor and contribute to the motivation permanent lectures on Faculty Communication and Business of Telkom University. The research method is descriptive quantitative. The respondent in this study is permanent lectures on Faculty Communication and Business of Telkom University. Factor in this research totaled ten factors, consisting of quality supervision, existence, company policy, a good working place, relationships with co-workers, promotion, growth, recognition, obligations, and goal. Research data obtained from the dissemination of the questionnaire to 70 respondents and study of literature. Analytical using data techniques is descriptive analysis and analysis of the factors. Based on the results of the descriptive analysis, the motivation permanent lectures on the category “good” that amounted to 71%. The results of the analysis of the factors mentioned that promotion factor and goal factor is the factor that formed after the reduction of the ten factors. Promotion factor represented by company policy, recognition, quality supervision, relationships with co-workers, growth, and existence has value loading factor is 0,874. While the goal factor represented by a good working place and obligations has highest value loading factor is 0,924.
Pengaruh Kualitas Pelayanan Klinik Yakes Telkom Area Jawa Barat Terhadap Tingkat Kepuasan Pasien Aditya Tri Utama; Yahya Arwiyah
eProceedings of Management Vol. 5 No. 2 (2018): Agustus 2018
Publisher : eProceedings of Management

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Abstract

ABSTRAK Penelitian ini dilakukan untuk mengetahui pengaruh kualitas pelayanan Klinik Yakes Telkom Area Jawa Barat terhadap kepuasan pasien secara simultan dan parsial. Tujuan dilakukan penelitian ini adalah untuk mengetahui dan menganalisa bagaimana pengaruh kualitas pelayanan Klinik Yakes Telkom yang diberikan terhadap kepuasan pasien secara simultan dan parsial. Penelitian ini menggunakan metode kuantitatif dengan jenis penelitian yang digunakan adalah penelitian deskriptif dan kausal. Pengambilan sampel menggunakan metode non-probability sampling jenis accidental sampling dan rumus slovin, dengan jumlah responden sebanyak 95 orang. Teknik analisis data yang digunakan adalah analisis deskriptif dan analisis regresi linier berganda.Berdasarkan hasil uji hipotesis secara simultan, terdapat pengaruh yang signifikan antara Tangibles (X1), Reliability (X2), Assurance (X3), Responsiveness (X4), Empathy (X5) terhadap Kepuasan Pasien (Y) Klinik Yakes Telkom Area Jawa Barat. Berdasarkan hasil uji hipotesis secara parsial, bahwa Tangibles (X1), Reliability (X2), Assurance (X3), Responsiveness (X4), Empathy (X5) berpengaruh signifikan terhadap Kepuasan Pasien (Y) Klinik Yakes Telkom Area Jawa Barat. Berdasarkan Koefisien Determinasi didapat bahwa variabel Tangibles (X1), Reliability (X2), Assurance (X3), Responsiveness (X4), Empathy (X5) memberikan pengaruh sebesar 91,8% terhadap Kepuasan Pasien (Y) Klinik Yakes Telkom Area Jawa Barat. Sisanya sebesar 8,2% merupakan kontribusi variabel lain yang tidak diteliti dalam penelitian ini. Kesimpulan penelitian ini, kualitas pelayanan Klinik Yakes Telkom Area Jawa Barat sudah masuk dalam kategori baik, namun ada beberapa item yang perlu diperbaiki sedikit seperti memberikan pelayanan yang kurang cepat, dan memberikan pelayanan yang tidak berbelit-belit. Kata Kunci: Kepuasan pelanggan, kualitas pelayanan, tangible, reability, assurance, responsiveness, dan empathy.
Co-Authors Aditya Tri Utama Astadi Pangarso Hardita Maylasari