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This Author published in this journals
All Journal Jurnal Manajemen Pelayanan Publik Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes The South East Asian Journal of Management
Hanafiah, Mohd Hafiz
Unknown Affiliation
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Transportation

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The Influence of Japanese Work Cultures on Malaysian Foodservice Employees' Work Stress and Their Turnover Intention Kamal, Mohd Fairuz Mustaffa; Zahari, Mohd Salehuddin Mohd; Hanafiah, Mohd Hafiz; Ariffin, Nurul Wahidah Mohammad
The South East Asian Journal of Management Vol. 14, No. 2
Publisher : UI Scholars Hub

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Abstract

Research Aims - This study investigates the influence of Japanese work cultures on Malaysian foodservice employees’ work stress and their turnover intention. Design/methodology/approach - A total of 381 respondents participated in this study, and the research data was validated prior to the empirical assessment. Research Findings - The results of this study signify that the Japanese work culture amplifies workers disorientation, stress and turnover intention. Besides, thru hierarchical regression, workplace stress was found to mediate the relationship between Japanese work culture and employee turnover intention. Theoretical Contribution/Originality - The study reveals the conflicts between the South East Asian employees and the Japanese management culture in the foodservice industry. Managerial Implication in the South East Asian context - This study contributes to the organisational and human resource management literature by examining the direct and indirect effects of Japanese work culture on employees’ workplace stress and their turnover intention in the context of the restaurant industry. Research limitation & implications - As for the study limitation, the current study does not cover all Japanese restaurant in Malaysia as the researchers focus on the Klang Valley setting.
Safety Tourism Policy in Bali: Infrastructure Challenges and Sustainable Public Management Dewi, Nyoman Diah Utari; Mahendra, Putu Denny Artina; Hanafiah, Mohd Hafiz
Jurnal Manajemen Pelayanan Publik Vol 9, No 2 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i2.64409

Abstract

Bali is globally renowned as a popular tourist destination, celebrated for its natural beauty and cultural diversity, which serve as the main economic driver for the region. Despite the existence of regulations and policies concerning tourism safety, considerable challenges remain in their practical implementation. The primary issues stem from inadequate infrastructure development and limited government facilitation, resulting in suboptimal safety facilities and systems at various tourism sites. These conditions pose a risk of accidents and threaten tourist safety, ultimately diminishing confidence in Bali’s tourism sector. This study employs a qualitative, descriptive approach, combining direct observation and literature review to assess the safety and infrastructure conditions across multiple tourist destinations. It utilizes the tourism aspect framework to analyze the current situation related to safety and infrastructure. Furthermore, to provide effective recommendations for policymakers, this research adopts the sense of safety towards a tourist destination concept from Zou & Yu, aiming to comprehensively measure and understand tourists perceptions of safety. The findings indicate that many destinations in Bali have yet to implement effective and policy-compliant safety systems. The sense of safety towards a tourist destination approach highlights the critical roles of social actors, infrastructure, as well as human and technological factors in creating a secure and comfortable environment. An integrated approach is anticipated to enhance safety standards and restore tourist confidence in Bali’s destinations.
Integrating Public Policy for Sustainable Tourism Development in Badung Regency, Bali: Enhancing Spirituality, Social Harmony, and Environmental Stewardship Elsa Herlina, Putu; Diah Utari Dewi, Nyoman; Putu Sri Widnyani, Ida Ayu; Hanafiah, Mohd Hafiz
Iapa Proceedings Conference 2025: IAPA 2025 Hybrid Annual Conference & Congress INDIGESNOUS PUBLIC ADMINISTRATION
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2025.1335

Abstract

This study aims to explore the challenges and potential solutions in advancing sustainable tourism in Badung Regency, Bali Province, with a particular focus on three core elements: spirituality (Parhyangan), social relations (Pawongan), and environmental sustainability (Palemahan). As tourist numbers continue to rise, issues such as a lack of respect for sacred sites, social tensions between visitors and local communities, and negative ecological impacts have become increasingly urgent. Employing a qualitative methodology—including in-depth interviews with government officials (notably from the Tourism Office), tourism stakeholders, community members, and academics, along with field data analysis—this research identifies harmful behavioral patterns and proposes policy recommendations aimed at fostering harmony between tourism, society, and the environment. The findings highlight that education, stricter law enforcement, and enhanced collaboration among stakeholders are essential to cultivating a tourism experience that honors local values, strengthens communities, and safeguards natural resources. Ultimately, this study seeks to contribute to a new paradigm of tourism management—one that goes beyond economic gain to prioritize long-term social and environmental sustainability in Badung Regency as a premier travel destination.
Co-Authors Ariffin, Nurul Wahidah Mohammad Dewi, Nyoman Diah Utari Elsa Herlina, Putu Kamal, Mohd Fairuz Mustaffa Mahendra, Putu Denny Artina Putu Sri Widnyani, Ida Ayu Zahari, Mohd Salehuddin Mohd