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Rini Pujianti
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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI RUMAH SAKIT KHUSUS IBU DAN ANAK PKU MUHAMMADIYAH KOTAGEDE YOGYAKARTA Yuliantoharinugroho Yuliantoharinugroho; Rini Pujianti
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol 14 No 2 (2021): Jurnal Bisnis Administrasi dan Manajemen - Oktober
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (280.068 KB) | DOI: 10.56606/albama.v14i2.95

Abstract

This study aims to analyze consumer satisfaction at PKU Muhammadiyah Kotagede Yogyakarta. This study uses service quality variables consisting of tangible, reliability, responsiveness, assurance, empathy as independent variables to analyze their effect on customer satisfaction as the dependent variable. The population in this study were outpatients who had received services at the PKU Muhammadiyah Kotagede Special Hospital for Mothers and Children, Yogyakarta, with a total of 130 respondents. The sampling technique in this study was using the Simple Random Sampling technique with a sample of 98 samples. The data analysis technique in this study used Multiple Linear Regression analysis which was processed with the SPSS 17.0 program. The results showed that there was an effect of tangibles (physical evidence) on patient satisfaction, which was indicated by tcount of 2,459. There is an effect of empathy (empathy) on patient satisfaction as indicated by the t-value of 3.275. There is an effect of reliability (reliability) on patient satisfaction as indicated by the t-value of 2.603. There is no effect of responsiveness (responsiveness) on patient satisfaction as indicated by the t-value of 1.614. There is no influence of the assurance variable (guarantee) on patient satisfaction as indicated by the t-value of 0.151. The results of the F test (ANOVA) prove that the quality of service, which is tangible, reliability, responsiveness, assurance, and empathy, has a simultaneous effect on customer satisfaction, which is indicated by the value of Fcount = 17,248 , the value is greater than F table which is 2,313, and the 0.000 significance level is smaller than 0.05. The service quality variable that is empathetic has the most dominant influence on consumer satisfaction.
SOSIALISASI PENGGUNAAN DAUN KELOR UNTUK PENCEGAHAN STUNTING DI DESA KUANHEUN Hendrik Tefa; Meihilda Rinitha Ratu; Helen Angelia Donny; Domianus Namuwali; Yustinus Rindu; Fitri Handayani; Rini Pujianti; Flrentianus Tat; Meiyeriance Kapitan
JURNAL PENGABDIAN MANDIRI Vol. 3 No. 4: April 2024
Publisher : Bajang Institute

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Abstract

Kecukupan gizi dan pangan merupakan salah satu faktor terpenting dalam mengembangkan kualitas sumber daya manusia. Berdasarkan data Survei Status Gizi Nasional (SSGI) tahun 2022, Prevalensi stunting di Indonesia di angka 21,6%. Jumlah stunting di Desa Kuanheun tahun 2023 sebanyak 33 orang. Balita merupakan salah satu faktor terhambatnya pengembangan manusia di dunia. Upaya yang dilakukan untuk pencegahan stunting adalah Pendidikan Kesehatan tentang staunting dan Pemberian Makanan Tambahan pada balita dengan menggunakan bahan local daun kelor karena daun kelor mempunyai nilai gizi yang tinggi. Metode yang digunakan pada kegiatan pengabdian masyarakat ini adalah Pendidikan kesehatan dan Demonstrasi Pengolahan Pangan Lokal dalam pencegahan dan penanganan stunting. Hasil dari kegiatan ini adalah terdapat peningkatan pengetahuan masyarakat setelah diberikan Pendidikan kesehatan tentang stunting dan peserta mampu melakukan redmonstrasi pengolahan Daun Kelor dalam bentuk Bakso Kelor, bakwan kelor dan Pizza mie kelor
Co-Authors Domianus Namuwali Fitri Handayani Flrentianus Tat Helen Angelia Donny Hendrik Tefa Meihilda Rinitha Ratu Meiyeriance Kapitan Yuliantoharinugroho, Yuliantoharinugroho Yustinus Rindu