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All Journal JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Samudera, Muhammad Farkhan Dicki
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Library & Information Science

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Inovasi Pelayanan Publik Melalui Jamsostek Mobile (JMO) (Studi Kasus di BPJS Ketenagakerjaan Cabang Rungkut Kota Surabaya) Samudera, Muhammad Farkhan Dicki; Pertiwi, Vidya Imanuari
JPAP: Jurnal Penelitian Administrasi Publik Vol 8 No 1 (2022): Jurnal Penelitian Administrasi Publik (JPAP)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v8i1.6617

Abstract

Public service innovation is a must for the government as a form of adaptation to the development of information technology. One of the government agencies providing public services, namely BPJS Ketenagakerjaan, has launched an innovative JMO application to improve services. The purpose of this study is to find out how public service innovation is through the JMO application at BPJS Employment Rungkut Branch, Surabaya City. The research method used is qualitative data analysis techniques through careful interpretation and verification of each information through primary data and secondary data from interviews, observations, documentation, then analyzed so that conclusions are drawn from research problems. The results of this study indicate that the implementation of JMO service innovations at BPJS Ketenagakerjaan Rungkut Branch Office Surabaya is carried out: 1) institutional leaders provide space to continue to innovate and network relationships to improve JMO services; 2) has implemented transparent and accountable criteria. However, ignoring the criteria for community participation in the suggestion and feedback mechanism; 3) the JMO service data analysis mechanism is still manual so that it is not optimal in solving problems through technology; and 4) JMO service SOPs do not have high flexibility at the branch office level.
Business Suistainability Analysis pada BUM Desa Samudera, Muhammad Farkhan Dicki; Krisbowo, Arimurti
Public Policy Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Lembaga Penelitian & Pengabdian Masyarakat (LPPM) STIA Said Perintah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v5.i1.p20-39

Abstract

The purpose of this study was to analyze the sustainability of the BUM Desa Bumi Indomakmur Kalanganyar. The research method used is qualitative with a descriptive approach using The Fifth Capital Model theory. Data collection was done through interviews with key informants, observation, and documentation. The results obtained in this study are: 1) Natural capital has not been fulfilled because BUM Desa obtains raw materials by purchasing, 2) Human Capital has been fulfilled with training and a clear remuneration system, 3) Social Capital has not been fulfilled because BUM Desa does not have an SOP, 4) Manufacturing Capital has not been fulfilled because BUM Desa does not use other machines/technology due it not focuses on production but only on services, and 5) Financial Capital has also not been fulfilled because the financial condition of the business in reality does not match the capital owned and BUM Desa still has an unfavorable image in the community due to the similarity of business forms.
Co-Authors Krisbowo, Arimurti Pertiwi, Vidya Imanuari