Handoyo Djoko Waloejo
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PENGARUH E-COMMERCE, KUALITAS PRODUK DAN PROMOSI TERHADAP KEPUTUSAN PEBELIAN (STUDI PADA BATIK MAHKOTA LAWEYAN, SURAKARTA) Khabibuddin Al Ghoribi; Handoyo Djoko Waloejo
Jurnal Ilmu Administrasi Bisnis Vol 7, No 4 (2018)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (258.389 KB) | DOI: 10.14710/jiab.2018.21933

Abstract

This study aims to determine the influence of e-commerce, product quality, and product promotion on purchasing decisions of Mahkota Batik;s products in Laweyan, Surakarta. This was an explanatory research using questionnaires as the tools to collect the primary data. This study included 100 respondents as the sample and the data were taken with purposive sampling method and accidental technique. The selected respondents were those who have made purchases in Batik Mahkota and have conducted payment transactions using electronic instruments. The methodology used to analyze the primary data in this research was validity test, reliability test, correlation coefficient, determination coefficient, simple linear regression, multiple linear regression, and significance test (t and F test) using SPSS 16.0. The results showed that e-commerce had a significant effect on purchasing decisions with a percentage of 27.4%, while the rest was influenced by factors other than e-commerce. Product quality significantly influenced the purchase decisions with a percentage of 33.2%, while the rest was influenced by factors other than product quality. Product promotion also had a significant effect on purchasing decisions with a percentage of 29.6%, while the rest was influenced by factors other than promotion. While simultaneously, e-commerce, product quality, and promotion had a significant effect on purchasing decisions with a percentage of 44.8%, while the rest was influenced by factors other than e-commerce, product quality, and promotion. It can be concluded that the better the e-commerce system used, product quality, and the promotion technique, the higher the purchase decision of the products of Batik Mahkota. Based on the results obtained in the research, researchers then suggested that Batik Mahkota should improve the e-commerce in terms of system’s quality and information’s quality. Maintaining and improving the product quality and planning on more promotional activities can also be done to make improvement.
PENGARUH KUALITAS PELAYANAN, HARGA, DAN CITRA PERUSAHAAN TERHADAP KEPUTUSAN PENGGUNAAN JASA PT POS INDONESIA (PERSERO) KANTOR POS SEMARANG Retno Candra Wahyuni; Handoyo Djoko Waloejo
Jurnal Ilmu Administrasi Bisnis Vol 9, No 1 (2020)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (441.29 KB) | DOI: 10.14710/jiab.2020.26438

Abstract

Along with outgrowth the times that demands compliance the needs and needs of service users for package delivery, PT Pos Indonesia (Persero) KantorPos Semarang needs to do a marketing strategy, namely by improving the quality services offered by the company, pricing according to the services offered by the company, and the corporate image which will make service users make service usage decision. This study aims to determine the effect of service quality, price, and corporate image on service usage decision of PT Pos Indonesia (Persero) KantorPos Semarang. This type of research is explanatory. The sampling technique uses nonprobability sampling technique with the type of sampling used are incidental sampling and purposive sampling. The number of samples taken is 100 respondents who have made service usage decision of PT Pos Indonesia (Persero) KantorPos Semarang. This research in testing using statistics with the help of IBM SPSS version 21.0 system. The results showed that service quality has a significant effect on service usage decision by contributing 42.9%, price has a significant effect on service usage decision by contributing 36.6%, and corporate image has a significant effect on service usage decision by contributing 47,4%. While the rest is influenced by other factors besides service quality, price, and corporate image. Based on the calculation of the F Test shows that service quality, price, and corporate image significant influence on service usage decision.