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Nurhafizah Nurhafizah
Universitas Sumatera Utara
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Program Edukasi Pasien dan Keluarga terhadap Kepuasan Pasien Nurhafizah Nurhafizah; Siti Saidah Nasution; Mahnum Lailan Nasution
Jurnal Keperawatan Silampari Vol 6 No 1 (2022): Jurnal Keperawatan Silampari
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (354.2 KB) | DOI: 10.31539/jks.v6i1.3684

Abstract

This study aims to identify how patient and family education programs affect patient satisfaction. This research method is quantitative with a quasi-experimental design using a one-group pretest-posttest approach. The results showed a significant effect between the educational program and patient satisfaction with a value of p = 0.000 (p≤0.05), where the coefficient of determination showed the magnitude of the effect of the education program on patient satisfaction with an R-value of squared = 0.133. In conclusion, there is a significant effect between educational programs on patient satisfaction on the dimensions of reliability, responsiveness, assurance, empathy, and tangibles with the most dominant influence on the dimensions of reliability. Keywords: Patient Satisfaction, Patient and Family Education Program
Co-Authors Mahnum Lailan Nasution Nasution, Siti Saidah