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All Journal PRAJA: Jurnal Ilmiah Pemerintahan SIYASI: Jurnal Trias Politica
Syifa Nurul Rahima
UIN Sunan Gunung Djati Bandung
Law, Crime, Criminology & Criminal Justice Social Sciences

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Efektivitas E-Lapor Dalam Upaya Peningkatan Kualitas Pelayana Di Diskominfo Kabupaten Bandung Syifa Nurul Rahima; Sendi Hinaya; Sofia Nur Kholidah
PRAJA: Jurnal Ilmiah Pemerintahan Vol 10 No 3 (2022): Edisi Oktober
Publisher : FISIP Universitas Muhammadiyah Sidenreng Rappang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55678/prj.v10i3.714

Abstract

The application of the E-LAPOR application is a forum to convey development aspirations or complaints from the community regarding the problems that are being felt and to increase two-way interaction between the community and the government in overseeing development programs. The purpose of this study is to analyze how the effectiveness of the application of E-LAPOR in the management of public service complaints in Bandung Regency. This study uses the theory of effectiveness according to Sutrisno who suggests that there are four variables that affect organizational effectiveness, environmental characteristics, characteristics and policies of management practices. This study uses descriptive qualitative research methods and data analysis techniques used are the Miles and Huberman models which include data reduction, data presentation, and drawing conclusions. The results of the study indicate that the application of the E-LAPOR application in Bandung Regency makes it easier for the public to submit complaints or reports on problems or issues in government agencies that are being felt. However, in its implementation it is not effective, seeing that there are still problems that occur. The suggestion given by the researcher is that the monitoring system needs to be developed again, such as making a new feature where Diskominfo can unify the follow-up of complaints or problems from the community to the realization stage.
Dinamika Penyelenggaraan Pemerintahan Daerah di Provinsi Jawa Barat Pasca Terbitnya Undang-Undang Nomor 23 Tahun 2014 Tentang Pemerintahan Daerah: The Dynamics of Local Government Administration in West Java Province Following the Enactment of Law No. 23 of 2014 on Local Government M Yahya Wahyudin; Syifa Nurul Rahima; Utang Rosidin
SIYASI: Jurnal Trias Politica Vol. 3 No. 1 (2025): Siyasi : Jurnal Trias Politica
Publisher : Prodi Hukum Tata Negara Fakultas Syariah dan Hukum UIN Sunan Gunung Djati Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/sjtp.v3i1.48008

Abstract

The implementation of Law Number 23 of 2014 concerning Regional Government has brought about fundamental changes in the structure of authority between the central government, provinces, and districts/cities. This study examines the dynamics of governance in West Java Province, with a focus on challenges, institutional responses, and intergovernmental synergy strategies. The results of the study indicate that West Java Province faces various problems, such as institutional unpreparedness, weak cross-government coordination, fiscal limitations, and fragmentation of information systems. Meanwhile, institutional responses indicate efforts to adjust structures and innovate public services, but have not been fully integrated with districts/cities. As a novelty, this study offers a strategic policy framework based on equitable asymmetric decentralization, including the formulation of regional capacity indicators, integration of planning information systems, and strengthening cross-regional collaboration. This research is expected to be a theoretical and practical contribution in formulating a model of regional governance that is adaptive and responsive to the local context.
Co-Authors M Yahya Wahyudin Sendi Hinaya Sofia Nur Kholidah Utang Rosidin