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PENGARUH KUALITAS PRODUK DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN (Studi Kasus Pada Dimsum Berkah Magetan) Usna Astuti; Moh. Gufron
Jurnal Cita Ekonomika Vol 17 No 1 (2023): Cita Ekonomika: Jurnal Ilmu Ekonomi
Publisher : Jurusan Ekonomi Pembangunan, FEB Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51125/citaekonomika.v17i1.6844

Abstract

The purpose of this study was to determine the effect of Product Quality and Service Quality on Customer Satisfaction Dimsum Berkah This type of research is a quantitative research with correlation. The population in this study are consumers who are taken in a period of one month, namely in April. So that the total population is 519 people. The research sample taken is 15% of the total population. The sampling technique used is simple random sampling. Data collection techniques in this study used a questionnaire or questionnaire. The analysis technique used in this study uses a regression model with the help of SPSS. The results showed that partially there is an effect of product quality on customer satisfaction. Furthermore, partially there is an effect of service quality on satisfaction. Simultaneously, there is an effect of product quality and service quality on customer satisfaction.
PENGARUH HARGA, LOKASI DAN VARIASI PRODUK TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN PADA SMOOTHIEVIBE TULUNGAGUNG Nita Putri Dwinanda; Maria Agatha Sri Widyanti Hastuti; Moh. Gufron
SOCIAL : Jurnal Inovasi Pendidikan IPS Vol. 6 No. 3 (2026)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia (P4I)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/social.v6i3.13171

Abstract

Increasing competition in the food and beverage industry encourages business owners to understand the factors that influence consumer purchasing decisions. Price, location, and product variety are among the factors that are believed to play an important role in encouraging consumers to make purchasing decisions. This study aimed to analyze the influence of price, location, and product variety on consumer purchasing decisions at Smoothievibe Tulungagung, both partially and simultaneously. This research employed a quantitative approach with an associative research design. Data were collected through questionnaires distributed to 100 respondents who were consumers of Smoothievibe Tulungagung and selected using an incidental sampling technique. The data were analyzed using SPSS through validity testing, reliability testing, classical assumption testing, multiple linear regression analysis, t-test, F-test, and coefficient of determination (R²). The results indicated that price had a positive and significant effect on purchasing decisions with a t-value of 4.021, location had a positive and significant effect on purchasing decisions with a t-value of 3.511, and product variety had a positive and significant effect on purchasing decisions with a t-value of 5.428. Simultaneously, price, location, and product variety significantly influenced consumer purchasing decisions. The coefficient of determination (R²) value of 0.537 indicates that 53.7% of the variation in purchasing decisions can be explained by these three variables, while the remaining 46.3% is influenced by other factors outside the scope of this study. Therefore, price, location, and product variety are important factors that should be considered in enhancing consumer purchasing decisions at Smoothievibe Tulungagung. ABSTRAK Persaingan yang semakin ketat dalam industri makanan dan minuman mendorong pelaku usaha untuk memahami faktor-faktor yang memengaruhi keputusan pembelian konsumen. Harga, lokasi, dan variasi produk merupakan beberapa faktor yang diduga berperan dalam mendorong konsumen untuk melakukan pembelian. Penelitian ini bertujuan untuk menganalisis pengaruh harga, lokasi, dan variasi produk terhadap keputusan pembelian konsumen pada Smoothievibe Tulungagung, baik secara parsial maupun simultan. Penelitian menggunakan pendekatan kuantitatif dengan jenis penelitian asosiatif. Data dikumpulkan melalui penyebaran kuesioner kepada 100 responden yang merupakan konsumen Smoothievibe Tulungagung dan dipilih menggunakan teknik incidental sampling. Analisis data dilakukan dengan bantuan aplikasi SPSS melalui uji validitas, uji reliabilitas, uji asumsi klasik, analisis regresi linear berganda, uji t, uji F, dan koefisien determinasi (R²). Hasil penelitian menunjukkan bahwa harga berpengaruh positif dan signifikan terhadap keputusan pembelian dengan nilai thitung sebesar 4,021, lokasi berpengaruh positif dan signifikan terhadap keputusan pembelian dengan nilai thitung sebesar 3,511, serta variasi produk berpengaruh positif dan signifikan terhadap keputusan pembelian dengan nilai thitung sebesar 5,428. Secara simultan, harga, lokasi, dan variasi produk berpengaruh signifikan terhadap keputusan pembelian konsumen. Nilai koefisien determinasi (R²) sebesar 0,537 menunjukkan bahwa 53,7% variasi keputusan pembelian dapat dijelaskan oleh ketiga variabel tersebut, sedangkan sisanya dipengaruhi oleh faktor lain di luar penelitian. Dengan demikian, harga, lokasi, dan variasi produk merupakan faktor penting yang perlu diperhatikan dalam meningkatkan keputusan pembelian konsumen pada Smoothievibe Tulungagung.  
PENGARUH FLASH SALE, LIVE SHOPPING, DAN FEAR OF MISSING OUT (FOMO) TERHADAP PEMBELIAN IMPULSIF DI PLATFORM TIKTOK PADA MAHASISWA PRODI PENDIDIKAN EKONOMI UNIVERSITAS BHINNEKA PGRI Santi Nurvita Sari; Moh. Gufron
SOCIAL : Jurnal Inovasi Pendidikan IPS Vol. 6 No. 3 (2026)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia (P4I)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/social.v6i3.13172

Abstract

Digital technology developments and social commerce have significantly influenced student shopping behavior. This study aims to analyze the effect of flash sales, live shopping, and fear of missing out (FOMO) on impulsive buying on the TikTok Shop platform among Economic Education students at Universitas Bhinneka PGRI. This associative quantitative study involved 156 student TikTok Shop users selected using purposive sampling. Data were collected via structured Likert scale questionnaires and analyzed using multiple linear regression in SPSS 25. Results revealed that flash sales had a positive and significant effect (p=0.000) and live shopping had a positive and significant effect (p=0.000) on impulsive buying. Conversely, FOMO had no significant partial effect (p=0.243) on impulsive buying. Simultaneously, all three independent variables significantly influenced impulsive buying (F=65.332; p=0.000), explaining 55.5% of the variance ("Adjusted " R^2=0.555). Sellers are advised to optimize limited-time promotions and live streaming interactions. ABSTRAK Perkembangan teknologi digital dan social commerce telah memengaruhi perilaku belanja mahasiswa secara signifikan. Penelitian ini bertujuan untuk menganalisis pengaruh flash sale, live shopping, dan fear of missing out (FOMO) terhadap impulsive buying di platform TikTok Shop pada mahasiswa Program Studi Pendidikan Ekonomi Universitas Bhinneka PGRI. Penelitian kuantitatif asosiatif ini melibatkan 156 mahasiswa pengguna TikTok Shop yang dipilih melalui teknik purposive sampling. Data dikumpulkan menggunakan kuesioner terstruktur skala Likert dan dianalisis menggunakan regresi linear berganda melalui program SPSS 25. Hasil penelitian menunjukkan bahwa flash sale berpengaruh positif dan signifikan (p=0,000) serta live shopping berpengaruh positif dan signifikan (p=0,000) terhadap impulsive buying. Sebaliknya, FOMO secara parsial tidak berpengaruh signifikan (p=0,243) terhadap impulsive buying. Secara simultan, ketiga variabel independen berpengaruh signifikan (F=65,332; p=0,000) dengan kontribusi pengaruh sebesar 55,5% ("Adjusted " R^2=0,555). Penjual disarankan mengoptimalkan penawaran berbasis durasi terbatas dan interaksi siaran langsung guna meningkatkan keputusan transaksi spontan.