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All Journal Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat Jurnal Ilmiah Dinamika Sosial
Afrian Agung Setiawan
Universitas Pendidikan Nasional
Religion Agriculture, Biological Sciences & Forestry Arts Education Social Sciences

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Membership Administration System & Online Service in Building the Quality of Service for the Customer Loyalty of Papaya Renon Afrian Agung Setiawan; A.A.N Eddy Supriyadinata Gorda; Lusia Adinda Dua Nurak
ABDIMAS: Jurnal Pengabdian Masyarakat Vol. 5 No. 2 (2022): ABDIMAS UMTAS: Jurnal Pengabdian Kepada Masyarakat
Publisher : LPPM Universitas Muhammadiyah Tasikmalaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (625.474 KB) | DOI: 10.35568/abdimas.v5i2.2679

Abstract

The era of Globalization with an increasingly advanced and technological civilization, requires that various sectors are expected to follow suit and take advantage of it. The government and private sectors are also adopting changes, as well as the evolving environmental demands of the industrial revolution 4.0 to further facilitate performance, increase productivity and more effective and efficient company operational activities. PT. Glory Retailindo is a company in the field of convenience good supply, utilizing technology in its operational activities, related to membership administration and online service. However, in its implementation, many problems occur, one of which is from the level of data integration and data updating (customer data updates) which are not optimal to the tracking and handover process of customer ordered goods which is still simple. Therefore, this study was conducted to find out how the membership administration system and online service papaya in building service quality and the impact of company service quality on customer loyalty. This research uses a descriptive qualitative approach method, where data can be obtained through observation, interviews, and documentation. The results showed that the implementation of the membership administration system and online service has not been optimally running, with a simple system, limited customer data storage space, handover and tracking of customer orders manually, so that the level of loss, data changes is either due to the influence of human error or system error. The quality of papaya fresh gallery service is upheld by the company both quality, speed, and product safety guarantees. The implementation of the membership administration system, online customer service needs to be improved and developed more optimally so that it is expected to be able to encourage the level of effectiveness and efficiency of the company.
STRATEGI KOMUNIKASI ADVOKASI DALAM PEMERATAAN VAKSINASI COVID-19 TERHADAP KEMAJUAN SEKTOR PARIWISATA DI BALI Afrian Agung Setiawan; Yohan Darung Jemaruk; Ni Luh Yulyana Dewi
Jurnal Ilmiah Dinamika Sosial Vol 6 No 2 (2022)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (375.4 KB) | DOI: 10.38043/jids.v6i2.3565

Abstract

Covid-19 menjadi tantangan terbesar dunia, dimana menyebabkan segala bidang sektor mengalami keterpurukan salah satunya adalah sektor pariwisata. Kondisi tersebut juga dialami oleh Indonesia, dimana Bali yang menjadi lokomotif industri pariwisata terbesar begitu sangat terdampak yang menyebabkan ekonomi masyarakat mati. Dalam mengatasi berbagai kondisi tersebut, maka pemerintah melakukan upaya melalui program vaksinasi. Dalam pengimplementasiannya tentu banyak tantangan, permasalahan yang dihadapi oleh pemerintah. Oleh karena itu penelitian dilakukan untuk mengetahui strategi komunikasi advokasi yang dilakukan pemerintah dalam percepatan program vaksinasi Covid-19 serta dampak dari adanya kebijakan program vaksinasi Covid-19 terhadap pariwisata Bali. Penelitian ini menggunakan metode pendekatan kualitatif dengan cara mendeskripsikan atau menguraikan terkait dengan strategi komunikasi advokasi dalam percepatan vaksinasi Covid 19. Model yang digunakan adalah studi kepustakaan (library research). Hasil penelitian menunjukan bahwa dalam pengimplemtasian terkait percepatan program vaksinasi Covid 19, pemerintah harus melakukan kolaborasi dengan unsur pentahelik, media digital, serta mampu merubah persepsi masyarakat dengan membangun kepercayaan publik. Pecepatan program vaksinasi Covid 19 secara merata mampu mengurangi tingkat angka orang terdampak Covid 19, memberikan akses bagi sektor pariwisata kembali menerima wisatawan melalui penerapan sertifikasi, protokol kesehatan yang ketat, dan menciptakan kebijakan baru bagi para pelaku perjalanan wisata. Bangkitnya sektor pariwisata di Bali, maka diharapkan mampu mendobrak dan mendorong kembali perekonomian masyarakat.
Co-Authors Anak Agung Ngurah Eddy Supriyadinata Gorda Lusia Adinda Dua Nurak Ni Luh Yulyana Dewi Yohan Darung Jemaruk