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Septiyani Putri Astutik
Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta
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Pengaruh Berita Kecelakaan Pesawat Terhadap Loyalitas Penumpang Lion Air Di Bandar Udara Haluoleo Kendari Wa Ode Yufilda Yunus; Septiyani Putri Astutik
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (908.838 KB) | DOI: 10.31316/jk.v6i1.2591

Abstract

AbstrakKetika mendengar berita kecelakaan pesawat, masyarakat terutama pelanggan setia Lion Air akan mengaitkan penyebab kecelakaan dengan manajemen operasi dan keselamatan, dan menimbulkan ketidakpercayaan emosional terhadap maskapai. Jika para pelanggan setia kehilangan kepercayaan terhadap perusahaan maka akan menyebabkan perusahaan kehilangan loyalitas pelanggannya dan hal ini akan mengakibatkan kerugian bagi perusahaan karna pelanggan yang kecewa akan berhenti membeli atau memakai jasa perusahaan tersebut dan beralih ke perusahaan lain serta memberitahu kepada orang lain dan akan berdampak pada citra perusahaan. Penelitian ini ditujukan untuk mengetahui adakah pengaruh berita kecelakaan pesawat pada loyalitas penumpang Lion Air dan seberapa besar pengaruhnya. Penelitian ini menggunakan metode penelitian kuantitatif dengan menyebarkan angket/kuesioner pada 100 responden.  Data yang didapatkan dari penyebaran kuesioner kemudian diuji dengan menggunakan uji regresi linier sederhana dan uji koefisien determinasi R memakai aplikasi SPSS 25.0. Berdasarkan hasil pengujian regresi linier sederhana, koefisien regresi dari Berita Kecelakaan (X) adalah 0,533. Artinya arah pengaruh variabel X pada Y positif atau searah serta diketahui skor signifikansinya 0,000 yang artinya dibawah 0,05 artinya bisa ditarik kesimpulan bahwasanya ada pengaruh secara signifikan antara pengaruh berita kecelakaan pesawat terhadap loyalitas penumpang dan didasarkan pada hasil pengujian koefisien determinasi, skor R square senilai 0,457 yang artinya pengaruh variabel Berita Kecelakaan pada variabel Loyalitas Penumpang Lion Air sebesar 45,7%.Kata kunci: Berita kecelakaan pesawat, loyalitas pelanggan, Lion Air AbstractWhen hearing the news of the plane crash, the public, especially Lion Air's loyal customers, will attribute the cause of the accident to operations management and safety, and create emotional distrust of the airline. If loyal customers lose confidence in the company, it will cause the company to lose customer loyalty and this will result in losses for the company because disappointed customers will stop buying or using the company's services and switch to other companies and notify others and will have an impact on the company's image. This research is aimed at finding out whether the influence of the news of the plane crash on the loyalty of Lion Air passengers and how much influence it has. This study used quantitative research methods by distributing questionnaires to 100 respondents. The data obtained from the spread of the questionnaire was then tested using a simple linear regression test and an R determination coefficient test using the SPSS 25.0 application. Based on the results of a simple linear regression test, the regression coefficient of accident news (X) is 0.533. This means that the direction of influence of variable X on Y is positive or unidirectional and known significance score of 0.000 which means below 0.05 means that it can be concluded that there is a significant influence between the influence of plane crash news on passenger loyalty and based on the results of the determination coefficient test, the R square score is worth 0.457 which means the influence of the Accident News variable on the Lion Air Passenger Loyalty variable of 45.7%.Keywords: Airplane accident news, customer loyalty, Lion Air
Analisis Tingkat Kepuasan Penumpang Di Terminal Domestik Bandar Udara Internasional Adi Soemarmo Boyolali Dengan Metode Customer Satisfaction Index Salsa Khoirunnisa; Septiyani Putri Astutik
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (575.595 KB) | DOI: 10.31316/jk.v6i1.2682

Abstract

Abstrak Pertumbuhan sektor penerbangan di Indonesia sangatlah pesat, salah satu contoh bandar udara yang mengalami pertumbuhan adalah bandar udara Adi Soemarmo Surakarta, namun adanya pertumbuhan penumpang mengharuskan PT. Angkasa Pura 1 selaku operator melakukan peningkatan kualitas pelayanan untuk penumpang, salah satunya adalah pengembangan fasilitas terminal penumpang Bandara Adi Soemarmo tahun 2021, namun Adanya peningkatan tersebut masih belum diimbangi dengan perbaikan di fasilitas fasilitas lain sehingga nila indeks kepuasan nya masih belum berada di level yang baik. Penelitian dilakukan untuk Mengetahui Tingkat Kepuasan Penumpang  di Terminal Domestik Bandar Udara Internasional Adi Soemarmo pada periode tahun 2021 menggunakan metode kuantatif melalui Customer Satisfaction Index. Hasil penelitian menunjukan bahwa Nilai CSI Bandar Udara Adi Soemarmo tahun 2021 turun menjadi 4.23 dimana sebelumnya pada tahun 2020 memperoleh 4.75 hal tersebut dipengaruhi oleh nilai variable aksesibilitas yang masih rendah dengan nilai rata – rata 3.97Kata Kunci : Indeks kepuasan penumpang, terminal domestik, Bandara Adi SoemarmoAbstractThe growth of the aviation sector in Indonesia is very highly, one example of an airport that is experiencing growth is the Adi Soemarmo airport in Surakarta, but the growth in passengers requires PT. Angkasa Pura 1 as the operator improves the quality of service for passengers, one of which is the development of the Adi Soemarmo Airport passenger terminal facility in 2021, but this increase has not been matched by improvements in other facilities. The study was conducted to determine the level of passenger satisfaction at the Adi Soemarmo International Airport Domestic Terminal in the period 2021 Customer Satisfaction Index Method. The results showed that the CSI value of Adi Soemarmo Airport in 2021 fell to 4.23 where previously in 2020 it was 4.75, this was influenced by the value of the accessibility variable which was still low with an average value of 3.97Keywords: Passenger satisfaction index, domestic terminal, Adi Airport Soemarmo
Penerapan prinsip-Prinsip Good Corporate Governance (GCG) Pada PT. Angkasa Pura II (Studi Pada Bandara Kualanamu Medan) Petrizia Khairul; Septiyani Putri Astutik
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (758.242 KB) | DOI: 10.31316/jk.v6i1.2807

Abstract

AbstrakPT Angkasa Pura II merupakan salah satu perusahaan BUMN di Indonesia. Komitmen penerapan GCG merupakan hal yang mutlak bagi PT. Angkasa Pura II. Hal tersebut dilakukan melalui penguatan infrastruktur yang dimiliki dan secara berkesinambungan meningkatkan sistem dan prosedur untuk mendukung efektivitas pelaksanaan GCG. Angkasa Pura II berkomitmen untuk menerapkan prinsip-prinsip GCG yakni Transparansi, Independensi, Akuntabilitas, Pertanggungjawaban, Kemandirian dan Kewajaran sebagai dasar peningkatan kinerja Perusahaan. Tujuan dari penelitian ini menggambarkan pelaksanaan good corporate governance di PT Angkasa Pura II Bandar Udara Internasional Kulanamu Medan. Metode yang digunakan dalam penelitian ini adalah metode penelitian deskritif kualitatif. Hasil penelitian menunjukkan bahwa pelaksanaan Good Corporate Governance di PT Angkasa Pura II Bandar Udara Internasional Kualanamu Medan telah berjalan optimal. Good Corporate Governance yang terdiri dari prinsip transparansi, akuntabilitas, responsibilitas, independensi, kesetaraan dan kewajaran telah dipenuhi PT Angkasa Pura II Bandar Udara Internasional Kualanamu melalui penerapan di lingkungan kerja.Kata Kunci: PT Angkasa Pura II, Prinsip-Prinsip GCG AbstractPT Angkasa Pura II is one of the state-owned companies in Indonesia. The commitment to implementing GCG is an absolute must for PT. Angkasa Pura II. This is done through strengthening the infrastructure owned and continuously improving systems and procedures to support the effectiveness of GCG implementation. Angkasa Pura II is committed to implementing GCG principles, namely Transparency, Independence, Accountability, Accountability, Independence and Fairness as the basis for improving the Company's performance. The purpose of this study illustrates the implementation of good corporate governance at PT Angkasa Pura II Kulanamu International Airport Medan. The method used in this study is a qualitative descriptive research method. The results showed that the implementation of Good Corporate Governance at PT Angkasa Pura II Kualanamu International Airport Medan has run optimally. Good Corporate Governance which consists of the principles of transparency, accountability, responsibility, independence, equality and fairness has been fulfilled by PT Angkasa Pura II Kualanamu International Airport through application in the work environment.Keywords: PT. Angkasa Pura II, Principles GCG
The Influence of Flight Delays on Nam Air Airlines on Interest in Purchasing Tickets at Iskandar Pangkalan Bun Airport, Central Kalimantan Yan Syahni; Septiyani Putri Astutik
AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Vol 2, No 1 (2023): January 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/aurelia.v2i1.291

Abstract

Because the Unitary State of the Republic of Indonesia is a very large archipelagic country with many islands, inter-island travel requires a mode of transportation. The rapid population growth demands the development of transportation as a means to assist people in meeting their needs. This encourages the public and private sectors to build effective transportation facilities. As a result of these developments, airlines often make mistakes such as flight delays. NAM AIR is one of the private airlines that often delays flights at Iskandar Pangkalan Bun Airport, Central Kalimantan. The purpose of this study was to determine the effect of flight delays on the intention to buy tickets for NAM AIR airlines and how much influence they have on purchasing intentions for NAM AIR airlines. Data collection was carried out by distributing questionnaires in this quantitative study using a purposive sampling technique and a sample of 100 respondents. Using SPSS 21, Descriptive Test, Simple Classical Assumption Test, and Hypothesis Test (T-T) were used for data analysis. Based on the calculated T value of 4.557 and T table of 1.660, the H1 hypothesis is accepted. This shows that the independent variable (flight delay) has an effect on the dependent variable (ticket purchase intention) on the NAM AIR airline at Iskandar Pangkalan Bun Airport, Central Kalimantan. The R Square value of 0.176 indicates that the flight delay variable has an effect of 17.6% on the interest in buying NAM AIR airline tickets at Iskandar Pangkalan Bun, Central Kalimantan.
The Impact of Standard Operating Procedures on Lost and Found Unit Officer Services to Garuda Indonesia Airline Passengers at Supadio Pontianak International Airport Haries Nurcahya; Septiyani Putri Astutik
AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Vol 2, No 1 (2023): January 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/aurelia.v2i1.277

Abstract

Lost and Found is a unit that handles problems with passenger luggage, including loss, damage, and finding of goods with various strategies that will be carried out by lost and found unit officers to gain the trust of passengers who have chosen transportation, so that if luggage damage occurs, the lost and found unit will take care of it. Standard Operating Procedures are a series of instructions used to solve a problem. Therefore, standard operating procedures are very useful for the work of lost and found unit officers to avoid mistakes, delays, obstructions in the process of carrying out their work. This study aims to determine whether there is influence and how much influence standard operating procedures have on the service of lost and found unit officers to Garuda Indonesia airline passengers at Supadio Pontianak International Airport. The research method used in this study is a sequential mixed method with a sequential explonatory type. Data collection techniques in this study used questionnaires, interviews, observation, documentation and research sites at the Lost and Found unit of PT. Gapura Angkasa on the Garuda Indonesia airline at Supadio Pontianak International Airport. The results of the t test show that the independent variable (X) has a significant effect on the dependent variable (Y) with a significant value of 0.000 ≤ α 0.05, and the results of the coefficient of determination test (R2) show that the magnitude of the effect of the independent variable (X) on the dependent (Y) with the magnitude of the effect reaching 70.4% indicates that standard operating procedures are an important role for lost and found unit officers in serving passengers and 29.6% are influenced by other variables outside of this study.
The Effect of Work Discipline on Employee Performance Apron Movement Control (AMC) at Umbu Mehang Kunda Waingapu Airport, East Sumba Wiligis Aditya Harumbaha; Septiyani Putri Astutik
QISTINA: Jurnal Multidisiplin Indonesia Vol 2, No 1 (2023): June 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/qistina.v2i1.559

Abstract

Umbu Mehang Kunda Airport is one of the Airport Service Unit (UPBU) airports located in the city of Waingapu, East Sumba district, East Nusa Tenggara Province, Indonesia. The purpose of this study is to find out whether work discipline affects the performance of Apron Movement Control (AMC) employees at Umbu Mehang Kunda Waingapu Airport, and how much work discipline affects the performance of Apron Movement Control (AMC) employees at Umbu Mehang Kunda Waingapu Airport, Sumba. East. This research uses quantitative methods in an effort to test the hypotheses that have been prepared. To find out the effect of work discipline on the performance of Apron Movement Control (AMC) employees at Umbu Mehang Kunda Waingapu Airport, a questionnaire was carried out to 40 respondents consisting of officers from the Ground Handling, Customer Service, Pkp-Pk, and Atc units who coordinated with Apron Movement Control (AMC) officers who are the object of this research, then the results of the respondents' answers are convected using a Likert scale and calculated using the SPSS program. Based on the T test results of this study that there is an influence of Work Discipline on Employee Performance Apron Movement Control (AMC) at Umbu Mehang Kunda Waingapu Airport, East Sumba. Judging from the results of the tcount calculation of 6.323 above compared to ttable which is 2.024 at a significant level of 5%, so t count t table. Based on the results of these calculations, it was also obtained that the coefficient of determination (R2) was 0.513 that there was an effect of the Work Discipline variable on the Employee Performance variable of 51.3% and the remaining 48.7% was influenced by other factors which in this case were not examined.
The Effect of Motivation and Work Environment on Employee Performance at PT. Gapura Angkasa at Lombok International Airport Dhita Nilma Rizkillah; Septiyani Putri Astutik
QISTINA: Jurnal Multidisiplin Indonesia Vol 2, No 1 (2023): June 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/qistina.v2i1.490

Abstract

Advances in technology and information development affect a performance achievement. Employee performance can be influenced by motivation. In addition to motivation, employee performance is also influenced by the work environment. One of the main problems in human resources is how to improve the performance of employees. This study used a quantitative method by distributing questionnaires. The questionnaire in this study was distributed to 46 respondents. This study used data analysis techniques, namely instrument testing, classical assumption testing, regression analysis and hypothesis testing. The results of this study are that there is a joint influence between motivation and work environment on the performance of employees of PT. Gapura Angkasa at Lombok International Airport. This is reinforced by the results of the calculation of the coefficient of determination where R is 0.768 with R2 of 58.9%.
The Influence of Self Service Technology on Passenger Satisfaction at General Ahmad Yani International Airport Semarang Benny Michael Sihombing; Septiyani Putri Astutik
QISTINA: Jurnal Multidisiplin Indonesia Vol 2, No 1 (2023): June 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/qistina.v2i1.522

Abstract

PT. Angkasa Pura I as the manager of Semarang General Ahmad Yani International Airport always strives to improve its services which is manifested by self-service. Self service technology is used to serve passenger check-in independently so it is very easy to use and saves time. The conveniences provided by implementing self-check-in are certainly very influential on passenger satisfaction. This study used a quantitative method by distributing questionnaires. The questionnaire in this study was distributed to all passengers at General Ahmad Yani International Airport in Semarang with a total of 100 respondents. This study used data analysis techniques, namely instrument testing, classical assumption testing, simple regression analysis and hypothesis testing. The results of this study are that there is an effect of self-service technology on passenger satisfaction at Jenderal Ahmad Yani International Airport, Semarang. This is reinforced by the results of the calculation of the coefficient of determination where R is 0.893 with R2 of 79.7%.
The Effect of Access and Facilities of Drop Zone Area on Passenger Satisfaction at Sultan Hasanuddin International Airport Makassar Riska Wulandari; Septiyani Putri Astutik
AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Vol 2, No 2 (2023): July 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/aurelia.v2i2.709

Abstract

Access and drop zone facilities are very important things that must be considered by every airport, including Sultan Hasanuddin Makassar Airport. From the observations made by researchers, there are still passengers who complain about the distance to the drop zone access area to the terminal and the availability of trolly facilities in the Drop Zone Area which have not been provided by the management of Sultan Hasanuddin Makassar International Airport. This study aims to 1) determine the effect of access on passenger satisfaction at Sultan Hasanuddin International Airport Makassar, 2) determine the effect of Drop Zone Area facilities on passenger satisfaction at Sultan Hasanuddin International Airport Makassar Drop Zone Area services, 3) determine the effect of access and facilities Drop Zone Area on passenger satisfaction at Sultan Hasanuddin International Airport Makassar, 4) determine the influence of access and Drop Zone Area facilities on passenger satisfaction at Sultan Hasanuddin International Airport Makassar. This research uses quantitative methods. This research was carried out in the period 1 June - 1 July 2023 with the object of research in the departure area of Sultan Hasanuddin Makassar International Airport. The research sample was determined by 100 respondents. The research data were analyzed using multiple linear regression analysis with the help of IBM SPSS version 22 software. The results of this study indicate that there is a positive effect of access on passenger satisfaction at Sultan Hasanuddin International Airport. Meanwhile this study shows that there is a positive effect of the drop zone facility on passenger satisfaction at Sultan Hasanuddin International Airport. This research also shows that the provision of airport drop zone facilities is inseparable from passenger expectations, so this is a serious part of fulfilling passenger satisfaction. Meanwhile, together they have a positive and significant effect on passenger satisfaction at Sultan Hasanuddin Makassar International Airport. Then these results show that access and drop zone facilities affect passenger satisfaction at Sultan Hasanuddin Makassar Airport by 83.5%.
Analisis Kepuasan Penumpang pada Fasilitas Ruang Tunggu Bandar Udara Tebelian Sintang Kalimantan Barat Yohanes Kristian Tomos; Septiyani Putri Astutik
MOTEKAR: Jurnal Multidisiplin Teknologi dan Arsitektur Vol 1, No 2 (2023): November 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/motekar.v1i2.1061

Abstract

Pengembangan Disektor perhubungan harus ditunjang dengan pengembangan, pemeliharaan, dan penyediaaan fasilitas-fasilitas jasa perhubungan udara termasuk bandar udara. Salah satu fasilitas di Bandar Udara Tebelian Sintang adalah ruang tunggu yang merupakan tempat berkumpulnya penumpang saat sebelum keberangkatan seperti tempat duduk, televisi (TV), koran, AC (Air Conditioner), ruangan untuk perokok, toilet, layanan informasi penerbangan dan lain-lain. Desain penelitian adalah suatu strategi untuk mencapai tujuan penelitian yang telah di tetapkan dan berperan sebagai pedoman atau penuntun penelitian pada seluruh proses penelitian. Jenis penelitian ini adalah penelitian kualitatif Berdasarkan data dari hasil penelitian yang diambil dari observasi dan wawancara dari beberapa informan/narasumber yang sudah dilakukan selama melakukan penelitian kinerja dari setiap unit yang mengawasi dan bertanggu jawab atas fasilitas ada beberapa proses , yang pertama dalam melakukan kegiatan operasional terhadap fasilitas ruang tunggu, yang dimana dibandar Udara Tebelian Sintang ada beberapa unit penunjang pelayanan penumpang dibandar udara tebelian Sintang. Berdasarkan hasil penelitian yang terdahulu dapat diketahui bahwa kepuasan penumpang pada fasilitas Ruang Tunggu berpengaruh positif dan signifikan terhadap kepuasan penumpang di Bandar Udara Tebelian Sintang Kalimantan Barat. Upaya petugas dari setiap unitnya yang berperan dalam menjaga kebersihan, kenyamanan dan kemanaan pada fasilitas Ruang Tunggu dan fasilitas lain nya dibandar udara Tebelian Sintang secara umum telah dijalankan dengan baik dan sudah sesuai dengan Standard Operational Prosedur (SOP). Dalam mejalankan tugasnya petugas dari berbagai unit seperti unit Pelayanan dan Kerjasama, Cleaning Service, teknisi listrik, teknisi pembangunan dan landasan dan AVCES sangatlah berperan penting untuk melakukan kegiatan operasional terhadap kebersihan, kenyamana, dan keamanan Fasilitas ruang tunggu dan Fasilitas lainya. Oleh sebab itu koordinasi dan kerjasama antar unit yang bertugas dan bertanggungjawab yang ada dibandar Udara Tebelian harus baik dan cepat agar memberikan kebersihan dan kenyaman serta keamanan bagi para penumpang yang ada di Bandar udara Tebelian Sintang.
Co-Authors Agung Yoga Hermawan Arya Satya Putra Anugrah Benny Michael Sihombing Dhita Nilma Rizkillah Fera Yunika Haries Nurcahya Petrizia Khairul Riska Wulandari Salsa Khoirunnisa Wa Ode Yufilda Yunus Wiligis Aditya Harumbaha Yan Syahni Yohanes Kristian Tomos