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Septiyani Putri Astutik
Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta
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Analisis Penggunaan Perala Tan Apron Movement Control (AMC) dalam Mendukung Keselamatan Penerbangan di Bandar Udara Internasional Juanda Surabaya Arya Satya Putra Anugrah; Septiyani Putri Astutik
Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa Vol. 5 No. 4 (2023): Desember : Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa
Publisher : Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jurnalmahasiswa.v5i4.772

Abstract

In the airport there is one important unit which is Apron Movement Control (AMC) as the person in charge of flight operations at the airport. Its performance is good greatly influences the success of a flight. Supporting equipment owned AMC units must be used and maintained as well as possible to do a good job also. Some negligence in not using mandatory equipment when in the field is also common occurred especially at Juanda Airport in Surabaya. This research uses a type of research with a qualitative descriptive method. For To get answers from the research, the researcher creates a research design. Qualitative research is research used to investigate, discover, describe, and explain the quality of influence that cannot be explained, measured or described through a quantitative approach. The research results show that all AMC unit officers understand and are capable operate equipment well, tasks can be done well with the equipment it is complete and suitable for use. Officers can guarantee successful safety although it cannot be denied that the success of this flight depends on readiness and discipline of officers in carrying out themcontrolling etc.
Peran Petugas Apron Movement Control (AMC) PT Angkasa Pura I Dalam Menangani Peningkatan Traffic Operasi Penerbangan Di Bandar Udara Internasional Juanda Agung Yoga Hermawan; Septiyani Putri Astutik
Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa Vol. 5 No. 4 (2023): Desember : Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa
Publisher : Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jurnalmahasiswa.v5i4.776

Abstract

The role of PT Angkasa Pura I Apron Movement Control (Amc) officers in handling the increase in flight operation traffic at Juanda International Airport, Surabaya, is to have an impact on the smooth running of flight operations, especially when there is an increase in flight operation traffic in the apron area. This research aims to 1). Understand the duties/roles of PT Angkasa Pura I Apron Movement Control (AMC) officers in handling the increase in Flight Operations Traffic at Juanda International Airport, Surabaya, East Java.2). Knowing the strategy and configuration used by the apron movement control (AMC) unit in handling increased flight operation traffic. 3). Knowing the obstacles faced by PT Angkasa Pura I Apron Movement Control (AMC) officers when experiencing an increase in Flight Operational Traffic at the International Airport Juanda Surabaya, East Java. This research was conducted at Juanda International Airport, Surabaya, this type of research uses qualitative methods, the data source in this research uses secondary data and primary data, data collection techniques use observation, interviews, documentation, literature study. Test the validity of the data using angulation techniques, data analysis techniques, data reduction, data presentation, verification and conclusions. The results of this research show that 1) handling the increase in flight operation traffic at Juanda International Airport, Surabaya, has an impact on smooth flight operations, especially when there is an increase in flight operation traffic in the apron area, 2) The configuration implemented is in accordance with MOSAMC/ KEP.DU.28/ OM.07/2021 which relates to Airside Service Operational Standards (Manual of Standard Airside Operation), which includes plotting aircraft parking, use of temporary parking stands, placement of aircraft parking outside of normal parking conditions, repositioning of aircraft parking , supervision of ground support equipment, aircraft parking guidance procedures using VDGS/ADGS.3). Experiencing a lack of handling efficiency and there could be a lack of maximum handling in dealing with flight operations traffic activities when it increases in the airside area/apron area both from terminal 1 and terminal 2 at Juanda International Airport, Surabaya, East Java.
Analisis Proses Kerja Petugas Aviation Security (Avsec) dalam Meningkatkan Keamanan Penerbangan di Bandar Udara Internasional Adisutjipto Yogyakarta Fajar Rio Hendra; Septiyani Putri Astutik
Jurnal Kewarganegaraan Vol 9 No 2 (2025): Desember 2025
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i3.4100

Abstract

Abstrak Sumber daya manusia merupakan salah satu faktor yang sangat menentukan bagi keberhasilan atau kegagalan organisasi dalam mencapai tujuan. Manusia berperan sebagai penggerak dan penentu jalannya sebuah organisasi. Organisasi tidak akan berjalan tanpa peran manusia, meskipun berbagai faktor yang dibutuhkan tersedia. Oleh karena itu organisasi harus memberi perhatian yang baik terhadap sumber daya manusia yang dimilikinya, agar organisasi memiliki produktivitas yang tinggi. Salah satu faktor yang mempengaruhi tingkat keberhasilan suatu organisasi adalah kinerja sumber daya manusia atau karyawannya. Tujuan penelitian ini yaitu mengetahui peran petugas aviation security dalam meningkatkan keamanan di Bandar Udara Internasional Adisutjipto Yogyakarta dan mengetahui kendala yang dihadapi oleh perugas aviation security dalam meningkatkan keamanan di Bandar Udara Internasional Adisutjipto Yogyakarta. Desain penelitian adalah deskriptif dengan pendekatan kualitatif. Data Primer yang digunakan dalam penelitian adalah data hasil wawancara dan hasil observasi. Data sekunder berupa data laporan informasi dari Bandar Udara Internasional Adisutjipto Yogyakarta. Hasil penelitian menunjukkan bahwa peran petugas AVSEC dalam menjamin keamanan dan keselamatan penerbangan, yaitu memeriksa penumpang yang akan memasuki pesawat, memeriksa cabin crew, mengawasi kontrol ke sisi udara, memeriksa penumpang pesawat yang akan transit dan transfer, mengawasi jalur menuju pesawat, menertibkan kargo dan memeriksa barang-barang ilegal. Kendala yang dihadapi oleh petugas AVSEC saat pemeriksaan menemukan benda atau barang bawaan penumpang yang dapat membahayakan keselamatan penerbangan. Kata Kunci: Petugas Aviation Security, Keamanan Penerbangan, Bandar Udara Internasional Adisutjipto Yogyakarta Abstract Human resources are one of the most decisice factors for the success or failure of an organization in achieving its goals. Humans play a role in driving and determining the course of an organization. Organizations will not run without the role of humans, even though various required factor are available. Therefore, the organization must pay good attention to its human resources, so that the organization has high productivity. One of the factors that influence the level of success of an organization is the performance of its human resources of employees. The purpose of this studi is to determine the role of aviation security officers in improving security at Yogyakara Adisutjipto International Airport and to find out the obstacles faced by aviation security officers in improving security at Yogyakarta Adisutjipto International Airport. The research design is descriptive with a qualitative approach. Primary data used in this research is data from interviews and observations. Secondary data in the form of informatioan report data from Yogyakarta Adisutjipto International Airport. The results showed that the role of AVSEC officers in ensuring flight security and safety, namely checking passengers who would enter the plane, checking cabin crew, supervising controls to the air side, checking airplane passengers who would transit and transfer, overseeing the route to the plane, controlling cargo and checking illegal goods. Obstacles faced by AVSEC officers during inspections found object or passanger luggage that could endanger flight safety. Keywords: Aviation Security Officer, Aviation Security, Yogyakarta Adisutjipto International Yogyakarta
Pengaruh Berita Kecelakaan Pesawat Terhadap Loyalitas Penumpang Lion Air Di Bandar Udara Haluoleo Kendari Wa Ode Yufilda Yunus; Septiyani Putri Astutik
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i1.2591

Abstract

AbstrakKetika mendengar berita kecelakaan pesawat, masyarakat terutama pelanggan setia Lion Air akan mengaitkan penyebab kecelakaan dengan manajemen operasi dan keselamatan, dan menimbulkan ketidakpercayaan emosional terhadap maskapai. Jika para pelanggan setia kehilangan kepercayaan terhadap perusahaan maka akan menyebabkan perusahaan kehilangan loyalitas pelanggannya dan hal ini akan mengakibatkan kerugian bagi perusahaan karna pelanggan yang kecewa akan berhenti membeli atau memakai jasa perusahaan tersebut dan beralih ke perusahaan lain serta memberitahu kepada orang lain dan akan berdampak pada citra perusahaan. Penelitian ini ditujukan untuk mengetahui adakah pengaruh berita kecelakaan pesawat pada loyalitas penumpang Lion Air dan seberapa besar pengaruhnya. Penelitian ini menggunakan metode penelitian kuantitatif dengan menyebarkan angket/kuesioner pada 100 responden.  Data yang didapatkan dari penyebaran kuesioner kemudian diuji dengan menggunakan uji regresi linier sederhana dan uji koefisien determinasi R memakai aplikasi SPSS 25.0. Berdasarkan hasil pengujian regresi linier sederhana, koefisien regresi dari Berita Kecelakaan (X) adalah 0,533. Artinya arah pengaruh variabel X pada Y positif atau searah serta diketahui skor signifikansinya 0,000 yang artinya dibawah 0,05 artinya bisa ditarik kesimpulan bahwasanya ada pengaruh secara signifikan antara pengaruh berita kecelakaan pesawat terhadap loyalitas penumpang dan didasarkan pada hasil pengujian koefisien determinasi, skor R square senilai 0,457 yang artinya pengaruh variabel Berita Kecelakaan pada variabel Loyalitas Penumpang Lion Air sebesar 45,7%.Kata kunci: Berita kecelakaan pesawat, loyalitas pelanggan, Lion Air AbstractWhen hearing the news of the plane crash, the public, especially Lion Air's loyal customers, will attribute the cause of the accident to operations management and safety, and create emotional distrust of the airline. If loyal customers lose confidence in the company, it will cause the company to lose customer loyalty and this will result in losses for the company because disappointed customers will stop buying or using the company's services and switch to other companies and notify others and will have an impact on the company's image. This research is aimed at finding out whether the influence of the news of the plane crash on the loyalty of Lion Air passengers and how much influence it has. This study used quantitative research methods by distributing questionnaires to 100 respondents. The data obtained from the spread of the questionnaire was then tested using a simple linear regression test and an R determination coefficient test using the SPSS 25.0 application. Based on the results of a simple linear regression test, the regression coefficient of accident news (X) is 0.533. This means that the direction of influence of variable X on Y is positive or unidirectional and known significance score of 0.000 which means below 0.05 means that it can be concluded that there is a significant influence between the influence of plane crash news on passenger loyalty and based on the results of the determination coefficient test, the R square score is worth 0.457 which means the influence of the Accident News variable on the Lion Air Passenger Loyalty variable of 45.7%.Keywords: Airplane accident news, customer loyalty, Lion Air
Analisis Tingkat Kepuasan Penumpang Di Terminal Domestik Bandar Udara Internasional Adi Soemarmo Boyolali Dengan Metode Customer Satisfaction Index Salsa Khoirunnisa; Septiyani Putri Astutik
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i1.2682

Abstract

Abstrak Pertumbuhan sektor penerbangan di Indonesia sangatlah pesat, salah satu contoh bandar udara yang mengalami pertumbuhan adalah bandar udara Adi Soemarmo Surakarta, namun adanya pertumbuhan penumpang mengharuskan PT. Angkasa Pura 1 selaku operator melakukan peningkatan kualitas pelayanan untuk penumpang, salah satunya adalah pengembangan fasilitas terminal penumpang Bandara Adi Soemarmo tahun 2021, namun Adanya peningkatan tersebut masih belum diimbangi dengan perbaikan di fasilitas fasilitas lain sehingga nila indeks kepuasan nya masih belum berada di level yang baik. Penelitian dilakukan untuk Mengetahui Tingkat Kepuasan Penumpang  di Terminal Domestik Bandar Udara Internasional Adi Soemarmo pada periode tahun 2021 menggunakan metode kuantatif melalui Customer Satisfaction Index. Hasil penelitian menunjukan bahwa Nilai CSI Bandar Udara Adi Soemarmo tahun 2021 turun menjadi 4.23 dimana sebelumnya pada tahun 2020 memperoleh 4.75 hal tersebut dipengaruhi oleh nilai variable aksesibilitas yang masih rendah dengan nilai rata – rata 3.97Kata Kunci : Indeks kepuasan penumpang, terminal domestik, Bandara Adi SoemarmoAbstractThe growth of the aviation sector in Indonesia is very highly, one example of an airport that is experiencing growth is the Adi Soemarmo airport in Surakarta, but the growth in passengers requires PT. Angkasa Pura 1 as the operator improves the quality of service for passengers, one of which is the development of the Adi Soemarmo Airport passenger terminal facility in 2021, but this increase has not been matched by improvements in other facilities. The study was conducted to determine the level of passenger satisfaction at the Adi Soemarmo International Airport Domestic Terminal in the period 2021 Customer Satisfaction Index Method. The results showed that the CSI value of Adi Soemarmo Airport in 2021 fell to 4.23 where previously in 2020 it was 4.75, this was influenced by the value of the accessibility variable which was still low with an average value of 3.97Keywords: Passenger satisfaction index, domestic terminal, Adi Airport Soemarmo
Penerapan prinsip-Prinsip Good Corporate Governance (GCG) Pada PT. Angkasa Pura II (Studi Pada Bandara Kualanamu Medan) Petrizia Khairul; Septiyani Putri Astutik
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i1.2807

Abstract

AbstrakPT Angkasa Pura II merupakan salah satu perusahaan BUMN di Indonesia. Komitmen penerapan GCG merupakan hal yang mutlak bagi PT. Angkasa Pura II. Hal tersebut dilakukan melalui penguatan infrastruktur yang dimiliki dan secara berkesinambungan meningkatkan sistem dan prosedur untuk mendukung efektivitas pelaksanaan GCG. Angkasa Pura II berkomitmen untuk menerapkan prinsip-prinsip GCG yakni Transparansi, Independensi, Akuntabilitas, Pertanggungjawaban, Kemandirian dan Kewajaran sebagai dasar peningkatan kinerja Perusahaan. Tujuan dari penelitian ini menggambarkan pelaksanaan good corporate governance di PT Angkasa Pura II Bandar Udara Internasional Kulanamu Medan. Metode yang digunakan dalam penelitian ini adalah metode penelitian deskritif kualitatif. Hasil penelitian menunjukkan bahwa pelaksanaan Good Corporate Governance di PT Angkasa Pura II Bandar Udara Internasional Kualanamu Medan telah berjalan optimal. Good Corporate Governance yang terdiri dari prinsip transparansi, akuntabilitas, responsibilitas, independensi, kesetaraan dan kewajaran telah dipenuhi PT Angkasa Pura II Bandar Udara Internasional Kualanamu melalui penerapan di lingkungan kerja.Kata Kunci: PT Angkasa Pura II, Prinsip-Prinsip GCG AbstractPT Angkasa Pura II is one of the state-owned companies in Indonesia. The commitment to implementing GCG is an absolute must for PT. Angkasa Pura II. This is done through strengthening the infrastructure owned and continuously improving systems and procedures to support the effectiveness of GCG implementation. Angkasa Pura II is committed to implementing GCG principles, namely Transparency, Independence, Accountability, Accountability, Independence and Fairness as the basis for improving the Company's performance. The purpose of this study illustrates the implementation of good corporate governance at PT Angkasa Pura II Kulanamu International Airport Medan. The method used in this study is a qualitative descriptive research method. The results showed that the implementation of Good Corporate Governance at PT Angkasa Pura II Kualanamu International Airport Medan has run optimally. Good Corporate Governance which consists of the principles of transparency, accountability, responsibility, independence, equality and fairness has been fulfilled by PT Angkasa Pura II Kualanamu International Airport through application in the work environment.Keywords: PT. Angkasa Pura II, Principles GCG
Pengaruh Pelayanan Staf Lost and Found PT Gapura Angkasa terhadap Citra Maskapai Garuda Indonesia di Bandar Udara Internasional Jendral Ahmad Yani Semarang Muhammad Rafli Harsya Ramadhan; Septiyani Putri Astutik
Ground Handling Dirgantara Vol 8 No 1 (2026): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v8i1.2018

Abstract

The competitive aviation industry demands full attention to service quality, including baggage delay, which is crucial for image building. This study aims to analyze the influence of PT Gapura Angkasa's Lost and Found service unit on Garuda Indonesia's image at General Ahmad Yani Airport in Semarang. This study draws on the SERVQUAL service quality theory and the concept of corporate image. The study used a quantitative approach with a survey design. Data were collected through questionnaires from 65 passengers selected using purposive sampling. Data were then tested for validity, reliability, and classical assumptions, and analyzed using simple linear regression. The results showed a positive and significant effect, with a regression equation of Y = 3.741 + 0.720X and a contribution of 78.6%. It was concluded that, despite being managed by a third party, passengers still perceive this service as the airline's responsibility, making improving its quality an effective strategy for maintaining a positive image.
Co-Authors Agung Yoga Hermawan Arya Satya Putra Anugrah Benny Michael Sihombing Dhita Nilma Rizkillah Fajar Rio Hendra Fera Yunika Haries Nurcahya Muhammad Rafli Harsya Ramadhan Petrizia Khairul Riska Wulandari Salsa Khoirunnisa Wa Ode Yufilda Yunus Wiligis Aditya Harumbaha Yan Syahni Yohanes Kristian Tomos