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All Journal Katalogis JSEH (Jurnal Sosial Ekonomi dan Humaniora)
Suhaeril Suhaeril, Suhaeril
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Humanities Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences Other

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ANALISIS KUALITAS PELAYANAN PAJAK KENDARAAN BERMOTOR (PKB) DI KANTOR SISTEM ADMINISTRASI MANUNGGAL SATU ATAP (SAMSAT) PALU Suhaeril, Suhaeril
Katalogis Vol 3, No 6 (2015)
Publisher : Katalogis

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Abstract

This research aims at finding out the quality of good service and finding out the factors that determine the service quality at the ORS office of Palu as a vehicle tax service provider in Palu. The researcher uses a qualitative research method, where data and information are collected using the work matrix instrument and interviews with selected informants. The results shows that the speed and discipline were still in the category of less quickly, the service is late within 60 minutes (1 hour). The service punctuality at ORS office is still in the category of time inconsistent and it is not in accordance with the set condition which is seven (7) minutes to 15 minutes, from the hospitality and decorum, Officers’ service is categorized as good, but in terms of appearance, the officers’ clothing or uniform has not been in accordance with the rules set by the ORS center. And in terms of environmental comfort, the facilities and infrastructure are already adequate but the number and size/volume are inappropriate and they do not follow the established rules. In supporting the service quality at the ORS office of Palu, it is determined by several factors, including organizational structure which shows good condition although it involves three institutions, but each organization is responsible, coordinate integratedly, considering the working relationship with each other is very closely related. Of the factor of capability of officers at ORS office of Palu, if it is judged by the oficers’ education level, it is good, but the number of employees of each element is not in accordance with established rules. In the service system factor at ORS office of Palu, it is exist and already in accordance with the regulations set, but the implementation on the field has not run well.
Pengaruh Kualitas Sumber Daya Manusia Terhadap Kepuasan Wisatawan: Studi Kuantitatif di KEK Mandalika Marswandi, Ega Dwi Putri; Ihyani, Layali; Marlina, Febria Nurmelia; Suhaeril, Suhaeril
JURNAL SOSIAL EKONOMI DAN HUMANIORA Vol. 10 No. 4 (2024): JURNAL SOSIAL EKONOMI DAN HUMANIORA
Publisher : Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jseh.v10i4.679

Abstract

This study aims to determine the effect of the Quality of Human Resources on Tourist Satisfaction. The method used in this research. This research is quantitative which is explanatory in nature with a sample size of 35 respondents, namely employees in the Special Economic Zone area. Totaling 35 respondents, namely employees in the Special Economic Zone area of  Mandalika, Central Lombok Regency, West Nusa Tenggara Province. Method  data analysis method using simple linear regression test. Research results  stated that the quality of human resources affects tourist satisfaction positively and significantly. This is an input for decision makers  decision makers both for officials and apparatus of the Central Lombok Regency Tourism Office as well as decision makers of PT. officials and apparatus of the Central Lombok Regency Tourism Office as well as decision makers of PT Indonesia Tourism Development Corporation (ITDC) to continue to improve tourist satisfaction. Indonesia or Indonesia Tourism Development Corporation (ITDC) decision makers to continue to increase the visit of domestic and foreign tourists by continuing to improve the quality of human resources. improving the quality of human resources who have  literacy in serving tourists. Thus, it can create  comfort in the form of satisfaction which is reflected in the return visit of the tourists.  
Co-Authors Ega Dwi Putri Marswandi Febria Nurmelia Marlina Layali Ihyani